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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
Groupon always have great products which are very much discounted. A reputable site with great offers. You'll always get a bargain.
Groupon sucks, I bought an iPhone and it stopped charging after 4 months and they won't fix it or return it.
I have been pleased with most of my purchases and when I was not, I had no difficulty with returns and refunds. I highly recommend this website.
I have used groupon to buy some home goods and have found the quality to be very average. I get better quality outside and at good prices.
TERRIBLE CUSTOMER SERVICE! Waited 2 hours on hold to talk to customer service representative. After two hours my call just dropped and I never got the chance to talk to live person.
Groupon I always shop online with this site prices are just great and postage is a great price consider with other site I love shopping on groupon.
I think that although they have good deals, they are possibly one of the worst websites in the world in terms of customer service.
Early this morning I received an email with some products on sale from Groupon. I saw something I liked so I purchased it and went about my morning. I looked at it again about 2 hrs 30-45 min later, and decided another color was better.
When I tried to contact customer service via live chat, I had to wait about 5 min to get a representative. I told her my situation and she said that she couldnt edit or cancel the order because it had been longer than 2 hrs since I placed it, and so it was already processed and being shipped. We got disconnected and I thought that was oddly quick, so I went to check on the status of the order. Not only was my order neither processed or shipped, it wouldnt be shipped for 2 days!
I immediately got another representative on live chat and explained to him the situation and informed him that I have a screenshot of the tracking details. He told me the same thing the former representative did, so I asked to speak with a manager. He replied by ending the chat. I have screenshots of that too.
When I was treated so rudely and lied to by their customer service already, I had them call me. Maybe speaking in person would be better. Nope, I got the same run around as before, even after speaking with a supervisor!
All I wanted to do was swap the product for one in a different color. Well, apparently thats not possible after 2 hours of your order being placed. Now I have to go through the hassle of sending it back. I wont be swapping my product out, just returning it to get a refund, and Im canceling my Groupon account that Ive had for years.
Their customer service is rude and unhelpful, and with such a ridiculous policy in place its just not worth it.
I used them a lot when they first came out. Only just re-discovered them a few weeks ago and got a few good deals.
My wife and I was able to do a Hoover Dam Trike ride and save us some money. We were able to do a tour for a good price and we enjoyed it. Thanks.
I purchased the offer for my wife and sister as a gift and they loved it so I guess 4 / 5 stars for it.
I've lost over $200 by missing the fine print on purchases. Not worth the savings I had on other purchases.
It appears the only good coupons offered are only available in the States. Canadian ones are maybe 50 cents off
Great deals. Had a groupon coupon for nature activities with my kids. Had a lot of fun and great prices
Very poor service, pathetic customer service. Waste of my money. Very boring website.
Horrible experience. Will never open this website in my life
Bought bed sheets the quality was not great the 3 sheets sets were super soft but the cover kept coming off the mattress
Very comfortable sheets. I Love my new sheets. I would recommend to anyone. It Was an excellent buy. Best sheets I ever bought.
I purchase a couple of canisters of protein Nov 2nd. Nov 19th i was curious of why i havnt received any of my canisters. I checked MyGroupon to track shipment and it read Opps wasn't able to track. On the 20th the products disappeared off my Groupons like i never purchased them. I checked my credit card and i was never credited back for the products, so i sent an email to groupon service center. In return they replied back that they were not able to obtain inventory and i should be getting a refund in 10days. 10days went by, i sent another email. They replied that they sent me an email on the 15th and i must not of received it and to check my spam. I check my emails daily and never received anything. I sent another email. Long story short, i received an email on the 27th saying that i was refunded successfully on the 15th an if not i should contact my bank. My bank was contacted and will fight for my money that they took and never refunded.
$3.99 for shipping each item on their mobile site & on their app. No desktop! No free shipping on items over $24.99! What a scam.
I am upset that I even have to give groupon even 1 star. I am the owner of a Medical Spa in Henderson NV. I agreed to do a 50% off deal for groupon where they collect $200 for a service that I charge $400 for. I am supposed to get $100 or 50% of what they collect. The day they ran the ad they changed the price to $135, going against our agreement. I asked them to stop the ad and they refused. I decided to suck it up and take these certificates in hopes that some clients would be return. The majority of the groupon clients are demanding, late, no show, do not tip and are not interested in being a return customer. They go where the next deal is. Some groupon customers have bragged how they subscribe to several daily deal sites and this is how they get all their spa services, eat out, enjoy entertainment ect. They simply can not afford to do these things any other way in our economy. They do not tip because they have no intention on returning and do not care what you think of them. 1 in 20 groupon customers purchase additional services or return. So I feel bad for the few good possible return clients. You see the staff can not stand to see a groupon appointment on their books. Moral has been damaged and so the great groupon client who is looking to try services and become a regular client will be rushed and not treated like any other customer. I can say that working with groupon has been the worst business decision I have ever made. It put my company in the red. They are misleading and dishonest and do not abide by their contract. Good luck taking them to court. They have deep pockets. Groupon may have been a good thing at first but now we have all all the lifestyle grouponers who really mess it up for other groupon clients and damage small businesses. My business is suffering thanks to groupons shady business practices and the low end clients they brought to my door.
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Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
