Groupon

I have ordered from ideeli before, but I will NEVER order from them again. I ordered a pair of heels from them on February 21 to match a dress that I was going to wear for my birthday party on March 30. I ordered them over a month in advance to make sure that if I change my mind, I can always buy a new outfit and have plenty of time. First, they sent my order to the WRONG ADDRESS which caused a return to sender, since the address they mailed it to was incorrect. They tried to blame it on UPS/USPS, but why would it be an undeliverable address if the correct address was printed on the label? So I chat with a rep (BECAUSE YOU CAN'T CALL AND SPEAK WITH ANYONE) and they tell me I have to wait until they receive the package and they will mail it back out. They mail it again and I finally receive it yesterday 3/28 (a month and a week after I ordered) AND THEY SENT ME 2 DIFFERENT SHOES! As in, 1 turquoise shoe and 1 nude shoe... not the wrong size or a small mistake like that but 2 different COLORED shoes. Is it that hard to make sure you have a complete order before shipping your products out? I'm now beyond pissed and have to purchase a new dress and shoes before my birthday party tomorrow. Thanks for ruining my 25th birthday ideeli!

They accept all sorts of con artists and scammers they don't even check the groupons that they offer

Love to ship on Groupon. Most always find great deals. Getaways are okay... recommended to check out out

Ordered summer cardigans... colors not true to viewed online. Ordered 6 pack of racer bras... received different bras, not racerback! SO DONE!

Overall a great service but not really speedy in the delivery of the products. Concert tix and food are not a problem

I ordered a skirt and top from Desigual on January 27th (Order Reference: *******) as a gift for my daughter for Valentines day. After I ordered I saw the ship date was February 13th. I was disappointed that it wouldn't arrive in time but I told my daughter her gift would be late this year. Well, its March 3rd and I still don't have it. I received a message on February 15th that it shipped with a tracking number. I tried tracking the package but each time received a message that there was no tracking information on this package. On Feb 23rd I wrote talked to someone by live chat. The person I talked to by live chat told me that the problem with the tracking numbers is a "known" issue that Ideeli has with their shipping company. She said to wait 10 business days and contact them again if the package didn't arrive. When I complained that it had been a month since I ordered it she gave me a $10 credit to a future purchase. I waited the 10 business days and contacted customer service again Feb 29th asking for a full refund on my purchase. They said they would open an investigation into what happened with my package and get back to me in 8 business days! That will be March 12th. So I have been charged 100 bucks for merchandise I order January 27th and I'm to wait until March 12th? I am a frequent online shopper and frequently order from Rue La La, Gilt Group, Bluefly, Shopbop, etc. I have never ordered anything where I was billed and 6 weeks later had no merchandise. I will not be ordering with ideeli again.

I have always had a great experience with Groupon. Even if I had an issue with one of my Groupons, they quickly refunded my money.

We always look for a Groupon before we go out to dinner, shopping etc. We have used Groupons for years now and we love it.

I reported them and the more people reports them the louder our voices will be!

Don't wait and filed a complaint against them to BBB

Ideeli customer service is the worst customer service I have ever experienced! I never take the time to write reviews, but I am so dissapointed that I wanted to take the time to do so.
I ordered champagne glasses and they did not provide any protective packaging and they broke. I contacted them and they said I would either have to send it back or they would provide me a $5 credit for the one broken glass. I live in NYC and it is difficult to get to a post office (no car/far from apt/open during work hours only) so I opted for the credit. I now have only 3 champagne glasses.
With that, I still decided to order again and ordered a plastic makeup organizer. The plastic organizer was also packaged with no protection. It arrived broken as well. I contacted Ideeli once again. They said in order to receive a refund, I would have to ship it back. What a hassle... again! I informed them that would be quite inconvenient for me and asked if I could send a picture and show them it was broken in order to receive a credit. They said they only honor pictures when it is a breakable item made of ceramic or glass. They said there was nothing else they would do for me and thanked me for understanding.
My view is that I should not have to be inconvenienced everytime I use their site if I want to receive an order that is not broken.
Also- in regards to their deals on designer items: Before you purchase, do a quick google search for the same item. You may find that somewhere else is selling it for the same or lower price. Also, the "original price" they display is FAR from the original price.
DO NOT USE THIS SITE. Use Ruelala or Gilt instead. For home goods, try Jossandmain.com. Their customer service is impeccable!

I have purchased several Groupons and while the deals are great, DO NOT TRY TO GET YOUR MONEY BACK, as they only do so within 7 days and are not so happy to do so.

I am actually one of the Groupon Merchants. The only goo thing that came out if it was the advertising. But I'm even now questioning if it was worth it. Groupn is unfair to both the merchant and the buyer. They mislead you on deals to get your money, and they mislead merchants who end up with a lot of angry customers because of it.

IT IS NOT THE MERCHANT'S FAULT! ~ we have NO control over the wording. Yes, we can approve it before it goes up. But a lot of the technicalities slip through the cracks & you don't notice it until its to late.

By that point, groupon refuses to fix it.

I cant say enough bad things about them & how they used me. They are a pain in the $#*! to get a hold of. They took forever to give me my money (Even through the online merchant center said that payment had been made). It was a nightmare!

When my client wanted a refund because I was booked for the day she wanted (on my deal, I had them state that appointment was required prior to purchase). Groupon told my client they were going to MAKE me give her the day she wanted. They have no authority to do that. They actually lied to my client, because they never even tried to contact me regarding the issue on her behalf.

I have a photography company. Groupon worded my deal completely wrong (You aren't allowed to word your own deal), I had to ask them to change the wording multiple times. They kept asking me to lower my price or give them a higher percentage (They ended up with 51% which left me with nothing for all the work I did). They pressure you to put a large cap on the amount of groupons you can give.

They are sly and are only looking out for how much money they get.

I can really go on. I am so mad at them. But PLEASE don't make the same mistake I did. Don't go with groupon, they are other sites that wont try and bankrupt you. And dont buy a groupon either because you will be disappointed.

~ Paige

I've bought gifts for my hubby, kids, grandkids & travel. An awesome way to get gifts, Travel & so much more!

Groupon has some good deals on there but I have had some troubloe before getting refunds on items that I purchased.

My product never delivered. I asked Groupon to provide either shipment confirmation OR send a replacement. See the answer below. Apparently not only they did NOT deliver the product, but I have to follow up with USPS. I'm sorry whaaat?
Groupon team, Learn from Amazon.com. Have a look at their stock price exploding. There is a reason for that. May be referred to their processes. It's not only about grabbing payments. It's about delivering.

Saranya M (Groupon)
Feb 24,6:02 PM IST

I'm so sorry that this happened. Unfortunately, we don't have any additional shipping details regarding your order.
However, according to your tracking number, https://www.fedex.com/apps/fedextrack/?tracknumbers=9274XXXXXXXXX, it appears the product was delivered. If you're unable to locate the package, you can try contacting the shipping service, in this case USPS, to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution.

THIS IS THE ABSOLUTE BEST PART AFTER 3 DAYS OF EMAILS BACK AND FORTH:

Our Customer Support department is always here to help you resolving any issues you may have before including anyone else in the process. I
Thank you,
Saranya M
Groupon Customer Support

I find that groupon website offers deals that you may not find otherwise. I have purchased services, products and discounts and couldn't be happier!

My recliner couches arrived today and I cannot believe how bad the delivery was.

Advert advised that it would be a white glove two man delivery! Well it certainly was not.

One man arrived who could barely speak english in a huge lorry and spent 30 minutes trying to get the lifting mechanism on the back of the lorry to work when it did not a slight lady appeared out the lorry to try and help.

When I asked if this was their 1st delivery of the day they said no it was supposed to be the man's day off! How professional and am I suppose to feel bad now that the company has sent him out alone in a vehicle that does not work on his day off.

Clearly the lifting mechanism was not going to work so he proceeded to drop all recliners from a 1 meter height out the back of the lorry and dragged/rolled them from the drive in to the house! Well the state of the boxes is awful! I then watched as he struggled to get the massive 3 seater out the back, which had massive tears in the packaging before it was taken out the lorry. The lady tried to help carry this in but you could see it was too heavy for her and both barely managed to move it.

They could not get this into my house as the box was too big and they would not take the packaging off to try get it in incase they damaged the 3 seater! We discussed taking it back but it was too heavy for him to lift back into the lorry!

The lady called the delivery company for advise and then came back to say this is not their problem but mine! (Of course it is! Why it would it be their problem that the lifting mechanism is broken and he does not have superman strength to lift it back on manually)

So as you may have guessed I now have a a 3 meter box standing outside my front door. To help matters I am a 5ft1 pregnant lady who cannot do any heavy lifting.

Thanks groupon for my two man professional delivery! Hope it does not rain while I wait for my husband and his friends to finish work to get here to unpack and check the recliners thoroughly! No doubt they will be damaged (judging by the state of the packaging) and will be coming straight back to you.

I love the daily emails highlighting great offers in my neighborhood. I have bought many groupons and love the experience.

SINGLE TRAVELERS BEWARE! I TRYED TO BOOK A ROOM IN MIAMI, CALLED FOR REPRESENTATIVE TO COMPLETE THE TRANSACTION SINCE THE SITE WOULDN'T UPDATE MY CCRD, ROOM WAS BOOKED FOR THE FOLLOWING DAY & MY TRIP WAS THE FOLLOWING WEEK (RECIEVED SEVERAL EMAILS CONFIRMING THAT DFAILED TO INCLUDE TRAVEL DATES (TO CATCH THE DISCREPANCY)
WENT TO CHECK IN THE ROOM AND WAS TURNED AROUND SAYING IT WAS FOR THE PREVIOUS WEEKEND! THEY HAD NO PROBLEM TAKING MY MONEY FOR A EMPTY ROOM & HAD AVALIBILITY AND WOULD NOT ACCOMPDATE A SINGLE WOMEN TRAVELING ALONE! GROUPON BLAMED ME & I WAS STRANDED IN MIAMI AND IT WAS RAINING! WHAT A DAY! I USE GROUPON ON A REGULAR AND NEVER USED THE REP TO BOOK FOR ME AND NEVER WILL AGAIN!

I have purchased many things from Ideeli. In general having to wait about a month for products is really annoying. Only having 14 days (SINCE THE DAY THEY SAY THEY SHIP, not since the day you get it) is another super annoying thing.

But obviously those annoyances hadn't stopped me from shopping from them until now.

It's been over a week, and I have sent several emails and talked to at least 5 people on their chat about an order. They say it takes 1-2 days to produce a return label... well a week and several emails and chat sessions with their customer service later I still don't have one. Someone even called me on Saturday to say they will escalate this issue and nothing yet. I have spent at least 2 hours with the chat representatives in the past week - and what's worse is that they just LIE to you! They keep saying we emailed you the return label and if you haven't received it, it's probably due to filtering in YOUR email inbox. But I found out on Saturday talking to the person on the phone that they just can't generate the UPS return label! This is SO EMBARRASSING for a company in the e-commerce business not being able to generate a return label after a week (when they promise 1-2 days) and lying to the customer and blaming them for their inbox settings!

I also am waiting for an order I have placed about 6 weeks ago. Part of the order has shipped a while back. One item was shipped separately and appears to be LOST! I keep checking the UPS tracking and it seems 12 days ago it was being delivered in Seattle and there was an issue with the address! I live in San Francisco, so I am not sure why it was sent to Seattle in the first place. I keep contacting them about it and they say it's on its way! Well even if it was walking from Seattle, after 12 days it would have got here!

Ideeli obviously hasn't got their act together and does not care about their customers after their credit cards have been charged!

I purchased tickets. Went to use them only had codes for two of the three didn't get to go to the event. And glcant get anywhere to get a refund

I haved used Groupon many times and found the process to be simple and easy to use.
Highly recommend Groupon to anyone

I have had several terrible experiences with Groupon and finally just gave up on using the Groupons I had purchased because the ones I did use cost me more than if I had just gone to a decent service provider in the first place. Hair salon example: the person who colored my hair was terrible - my hair turned green. I spent over $300 going to another salon to remove the green and return my hair to it's natural color. Chiropractor example: my back was killing me, so I decided to use a Chiropractor Groupon I had previously purchased to try to find some relief. The Chiropractor was so focused on the Groupon that he did not want to treat me until I came back for a second visit without the Groupon. I had to tell him to pretend this was a second visit and to please treat me and I would pay for the second visit separate from the Groupon. Restaurant example: the restaurants that are involved with Groupon do not seem excited to see a Groupon customer and in many instances will try to limit your ability to use the Groupon. It can be embarrassing and I have found that it is just easier to pay full price for a meal at a restaurant that is not desperate enough to participate in Groupon. Tour of Washington DC in Limo: the limo was not a limo - it was a car and the air conditioning was broken in the car when it was 98 degrees outside, and the "tour guide" did not even know his way around let alone five words of English. We spent two hours in a hot sweaty car, no guide, had to get a map and tell the driver the few places we actually wanted to go in the hot car. A taxi would have been cheaper and they probably would have been able to tell us more about the sites. There is usually a reason for restaurants, hair salons, chiropractors, etc... to participate in Groupon - many times it is because they are desparate, going out of business and trying to hold on, have terrible food, service or are not good at what they do in general and that is why they are participating in Groupon. Life is too short - I'd rather pay full price and have a good experience!