Groupon

Worst service ever! They authorized my Credit card three times (!) and overdrew my bank account in the process. I called them immediately and explained that Bank of America charges $35 if at midnight your account is overdrawn. No response. I used their live chat and finally got someone to call me. They said this is a reoccurring problem they've had with customers, and refused to take any accountability. They apologized repeatedly, but refused to cover the bank fee THEY had racked up. They also claimed they had voided all of the extra charges, that they would drop off at the banks discretion. The banks discretion is 3-5 business days, well past the deadline for my fee.

I've been a customer of theirs for the last year and a half and could not believe this treatment. It's unacceptable to charge more than the purchase price, especially in multiple increments. They claimed to authorize the card for the whole amount, void the charge, them charge as the items ship. WHY NOT CHARGE THE PRICE OUTRIGHT.? OR HAVE THIS RIDICULOUS POLICY POSTED?

I canceled my account with them on the spot. Literally the worst customer service I have ever had to endure! TAKE YOUR BUSINESS ELSEWHERE.

I wish I could leave -5 stars, because it was THE WORST online shopping (if you can call it this way) experience ever!
I ordered $320 shoes (it was my first time ordering from this website), waited for a week to get it shipped, but... after a week I received an email saying that my order was canceled because of the fraud! I reach out to them the same day, and customer service representative Edward told me that it's TOO LATE (!) and the reason they cancelled an order is they called (when they didn't!) and that I didn't answer. First of all, I have been shopping online for 10 years and no other site called me to confirm my order!
After that I confirmed all my information by email, my shipping address, billing address (because it was different) and the phone numbers, I told his that they can call me anytime. Also I explained that I am US resident, my credit card is US credit card and I am visiting Canada for a month, that's why I asked it to ship to my friends address. He told me that my account was cancelled because I can't order anything if I am not in USA resident! Are you serious? I just told him that I AM! If I am visiting another country so that means I live there? What's the difference where I am at the moment? They have deals lasting just a day or two. I told representative that they can ship it to my billing address where I live, if that's less confusing for them. Or my friend can reorder it for me with her credit card. I just want my item. He didn't tell me anything how to reorder or how to get my item. Was simply useless and didn't answer to any questions! I asked 5 times to give me a customer service phone number, and he always skipped the question.
The most disappointing and the most trustless website ever.
Sadly I read all the reviews just after I had this experience myself.
I would honestly just suggest everybody don't deal with this fake website.

I've had so many issues with Groupon that I'm just done with them. First time I used it back in 2011 I made an order which was never sent to me. But thankfully did get a refund. Another time I ordered a deal for non laser lipo, but every time I tried to call the merchant, they never had any appointments available. It took a lot of complaining to even get my 100$ refund! So another time I ordered a Groupon for hair extensions and when I called the business they said it was false advertisement. I stopped using Groupon for local businesses after that because it just never worked out for me. Then up until recently I made some orders for Christmas altogether. I ordered Matte lipgloss and waited two weeks and got nothing- not even a tracking... when I contacted them regarding this they said it was a dead tracking and would issue me a refund... ok? So with that I also ordered vr glasses for my brother and naked 3 urban decay eye shadow and a bracelet for my sister in law. I never got the bracelet in my mailbox sent by usps even when it said delivered, they told me they could not issue a refund because of the first incident where they refunded me the first time, but screw that I instantly spoke with the manager and got my refund because I told them I would not stop contacting them until I get my refund! Then my brother tells me the virtual reality glasses was crap. Misspelled words on the box and no detailed instructions on how to even use it! Then the "naked" eye shadow was also fake! Confirmed by a makeuo artist in Macy's that I asked! Groupon is full of businesses that are scam artist and Groupon doesn't give two sh! Ts about anything. I'm done with Groupon and they can kiss my a$&. They have false advertisement and should be shut down for good! Nothing but a bunch of crooks!

What happenend to Ideeli? Where have all the beautiful dresses gone? I hate the new Ideel site.We want back Ideeli.

I have bought several Groupons. I especially like it when I get a notice that the time has been extended.

I love using groupon, granted my friends aren't always available but I can make new ones to keep using this.

Groupon owns LivingSocial, so be wary of either one. I've used both for years and until recently did not have a problem. In June, I bought a LivingSocial deal for a full interior/exterior car detailing. Since I wasn't ready to have my car done just yet, I waited until sometime in July to call the vendor. Keep in mind his business is on average a 40-minute drive away from my home, and I work full-time. When I finally called to schedule an appointment for a Saturday, I was informed that they aren't open on weekends and they close at 4:00 Monday through Friday. In addition, as the owner was talking to me he discovered that my car had never been detailed, and he informed me that he would have to charge me more than what I paid on the Voucher. He compared it to the first time you have someone else clean your home - it takes a lot longer and costs you a lot more. I told him I'd think about it. I called back a couple of weeks later and told him it wasn't going to work out. I would not be able to make that drive on a weekday with rush hour traffic and I wasn't willing to pay more than I already had. He assured me that all I needed to do was call LivingSocial and tell them he had agreed to a refund and they would honor that. He said, "They are very good about that." Nope, nope, and nope. When I spoke to Esperanza in their customer service, she told me flat out, no refunds for any reason after 3 days. So, I am out $178, the merchant gets nothing, and LivingSocial gets to keep $178 for services nobody provided. Since late-September I've had my LegalShield attorney write two letters to the company on my behalf, and both have been completely ignored - not even the courtesy of a reply. If you are not 100 percent sure you will use the service or product offered, do not purchase any vouchers from either Groupon or LivingSocial. In fact, for a service of any type, call the vendor and make sure it will work for you before purchasing. They may honor whatever deal you're seeing without the hassle of the middle company.

1). Daughter & Wife ordered Shrimp Tacos. Never received the sauce because the waitress never came back to our table after serving us, so naturally, we couldn't request it
2). I ordered Salmon, WELL DONE. If you compared it to a steak, it was bloody and rare.
3). Would have ordered 1 slice of Cheesecake, but couldn't find our waitress.
4). Paying the Bill:
A). A different server gave us the check, but it wasn't ours.
B). After waiting close to 10 minutes, finally saw the server who gave us the
Check and made her aware it was not ours.
C). Over 5 minutes later, the same lady came back to give us another check, and
It was the wrong one, AGAIN! This time, we asked her to wait so we could
Make sure it was the correct one, and this time we were lucky enough to give
It right back!

We arrived before 3:00, and the place was busy, but not nearly as busy as we've seen it in the past. From the time we finished LUNCH, it took us JUST UNDER 30 MINUTES, OR JUST A LITTLE OVER 30 MINUTES TO PAY OUR BILL FOR A TERRIBLE LUNCH AND GET OUT OF THERE!

Not only did I get scammed my neighbor did also? Why just why? Humiliating. Fml thanks Groupon for nothing but hell in 2020?

I buy and resell, and sometimes I find amazing deals on groupon... also got alot of my household items here, def a groupon addict.

I've had a touch-and-go experience with using Groupon. Some great deals, some not-so-great. Admittedly, part of that is probably my own fault for forgetting to use them before they expired. But whatever, that's not what this review is about.

This review is about the sub-par Customer Service experience that I recently experienced with Groupon. The first time I called in was at around 6pm Pacific time on a Friday, only to find that they actually run on business hours circa 1988:9AM TO 5PM (CENTRAL) MONDAY THROUGH FRIDAY. Are you kidding me? You run an internet business.

After getting past the initial shock, I called back 2 weeks later when I had time during the day (which is almost never). I was calling for something that I could not find an answer/resolution for on the very unhelpful online service tool that makes you spin your wheels. I then was put through an arduous phone tree that gave every other option first, and after a few minutes of that, was then notified that I had a hold time of 20-30 minutes to speak with an agent. Really? I felt like I was calling the Customer Service team for MCI or Montgomery Ward.

I finally get a hold of a very unenthusiastic customer service representative and explain the issue. It took the rep several moments to start responding. She was obviously looking up the question and had not dealt with this problem before. Then, after several very awkwardly silent moments states, "It looks like I can refund that for you."

The good news is that I did get what I was looking for. The unfortunate reality is that it was not the kind of experience you'd expect from a $3 billion global e-commerce company. I just wish they put as much effort into Customer Service as they do crafting the witty satire they call copy.

Color me disappointed.

Im make two orders and im never got them and no phone number for coustomer services or way to contact the company or seller

Usually a good site to see some local good deals. Sometimes they aren't all that relevant, but the local stuff is often the best.

I shop a lot at Groupons. They guaranteed their prices. You may think its a scam but is not. Groupons stand behind their products.

I paid for a pair of SMS HEADPHONES by 50 cent in black. On the day of ordering them I was sent a email with order of conformation which only had half of my address on, so I called them and emailed them to sort the problem out at least 7 times finally I got a email saying they have sorted out the problem.
On the 7 working day I emailed with no reply and I phoned them, when I got hold of them my address was still not on there system.
All this last week I emailed them to find out what was happening I got they was looking into it resolution team was sorting it out. They made me feel as if I've done something wrong but I had prof in a email saying it was there fault and sorry.
So this morning I phoned them again and someone on the team said I would have the headphones by Monday. Later today I got a email saying I can have a refund in groupon credits so I phoned back and as of now I'm getting a refund put back into my account.
GROUPON LIE. Thay say things that are not true thay take your money and you get nothing. All I wanted was the headphones not a refund thay are rubbish NEVER USE THEM THAY LIE AND MAKE YOU FEEL LIKE YOU HAVE DONE SOMTHING WRONG...

Groupon is a good deal but dealing with groupons customer service is the absolute worst service therefore won't be buying any more groupons!

I made an purchase I was out of United state and the copoun expired I called them to get credit in Groupon I didn't ask them to return my money back and even a deal buck the refused to return it

I have three problems with this site: you have to doublecheck order confirmation details the day you place the order, and no later; if there is an error in your order, you cannot change it (i. E., quantity of coupons in my case) after the date of the order, since Groupon says that the deal is only good for that one day. Since I was expecting to receive a confirmation email the *next* day based on what the site itself stated, I looked at my email account the next day and saw that my order quantity was not correct. I contacted Groupon, and though the rep, via email, was pleasant to me, she made it quite clear that there was nothing she could do.

Two, they keep your credit card number on file. This was absolutely not made clear at the time that I placed my first order, last year. Then, when I placed my second Groupon order yesterday, I discovered when I went to pay that they already had my credit card number! (This is shown in your account/profile info, but I had never had reason to look at it before today.) Very customer-unfriendly. I didn't see a place to opt out of having my credit card kept on file *anywhere* at the time of my first order, nor a notice that the card number would be kept on file, though if you notice the credit card info in your profile, you can delete the card (presumably).

Three, there appears to be no way to completely delete my profile! I deleted my name, but there is no way to delete my email address. I can add more addresses, but I can't delete them! And I can't delete my account - there may be a way to do that if I contact customer support *again* (after trying to get my coupon quantity changed), but they don't give a way on their site to delete/close the account. The best I could do was to unsubscribe from their emails, and the only way to do that was to click on the unsubscribe link on one of the emails; there was no way to unsubscribe from the account/profile area of the site.

Not the worst business I have dealt with, but some of what they do is pretty questionable, and I won't do business with them again.

I wrote to Groupon because I am deeply disappointed in their customer service department and would like a refund. I am a long-standing customer (5+ years) and have bought many Groupons (28+) personally and recommend your site to many family and friends.

On June 16,2017, I purchased two tickets to the Dinner Detective (https://www.groupon.com/deals/gl-the-dinner-detective-cincinnati-3) for $80.00. I went to their site right away and saw there were no dates that would work for our trip to Cincinnati, OH. I immediately went back to Groupon and requested two refunds well within my refund time. Both pages said they would send my request to Groupon.

I checked my email and never received a confirmation email from Groupon. I did not think anything of it since many times it takes a few days for request to go through, especially since I paid through a third party, Paypal. I never received an email, so I figured it must have been deleted or went to spam so I checked my Paypal account today, June 20 2017. Paypal showed that my $80.00 was never refunded.

I called Groupon right away to seek help with the refund since the website never sent the request through. I spoke with two separate customer service representatives and then a supervisor. None were able to help me. They all said I missed the refund time and they could not do anything. The supervisor and one customer service agent told me I should have checked my email immediately to tell them I didnt receive my refund right away. Unfortunately, I had too much faith in Groupons website and failed to see something went wrong in under 12 hours.

Therefore, I am writing to Groupon Headquarters to now seek help. I am extremely disappointed that a company would treat a long standing, faithful customer this poorly due to their website malfunctioning. I am not surprised though after doing research in contacting Groupon that I saw how poorly Groupon is rated on various sites (2 stars was the average I saw). Many people have the same complaint I do and it does not appear the company is doing anything to help keep costumers.

Groupon has lost yet another respectable customer and I will never recommend the website to anyone.

Can't sustain these deals or the businesses that are booking these deals will not be able to fullfil obligations

Some things you should know about Groupon and other sites like it:

1. It is consumer friendly. They post deep discounts that benefit us, the consumer but at the expense of the business. These websites are marketing tools, the discounts drive the traffic, and the traffic is groupons bargaining tool (we have x about of subscribers who your business will have visibility to in turn for 50% of the face amount of the deal). Businesses who had a marketing budget can take that hit to that budget, but most of the local businesses featured are small and don't have big budgets, and in turn are hurt by making these deals.

2. They are usually not refundable. Once you purchase a voucher, groupon takes their cut and the vendor gets their cut, and if they give you a refund, they are losing the amount that was already paid to the vendor. Due to the Credit card act of 2009, even after the expiration date, vendors still have to honor the vouchers for face value which is why most of these sites are unwilling to offer refunds. Bad for the consumer, but good for the business.

3. DO YOUR OWN RESEARCH BEFORE PURCHASE. Check out the vendor, if they aren't a business that you would pay full price at, then you probably shouldn't waste your time with a group on. The saying you get what you pay for is true for so many reasons. Make sure you check out their policies, a groupon doesn't supersede their policies, it works in conjunction with.

I will say that I purchased my first Groupons for a diner I frequent because they gave me groupon dollars which made it free essentially. I used one and had a good experience. The next time I went to a different location and found that they treated me differently because I had a Groupon. I called customer service and explained my experience and they promptly refunded both of my vouchers back to my groupon account with no questions asked. So I don't have anything bad to say about their service. I will continue to use them and others like them, but I am also an educated consumer.

Wonderful place great office had a great experience! Great deal on dysport will go back for Voluma. Great prices and cool patient area.

Buyer beware! Groupon is great until you have an issue. Worst customer service ever! I have yet to get an email from the same person twice. I have an account. Groupon knows my location. Yet, I was sold an out of area coupon. Groupon has repeatedly placed the blame on its customer, the vendor, but I blame Groupon for this mistake. I blame Groupon for suggesting customers purchase coupons for areas in which they do not live. To clarify the vendor is in my area, however the coupon Groupon sold was not for my area, and therefore the full amount of the Groupon was not honored at the time of purchase. I contacted Groupon immediately after redeeming this coupon, within 24 hours of purchase, and have been told that because I redeemed the Groupon (albeit, for a lesser amount) and my dispute was not settled within three days (not for lack of trying on my part), there is nothing Groupon can do besides giving me Groupon credit, which after this experience, I do not want. As far as redemption is concerned, the Groupon was a service coupon for an oil change, which I had already had performed. When I found out that only a portion of my Groupon would be honored, I couldn't very well have them put the old oil back in the car, so I redeemed what I could of the Groupon, foolishly believing Groupon would make things right. Since then, it has taken Groupon over TWENTY days to resolve this issue, which in my opinion is still not resolved. I have been told I have Groupon credit, which I am not sure actually exists. It doesn't appear in my account and I never received confirmation. However, if it does exist, after using it (which I don't even really want to do) I will never purchase another thing from Groupon again.