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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
I purchased a service from Groupon. I tried to make an appt. And was being billed for additional money. I called their office number and got a recording. I left a message. I was contacted by txt. Giving me instructions to make an ongoing session free of additional fees. The txt referenced a service I didn't want. I made an appt on the site for the service. I did not receive a confirmation, but I did take a snapshot of the page. I went to my appt today. The address was for The Greenfield Plaza. The suite was for a beauty salon. There were two hair dressers. They were ot familiar with the Esthetic Experience Shop. I took pictures of the building ******* Greenfield building and the 484 suite with the hairdressers. My. Complaint with Groupon is that when I tried to alert them to this incident, they wanted to charge me a dollar to give them the info. This vendor is still on their site
I could not get the money refunded back to my card because my appt for fraudulent services was beyond their 2 day time frame. How was I to know it was a scam. Shouldn't Groupon have checked this out?
I placed an order for an item (AquaSonic Toothbrush) for what I thought was a great price, until I looked on Amazon and saw it cheaper there. I waited for the item to be delivered in which it never was. I contacted Groupon to explain the issue and they told me that they could give me a one time credit. They could either reorder the item or they could credit my account with "Groupon Bucks" (WTF?) I opted for the reorder, in which they provided me Groupon Bucks anyway and then reordered the item using the GB.
Two weeks later after the item had supposedly shipped, Fed Ex's tracking number said that the item was being held and needed additional approval from Groupon. After finally getting through to them and explaining the issue, Groupon was unable to tell me why my package was on hold and again offered to Reorder the item or provide me Groupon Bucks. I told them I wanted a full refund and they said the item was ordered with GB, they were only able to credit back in the original form of payment. (Are you serious?!) Since i vowed not to order ANYTHING ever again from Groupon, I told them to reorder the item again, which their process is the same. And here I'm waiting another 2 weeks on the delivery of this item. I'm highly upset.
Dealing with Ideel is like going to a restaurant and ordering a delicious $15 meal. After the first few delectable bites, you bite down hard on a nail, that had fallen into your food from an old rusty kitchen utensil. You suffer a broken tooth and a lacerated tongue, both of which require a few hundred dollars worth of medical attention. The restaurant apologizes profusely through their waiters, none of whom are authorized to refund your money or offer any compensation.
This is what my experience of dealing with Ideel in the last four weeks has been like. I have been sent the wrong items on 3 successive occasions and although I have promptly returned them. I still to this day have not received a refund for the most expensive item. I have had a series of conversations with various customer service reps, none of whom apparently have the authority to issue a refund. The cost of this transaction in terms of time and effort, not to mention frustration, and lost interest, is absolutely staggering. At this point I have neither the merchandise nor my money.
I have today made a formal request for immediate refund of my money, and have again been told that a "senior rep" will call me. I do not need a phone call I just want my money back. I don't why this is complicated.
Ideel's quality control is so shoddy, and their trade practices so disingenuous, I don't understand how they stay in business.
I will keep you updated on this saga. In the meantime, BUYER BEWARE.
I have been shopping online since 1997. This is the first time I have written a review like this. For the most part my experiences with other online retailers have been very positive.
I am sorry that Ideel does not see the need for efficient and transparent business practices.
Tip for consumers:
BUYER BEWARE! Shopping at Ideel is a gamble. You just don't know what you are going to get. If you can find the same item at a more reputable retailer, it's worth getting it from there, even if you have to pay a few dollars more.
Groupon sent me expired codes. After calling a first time with no resolve the gentleman told me I had to call fandago to get my code, this is after being on the phone with them for over 30 minutes. So I called they told me because I bought the item from groupon, the companied I purchased the item from, I would have to call groupon back. Which is what I tried to explain to the guy, from groupon, the first time. So I call groupon back, and what about another 25 minutes just to speak to someone. When I finally gets someone on the line and explain the situation to them, he hangs up on me. Then I call a third time and this new guy is more difficult to deal with, what dont these people understand I paid for a ticket and someone else used it before I purchased it. It wasnt my fault and this wasnt as complicated as groupon made it out to be. All I wanted to do is go out and use the item I purchase. I eventually got it, after alot of hassle, and alot of my time wasted. It so was not worth it. PS offering someone a $10 coupon for messing thier order is stupid because Im never going to use it, Im never going on thier site
If you love to have fun but stay in your budget, check this out! There is so much you ca do with tis app! You will never have a dull and boring day!
Got an amazing deal from them for a top tier SPA in Bath, UK!
Not sure if SPA was particularly glad getting only 25% of the normal revenue from me, but I was!
Most of the times my purchases are good and worthy, though sometimes i find the deals not that cheap if you compare it to the regular rates
Some great deals, small print you have to be careful and some of the companies can really mess you around but never a problem with groupon refunding!
Send them your money and expect nothing in return. Worse company to do business with. Please don't lose your money like we did an hundreds of others.
This was once a site were you could actually get a good deal. However, it is now nothing more than a waste of time and money. Unfortunately, the last 3 groupons I purchased were absolutely horrible! I purchased 3 oil changes at Midas in Kent, WA and on my first visit the mechanic stripped out my oil pan argued with me that it was already like that. I was livid because my oil change ended up costing me $300! At that point I didn't blame Groupon. I thought it was an isolated incident. Then, I purchase two pedIcures and manicures at Mynt Salon in Kent, WA. I can't say which was worst, how unprofessional the technicians were, the unsanitary shop or the manicure and pedicure. I will say that it was by far my worst salon visit ever. It was so horrible, i will not be wasting my time to go for the second Groupon I purchased. Last, and I do mean last. I recently purchased a Groupon for my husband and me a massage at Jex Chiropractic in Renton, WA. The receptionist called 30 minutes before our appointment time to tell us that they could only do one of us. So I decided to let my husband go. He complained all the way home about the senior citizen massues who couldn't apply enough pressure for him to even feel anything. I am no exaggerating when I say senior citizen either. The lady had to be near 70 years old. Well in any game you are out after 3 strikes. Groupon, you are out! I will never use this service again. It may not be a scam but it is certainly a waste of time and money.
They take days to process some orders and it has caused me to miss out on MANY events. Customer service is also not nice and extremely unhelpful.
Purchased & paid 4 deal Feb 2012, nothing received; Groupon refuse refund says I have to go direct to supplier who is not replying to my inquiry. Buyers should BEWARE of Groupon Australia
I never received my coat and keep getting the runaround by this company. Their number is always busy and live chat makes promises it does not keep!
This has been an awful experience. We bought tickets for a show on Thursday the 11th at 7:30. We bought these tickets on Sunday night. The gpass, nor an email were given to me. The money was taken from my account, but tickets were never delivered. I proceded to begin calling and emailing Groupon about this. Their customer support is the worse thing in the world. I was lied to, given the run around, insulted even! From Monday till Thursday! I was told to wait, first 48 hours after the Groupon ended, the. 48 to 24 hours before the show begins, then I was told to call Ticketmaster. I called them and they said since Groupon charged you, then they need to give you the gpass. I called so many times, wasted so much time and money. At the end they made us go all the way down to the venue with proof of purchase to get these tickets, that is 45 minutes away from where we live. Just to refund us when we got to the venue! They think that that's the way to fix what they did! It wasn't! Giving me my money back had to be done or I would have reported them for thievery! This in no way fixes a ruined Mother's Day! Worse experience ever!
Great items, include any thing you may want at a Special price. Returning items Simple & Easy, no fuss.
Seriously the BEST Customer Service. Went on-line to FaceBook and they immediately took charge of our issue and made all issues disappear. GREAT JOB Customer Service Advocate. Thank you.
Love groupon, they have the best deals. Always try to remember to review their site before purchasing items online.
Big surprise to me, I found out I bought a duct cleaning service. Groupon or someone
Groupon allowed charged $40.00 to my card for a duct cleaning used it at their house (probably not, probably just scammed the money) while I wasn't even home that weekend. When I wrote to Groupon they blew me off even though it hadn't even been month and even though it was total fraud! They said I didn't respond in a timely manner. What's funny in my email I told them I wasn't home that day, and when I went back in to check on the redemption they had changed the date of the redemption. They are very dishonest. Mine was $40.00 but I wonder how many they have done that to. It could be very lucrative for them to do that to a lot of people and not have to pay anyone. I am going to file with the BBB and probably notify the Secretary of State or whoever I can. Please take your credit card off of your account and just put it in momentarily. Or better yet, don't buy anything from these people. Thank you for reading.
As a business owner, I can tell you that Groupon and other companies like it are laughing all the way to the bank... but that will end pretty soon. Yes, you must discount your product or service by AT LEAST 50% to be featured and they get your deal and company in front of thousands of people. They take 50% of the sales. We have used these companies to generate lots of foot traffic into our locations, but have found that these customers are hard to convert into long term customers and difficult to cross-sell to. They are tire kickers. Good for them, though. The consumer wants their great--practically free--deal. However, Groupon and their competitors are basically killing the geese with the golden eggs. The way it works is like complete exploitation of hardworking business owners who are trying to offer something sustainable. They'll tell you the price they want to offer your deal at. If you balk because selling 700 of them at that price will cause you to lose money, you will see that they run the deal with your competitor--causing a HUGE dent in the demand. This is not good for you or your competitor--who also most likely feels totally held over a barrel if they don't do this deal--because someone else will. It's gotten to feel like price fixing, blackmail, etc. The good news is that I totally believe this situation is not sustainable. While our company (a medical spa) has always treated the clients we service through Groupon and the like with the absolute same respect we treat our other clients, I can see through the bad reviews that this is killing merchants and irritating consumers. I will do a little happy dance when Groupon etc is extinct.
HORRIBLE! STAY away! I registered and now i am stuck with a balance to use, as unfortunatelly i bought stuff and returned it for free shipping, so now i cannot leave until i used up the balance. Here is why it's bad:
1. Items shipped to you come with defects.
2. packaging of the items is poor REALLY poor quality.
3. returns take 4 weeks to process! So if you ship items back Mon sept 1 - don't expect to see any money back till Sept 20th. - i have been a customer for a year - speaking from a lot of experience.
4. NO customer support! - NONE - when you contact them - nothing is ever resolved! They are NOT attentive to your questions and never resolve anything. PLUS it takes days to hear back - and honestly - it's soooooo frustrating that you will just want to give up and let it go...
5. NO customer service again - when they do contact you - they are not friendly, they are not trained to revolve issues - and it's even more frustrasting.
5. pricing - honestly, it's not that great if you know about ruelala, century21 and tjmaxx - ideeli pricing isn't that great BUT the amount of frustrating is high. I say it's not worth it.
6. cannot wait to use up my balance and close that account!
Hi Yuli,
Thanks for taking the time to share your feedback on SiteJabber. We're sorry you've had a poor experience with our site. In regards to our shipping, items shipped from our warehouses are quality assured but unfortunately, despite our packing process, they can occasionally arrive damaged. We're more than happy to take back any damaged goods and, if the item is available, send a brand new product out to you. We strive to package our products so they arrive to you safe and sound, including your invoice for return purposes and all vendor packaging in an ideeli logo box or envelope. When it comes to returns, our return process is based around receipt of the item to our warehouse and a 5-10 business day processing window, which we try to work through as quickly as possible. If different returns are shipped in the same box without noting the original tracking number and are not packaged as stated when a return is initiated, it's difficult to process a return quickly, since we monitor our returns based on the tracking number to confirm they've been received and processed at the warehouse. I noted in your account that our support team responded to your chats and emails to the best of their ability; they've been trained by competent managers who know the nuances of ideeli's FAQ, Terms & Conditions, etc... and are happy to answer any questions and concerns in a timely manner both on chat and by email. In terms of pricing, our prices reflect a cost of 30-70%+ off retail prices and we strive to provide the lowest price possible. Please note that since this post, a manager has reached out to you and your account has been closed, as requested. You will be receiving your store credit back to your credit card. If you have any other questions or concerns that I can help with, please do not hesitate to reach out to me.
Best,
Jason Faria
Director, Customer Service
The first time i purchased something from ideel.com, they told me 6 days after i purchased it my order was cancelled because they ran out. The second time i purchased something from ideel, i told them the next day after spending 400 dollars on their website that i would like to cancel the order, since they only give you an hour to cancel your order online, they told me that they could no longer cancel it because it was in the process of being shipped and that i would have to contact them when i receive the items for a return label. My product didn't even ship for another week after that. When i got my products i sent them back immediately. Which i was told from the time they received them it would be 3-5 business days until i received my money. After not receiving any money 8 days later, i contacted them and they told me i would not receive my money for ANOTHER 3-5 business days and that they made a mistake. They received my product on the 9th, it is now the 20th. Still wondering where my money is. After contacting them(emailing and leaving them a voicemail) telling them i was upset because i was counting on that money being in my account, i have not heard any response from them.
Today I took a Groupon for a complete package for men grooming kit which include facial then massage and finally a moroccon bath. As planned I book a 6 to 9 slot. Started off with facial wherein the gentleman did not even speak what he will do and complete the entire session WITHOUT uttering a single phrase which was disappointing. Later he guided me to massage I was never briefed what kind of the massage or what will he use. This guy spoke broken English asked me where am I from and he said he's from Kerala. That's it I confirmed this will also be a disaster. He started of massaging using an oil. When asked he said it's herbal oil with lavender extract. The smell was awful and it felt like pukingvall the while. He just applied oil all over with no massage whatsoever. He is a total disappointment who knows nothing about his profession. I wanted to get rid of this guy but unfortunately the same Kerala person came and did moroccon the bath which was the worst bath of my life.
I rushed home and showered 2 hours to get rid of that nonsense oil smell applied all-over. I wished I had gone to some xzy massage centers at least I would been entertained with a chilling climax.
Totally waste of time and money. I will never recommend anyone nor dare take Zari name. Zari is sorry.
Only good about this is the place is nice good and clean and spacious but services and satisfaction is total disaster. Totally riding on brand name of NMC.
We're sorry we can't help as this is a Groupon deal review.
Bought 5 Groupon vouchers... silly me. Should have bought one and checked it worked properly first. I've been a frequent user of Living Social Deals with no problems. Thought it would be much the same, but no...
First voucher... tried to redeem it and the merchant won't honour it as he says he's in dispute with Groupon. Have now managed to get my money back after ages on hold on the phoone to them.
2nd and 3rd vouchers... went to redeem them and the merchant says that what is on the voucher isn't what he agreed with Groupon. Rang them (another half hour on hold first) and they agreed that what it said on the voucher is not what they meant but refused to refund them.
4th Voucher... Given as a gift but when the recipient went to use it, it scanned that it was already used. It couldn't possibly have been as the voucher was only taken to that city the same day. How embarrassing, especially as the person had then to pay again for their own present. Contacted groupon (another half an hour on hold) who needed confirmation from the merchant but I had to organise that, they wouldn't. Contacted the Merchant to liaise with them and still waiting for a refund despite involvement with The Office of Fair trading. Have emailed them 3 times but never had a response yet and thats over 4 weeks.
5th voucher worked well. 1/5 sounds about right to score this crew. DON'T HAVE A BAR OF THEM. Yes the deals sound great, but if anything goes wrong you've had it. You can't get through on the phone for ages, they're only open office hours, don't respond to emails, don't care about trying to put things right.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi, Jubilee,
Thank you so much for reaching out to us on Site Jabber. I am terribly sorry to hear about your wrong items and the delay in your returns.
First and foremost, I have gone ahead and issued your refund. You should see the refund on your end in 3-5 business days. I see the agent you spoke with on 5/1/15 advised you we were investigating with the shipping company as we were unable to confirm the item was included in the tracking number. As mentioned in the email, this investigation takes about 8 business days and today was only the 4th business day so your return is still under investigation. I sincerely apologize that this was not clearly explained and realistic expectations were not set for you. We strive to be transparent in our processes to avoid additional frustrations regarding wait time.
Please feel free to reach out to me by private message if there are any further issues you wish to discuss. I hope to see you on the site soon.
Best,
Jason Faria
Director, Customer Service