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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
Horrible parlor, worst services, they have no sense of hygiene and have ruined my haircut, please do not waste your money@ avoid this place...
Some of my deals were not good. This website is a hit or miss
I feel like the original value of things are lied about!
Can really find some good bargains on this site, plenty of offers to choose from and i have used a lot of times, would recommend!
Received an invitation for $20 online Kohl's gift card for $10. Groupon did not honor it. Won't be doing business with them again.
Groupon is a great company and website. I have never had a disappointing transaction in the dozens of purchases I've made with them.
The deal on a massage was good. My recipient hasn't provided an email address. Devil of a time printing it. Better instructions, please.
Can't book the rally day event I purchased as they are booked up and have lost the money. Never use these idiots again
Tip for consumers:
Don't bother, they rely on you not reading the terms and conditions to make money out of you.
Love browsing I always seem to find some great deals. They come quickly and I have never had a problem with my purchases.
Om: Rettsey Hull <*******@yahoo.com> To: "*******@groupon.com" <*******@groupon.com> Sent: Tuesday, December 9,2014 5:14 PM Subject: Fw: Travel Reservation - - 11/24/14
I purchased this groupon in Oct. 2014. I went to Texas to visit my daughter, Catherine. We were going to San Antonio to see the Alamo. I purchased the Omni on the River Walk in San Antonio. When we arrived at the Omni on the River Walk they told us that the Groupon was not with them. That what YOU advertised and the Groupon I purchased (Omni on the River Walk). My husband and I are both handicapped that is why we purchased this getaway to be on the River Walk... You misrepresented this and am very dissatisfied. I was told our reservation was 25 min. Away from the River Walk... not what you stated in your advertisement. My daughter called you Groupon people twice and she said they were VERY, VERY rude to her to try and settle this matter. I hope you will read over your policies and try to resolve this in a friendly matter. I was cheated out of a stay that YOU advertised. I am very upset that I did not get to stay where I wanted too. I hope you can resolve this and get back to me ASAP. Unhappy customers.
Greg & Rettsey Hull also my daughter Catherine
The clothes look awful. The merchandise is basic. I used to love ideeli because they had GREAT brands for a decent price!
#upset
After you sign up, prepared to be swamped with emails for all kinds of junk and scams that you have no interest in.
Groupon stole 132 dollars from me, they refunded my paypal then canceled it and wont send me proof. Dont do business with them
Always get good deals from groupon. Merchants honor as long as you follow the deal. Great way to try out a new merchant
I use groupon mostly to take my lady out every once and a while.
Good prices for gift cards and the occasional class.
I stopped using these guys as all their deals are actually not worth it at all
No selection of nice hard goods either
I''ve been ordering things online from Ideeli from past two years. Recently they have added this new shipping feature that is if you buy something for the first time, you will have to pay $9.95 once and get free shipping throughout the next 30 days. Few months ago I had ordered a couple of things the first time I received the shipment on time then I wanted to make use of the free shipping feature and ordered something that was delivered after a month of the expected shipping date. I assumed it must be the manufacturer/inventory issue that must have caused the delay so I didn't care much. But then on one of my recent orders Ideeli has shipped the package through UPS which then was delivered to USPS but its been a month since its been with USPS and they haven't delivered it yet, I've contacted Ideeli, UPS, USPS and nobody seems to know the where about the package. I am about to move from my apartment soon so I really don't know when should I expect it t be delivered but I know one thing for sure that henceforth I am not shopping with Ideeli ever again.
Groupon gave me a credit to use when a vendor was not credible some months after purchase (but within the insured date)
On June 13th, 2017 my husband and I purchased two vouchers on Groupon for a deli in our area. We paid $12.50 and were supposed to receive two $10 vouchers. When we went to print the vouchers several weeks later we found they were not listed in our groupon list in spite of the fact we had received a confirmation email from PayPal and our card was charged. Groupon claims we never made the purchase. We never received a confirmation email of the purchase from Groupon but when we contacted customer service and provided a copy of our confirmation email from PayPal we thought they would correct the error and issue our Groupon. Instead, they continued to claim we never made the purchase, as if we were lying. They also claimed that accounts are not charged if purchases are not completed but the money DID come out of our account. Customer service seemed completely indifferent and uncaring. Now we have had to file a dispute with PayPal in the hopes of getting our money refunded. If that doesn't work, we will report the charge to our bank as fraudulent. DO NOT DO BUSINESS WITH GROUPON!
I have had some really good experiences but too many not so hot. Try to do some research on the companies first.
Don't use this website to buy anything. You will never get any form of customer service or get your package on time.
Wow I think its a fake thing I have had so many issues with any group on offers... sad face thumbs down
Oh my goodness. Where do I begin? Just don't even start to deal with this company. That's all I'm going to say!
Every time I have made a purchase from Groupon my credit card # has been stolen. I am done with this site!
Absolutely disgusted with this app. You took two payments from me, both costing around £100 in total which was deducted from my bank account within seconds. No confirmation email sent. After waiting nearly 2 weeks for the items to arrive and emailing I contacted your customer service via telephone to be told one of the orders did not exist and the other was cancelled because my address is "invalid".
Firstly, if an order has been cancelled where the money has already been taken, surely there should be some common courtesy with regards to a phone call letting your customer know about this so they could try and resolve it before the voucher expired? No, not Groupon. You were waiting for the voucher to expire so You's would be able to refuse a refund. This is disgusting. If I had not asked about the item You's would never have told me.
Secondly, I purchased another voucher in turn to purchase a gift for my partner for Christmas. Again, 2 weeks later and still no sign. Your advisor could only just say "we'll email them and see what happens". Absolutely terrible customer service. The girl on the phone kept taking down wrong information. It took nearly 3-4 attempts for her to get my telephone number correct because I asked to speak to a manager/supervisor.
I assure you that I will NOT be ordering from your hoax site again, I will be sharing this status across social media sites to warn other potential customers to take their business elsewhere to a more secure and trusting company. A company that values customers, a company that does not take your money and have no intention of delivering your purchases. I have been taken advantage of and I will definitely be reporting this as fraud. You's took my bank details, you have my PayPal account information along with my personal home address details.
As I said, absolutely disgusting. You should be ashamed of yourselves.
Tip for consumers:
Do not order from Groupon. Although they have cheap deals, you'll never receive your item but rest assured your money will be taken.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi divya,
Thank you for providing your feedback through SiteJabber. I hope you've enjoyed the new shipping rates and we're really sorry to hear you've had some shipping delays. We provide you with an expecting shipping window which are the dates that we expect to have the items in stock from the manufacturer and packaged up to be shipped out. Every so often the shipment from the manufacturer does arrive on the later side and we ship the items out to you as soon as we can.
For our shipping method, we use a combination of UPS and USPS to deliver packages under 10 pounds. You can view our shipping policies, as well as all of our frequently asked questions, here: http://support.ideeli.com/app/answers/detail/a_id/175. Since the actual delivery of your package will be handled by your local postal service, a Postal Service Tracking ID will also be listed on the UPS site. You can enter that Postal Service Tracking ID on the Track & Confirm page of the USPS site for final delivery tracking information. We apologize for any inconvenience this may cause. Please be assured that if your package is returned to our fulfillment center, then we’ll reship it directly through UPS at no charge to you.
If your package still hasn't arrived please send me a private message with your order information so I can contact the shipping companies and start an investigation to locate your package. If we're unable to locate your package, or it is in any way damaged, we'll issue you a full refund back to form of payment. Hopefully this issue is full resolved but if it is not, please don't hesitate to send me a private message. Thank you for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service