Groupon

This is one of the most horrible internet shopping sites! Beware!

First experience happened with my return. I returned an item and on their website, it stated that it will take 7-10 business days. However, package was sent nearly a month and no credits or notice via email. So I contacted the customer service dept and they had mentioned that it will take a little longer, but didn't know how long. Well, it was about a month. I sent a nasty email to CSR and a rep happily accepted my return right away. It was only after that nasty email.

Second experience happened when I tried purchasing items from a new sale that started at 4:00 pm. I logged on at 3:40 pm just surfing to see what was on sale. Well, right at 3:55 pm, I got kicked out of the website. So I closed my browser and tried re-opening it. Ideeli page came up with the site is busy, please re-visit the website in a few minutes. That few minutes turned into an hour and half after trying to open the website 20-30 times. It just kept going to that page stating that their website is busy at the time, to come back in a few minutes. By that time, all the items I had wanted to purchase were sold out. RIDICULOUS!

Third experience was when they sent me an email stating that they are going to give me 3 free months of First Row Membership. So the very next morning, I woke up extra early to log on. Well, I tried purchasing items during the the 'First Row Member' time and it stated that during that time was only for First Row Members only. I clicked on My Account and it stated that I CURRENTLY have first row member that it expired July. So of course, I tried going back to the sales and purchasing other items and it kept giving me the message saying I'm not a first row member. How frustrating is that?

I don't mind not being First Row, however, if you give me that perk, please accommodate. How could Ideeli be a business when all these things have gone wrong and they're CSR dept has just given me an email stating they will get back to me while they fix this error. Now AFTER I had threatened to cancel my account and give them a bad review, their CSR dept had replied right away giving me a $15.00 credit. Wow, $15 bucks! Really?! Is that all you can do after these horrible horrible horrible experiences! Not just once, but 3 TIMES!

So I was never refunded my money when a business that was closed still offered groupon and I was a victim To this $60 brake service in charlotte nc. I chose to trade in my money and get the same in groupon bucks I used the bucks and bought good items make up that was just over 35$ I was also used a code and way only supppss to pay 3.84 instead I was charged 22$ and when I chatted in for over 2 hours trying to figure out why I was charged so much I was kept getting hung up on through their chat service the agents were stupid and were no help. When I finally got a call after requesting it I was told it was to late to cancel my order even though it was there fault for over charging me. Thatsessed yo so now I cant get money money back because they messed up and they just want me turn around and give the sh&* back to them. Nope ill be the one fleshy until my items arrive return them and get my money back. DONT WASYE UPUR MONEY IF SOMETHING GOES WRONG DONT EXPECT YOUR MONEY BACK. This sh$* is really a monopoly game with them but I dont not stand it.

I had guests from Europe in town, so my partner decided to invite all of them/us to watch the football game at UMD Terps vs. UCF. He was very proud to have struck a great deal on groupon. The fine print was that the tickets would have been sent via email before the game! The game was on Saturday afternoon at 3pm. My partner kept sending messages to groupon help desk asking when the tickets would have been sent. He was always reassured "you'll receive your tickets before the event" As of 12/noon on Saturday, he still had not received any tickets at his nth message to Groupon, fed up with their usual response - you'll receive your tickets before the event" He went to the stadium and bought tickets there! Luckily there were still some tickets available! This is unbelievable. Hoping in a refund he wrote again to complain and the message received was:

'm sorry for the inconvenience. That's never the experience we want you to have when you make a Groupon purchase.

We've investigated this issue and I can confirm that there were some delays in sending tickets, but you'll receive your tickets before the event.

Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds after the day you buy them. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itself. I'm sorry if anything about this was confusing.

Again, my apologies that I'm not able to help with your request. If you have any additional questions, please let me know.

Regards,

Natalia P.
Groupon Customer Support

Still the same response! AWFUL experience! NEVER AGAIN

I can only agree with just about everything everyone is saying here. WORST CUSTOMER SERVICE ERROR. I currently live in Denmark and had to come home for a family emergency and had a package from ideeli at home waiting for my dad to ship for me home to Copenhagen good thing he hadn't as it would have been a waste of his time and mine. These jokers first of marked on their site that both of my items were shipped as I ordered two of the same item so when I opened my package and saw only one was in there I was pissed to say the least. Why didn't the bother to send me an email or even mark on their site I only got one? Then to make things worse they tried to pull a bait and switch on me sending the mini back up I luv battery and not the large I ordered. Really like I wouldn't notice? It doesn't even work for my iPad and to boot it was a cheaper item. Not a happy camper. So I tried to call no phone number listed more red flags. Then I get someone on iChat who was no help. Offered me store credit I said um no as I will never use you again and I want a full refund. He said ok but I had to send the item back which also came in a damaged box btw. I said sure but I wanted the item I never got credited now and said no, other item had to be returned first. That makes no sense I never got the item so give me my money back. I got the return label on the product I did get and I will return but these jokers labeled it as the product I should have gotten and not what I actually got. To make matters worse the only reason I, placed the order was because I got an an email saying that my wait list was over and item became available when it apparently never was. So sure you want my money and don't want to give me the product nice sceme you have going. Off to the media and better business bureau I go stopping at some friends along the way to stop even looking at their site. Oh and ps I got a number that no one bothers to answer lovely.

So Lame, most of the time, the merchants don't even realize they are running a deal. Over it!

They are very nice for the price and was a much better price than Amazon or other websites.

Saving a bit of money is not worth the time you lose trying to get refunds or contact customer service. ABSOLUTE JOKE OF A COMPANY!

What a horrible experience I will never ever recommend Groupon to anyone to deal with
As a business owner, I was helping a lady who was renting a room in my salon & spa as a self-employed esthetician. I was the person who signed the agreements with Groupon for this lady (her name is Kim), when Kim showed unprofessional behavior in my business such as using cheap products on clients, no job-quality, disrespecting her clients appointments, not following the safety standards & regulations, trying to drag my clients to her home and many more reasons, and after 5 warnings I fired her out of my business. I contacted the account's manager Abby at Groupon to remove my business address as she is STILL using my business address which causes my many problems with clients coming and calling my business; but the account manager Abby was delaying removing my address from the live deals until she gets Kim a special approval for in-home services as Groupon's policy doesn't allow Kim to launch any deal to be served at her home. I called groupon trying to get hold of Abby's manager to help me out in this, I've spoken with 2 guys and after they talked with Abby about my call; the last guy told me "you have to talk to Abby and if she decided to give you her manager's contact info that would be up to her!"
I've been receiving too many complains about Kim as she is refusing to honor the vouchers were purchased by those clients; which is causing my business a bad reputation! Abby doesn't care, nor Kim does. I'm going to file a lawsuit against Groupon for using my company's address without my permission; and for not responding to my request to stop the deals as I'm the agreement signer.

I made a purchase YES paid for It YES did i recive it NO gangon not groupon refused to give me credit back coz of final sale!
FINAL SALE IF I RECIEVED IT?

Especially the ROG3 Cleaner works great 5 star rating and 20% OFF makes this a great deal. Love the site

THEY ARE THIEFS! I tried ordering movie tickets to studio movie grill and they had a supposed deal where if you referred friends you're movie tickets would all be 4 dollars. I referred the friends and they never gave me the discount on the tickets. I then tried changing my order to more tickets and instead it refunded the whole thing even though I never asked for that. Then when I tried purchasing them again it didn't let me. I emailed them letting them know what happened and what I needed and they emailed back saying I needed to email them back some information before the groupon expired and I did. They didn't reply until a week later saying they couldn't give me the groupons because they had expired even though they were the ones at fault for not processing the order before... then I tried buying the tickets again through the site but they were more expensive. They marked one of my tickets as refunded and they refunded me NOTHING to my bank account! I have emailed them about twenty times regarding this and they always respond with the same thing. Its as if they just forward the email and sign it with another name to pretend its someone else talking to you. The last time they emailed they tried saying the reason why my purchase didn't go through was because you couldn't buy more than one movie ticket not even more as gifts and that it said so in the fine print. Well I checked the fine print and the q&a section and turns out you CAN buy up to 10 movie tickets at a time. They were just trying to fool me. I emailed them back letting them know this and emailed pictures as well and asked for my money they never returned. What did they do? They took away my groupon movie tickets that I already had and they refunded that money back but they didn't refund what they owed me that they had never returned. WHAT THE HELL IS THERE PROBLEM? I never asked them to do that! They have not contacted me back and I've sent about 30-40 emails in regards of everything and they only email back when they freaking feel like it.

Purchased a Groupon and scheduled an appointment, the merchant has not shown up or rescheduled 7 times. Cancelled 1st to give kid a ride, 2nd for potential rain, 3rd time because prior cust asked to do another, 4th flat tire, 5th stating he was in Boulder and wouldn't have time once he got back. 6th time didn't show up and didn't respond till 2 days later, asked to reschedule 6 days later. 7th time no show, when I texted he asked to reschedule 2 days later because he forgot to mark me down. I again had already taken time to prepare the vehicle and area for our scheduled appointment and didn't want to wait any longer since not showing up for 7 appointments has delayed my plans significantly so I did it myself instead.
I went to let Groupon know about the situation and the only option I saw was the "contact support page" which only allows 150 character description of the problem which did not allow thorough enough description causing more delay in this lengthy refund process. Then Groupon says that I have to get the merchant to email me stating that he approves the refund so I can screenshot it, to then email it over to Groupon, after completing that and sending them exactly what they asked for and fighting through all that hassle I'm now only being offered Groupon credit bucks. The previous emails with Groupon were about a REFUND, not credit bucks, they were never mentioned by Groupon in any of the prior communications throughout this complicated and time wasting request process. All previous communications were about a REFUND, not credit bucks, they DO NOT meet the "definition" of refund, now being told that I'm only getting Groupon credit bucks is unacceptable.
After numerous attempts to get an actual refund as discussed previously Groupon now says -
Unfortunately, in this circumstance, I'm unable to issue a refund to your original form of payment. For situations like this, we can only offer a refund to Groupon Bucks. These Bucks can be easily applied at checkout.
UNACCEPTABLE

Made a lot of use of your coupons still do great to see you expanding good luck

Not worth the waiting - it is now more than 12 days and I haven't receive the items!

So many great products to choose from. It really is an exceptional website to find coupons on.

Customer for 10 months & recommended to many. However, the last 2 months have been a nightmare.

Groupon is good place to shop, their prices are good, but some time they sell cheap products.

I'm a relatively long time repeat customer of ideeli, so I can see the pros and cons. If you love every single thing you order and never have to experience their return process then they're a great site. I love the amazing deals you can find. I love the variety. I love a lot of the things I've ordered from them...

BUT

In order of worst to least worst:
* Returns are a bigger pain in the as$ than an anal fissure. I've often had to wait 2-3 weeks after ideeli received my return before the credit is posted to my account (they don't offer refunds). My biggest problem with their returns department to date is that at the start of August I ordered two handbags and both turned out to be faulty. Ideeli kindly agreed to refund me the cost of the order plus shipping. I returned the bags over 3 weeks ago (separately because they broke at different times) and the tracking numbers show that the returns were received around Sept 1st, yet somehow I've only been refunded for one of the bags. I've emailed support and tried to get to the bottom of this, but I really feel like I'm talking to a brick wall. I don't understand why, when someone is inquiring into the status of two returns amounting to a total of $99.95, anyone would think that telling them that ONE return for $45 had been processed would solve the problem. I KNOW that one of the returns has been refunded to me – THAT'S WHY I'M CONTACTING YOU IN THE FIRST PLACE! What I really want to know is what happened to the other one? Where is the rest of my money?

[deep breath] – other comments:

* Their flat rate shipping is expensive. C'mon guys - $9.95 to ship one dress?
* You often have to wait 2-3 weeks between placing the order and receiving it. This is partially due to the fact that they use UPS sure-post, which transfers the package to the local post office at the end of the delivery. My local post office tends to be quite sh*t, so even after the tracking number says a package was delivered I don't tend to see it for another 3-4 days.
* Some of the sizing information is off. I'm definitely not a size 0, but if I order my normal size (2-4) I tend to be swimming in all the items.

All up, I used to love ideeli, but I'm so jaded by the lack of responsiveness by their returns and support departments that I just can't bring myself to shop there anymore. I'm totally, completely, utterly sick to death of having to battle to get a refund or credit. All the while they have my money, but I have no product because it's either in the mail on it's way to me, in the mail on it's way back to them, or their returns department is sitting in a circle twiddling their thumbs and looking at my return, but not actually doing anything about it. Sort it out guys!

BE wARE of these con artist with fabricated reviews!
I arrived 15 minutes ahead of my appointment... there were people waiting... they seemed short staffed.
I go to many spas and Ive had many procedures so Im not new to this.
This is an Industrial area and not a residential area which shrinks their pool of prospective clients, so maybe they decided to use Groupon.
Traffic Traffic Traffic so be prepared to spend the whole day on the road.
If you are asian or Indain (cause of ethnic skin) as myself you will get turned down cause they do not know what they are doing and so scared to practise on your face.
Be ware of the fine print $50 consultation fee if you do not go ahead with the procedure same day. Really? Thats exactly what they did; they turn asked me to leave but I decided to fight back.
Miss Pinocchio exits the room many times during the consultation, cause shes so callow and does not know what to do unless instructed by the receptionist slash esthetician slash pugnacious manager.

Im speculating that their priority were clients who were paying them more than myself, I purchased a $25 microdermabrasion coupon and I guess why did not like that.
As I was leaving they had a girl come in who said "Iam half an hour early". So thank god I left, cause they would have totally rushed my treatment.
Every call that came, they would laugh and make fun of people... now whos making fun of who!
I also think the machine was NOT faulty; how inconsiderate of them to make me drive all the way and waste two hours of my day on the road!
Iam in the process of getting my moeney refunded to me by Groupon. Thank god Groupon offers that! I would hate for anyone to get ripped off by these idiots...
There are so many other places, Im going back to Steve at Alternative he very kind and laidback!

I have not used ideeli for over a year because of my disappointment with my last order where every single piece I ordered was defective (shoes were smaller than the stated size, skirt had a button missing, and the handbag had creases on it which are still there a year later). However, as I was in the middle of the move, I didn't have time to return them.

The items that I had ordered before that were also defective and I ended up returning them. I still have balance in my account in Ideeli from that transaction and I was thinking of closing my account and getting my money back. When I checked my account, I realized that the amount that's showing up in my account looks less than what I was expecting. I send them an email asking if there is a chance that they deducted the money from my account because of inactivity, which would be unethical if they did without my knowledge. I also requested them to close my account and return my money ($140). It took two more emails to finally a get a response, which was "canned" and did not answer my first question.

But here is something they said about returning my money which blew my mind. "It has been over a year that the credit was processed under your account. Unfortunately, we no longer use the system we had a year ago to refund the credits back to your credit card. " What kind of unethical business refuses to credit customers their money because of their own business practices. I am furious and just want them to return my money as well as provide an account of my money so i know why they deducted money from my balance without my knowledge.

I am giving them a chance to resolve this or I will have to share this story on social media sites. [Incident: **************]

An update: They continue to refuse to credit my amount. Here is their response, "Due to the extended period of time in which you received the credit, we're no longer able to issue these credits to you in the form of cash, as they do not exist in that fashion. "

Basically, the money that I have in Ideeli account as credit will not be refunded to me. I am being forced to spend my hard earned money buying their low quality items. Of note, they still haven't provided me with a statement about the money in my account to explain the remaining balance.

I've been getting Groupon's Deal of the Day via email for about a couple months now. It's not snapping my bean, I haven't bought anything yet, and here's why: Most of the deals are for girly stuff like teeth whitening, spa treatments, and lotions & potions. I'm a non-girly guy and just can't dig it. The rest of the arriving deals are for food - restaurants and the occasional bakery or butcher.

Anybody with a lick of sense knows that if they spring for the $99 dental exam and Zoom! Whitening, they will be also getting an earful of upsells and doom-and-gloom from the dentist/hygenist/salespeople, things like "OMG! UR teeth are falling out nearly and must be reimplanted stat! For $5,000" and such. If you resist, you will be getting a lot of hairy eyeball attitude.

The spa deals have odd rules like "Spa coupon is for spa services only. Redeemer must purchase spa reservation," and you find out the reservation's $350 - in other words, your coupon is only for add-ons to a spa reservation, not for the reservation itself.

And the food coupons are typically for expensive restaurants. So your "$50 for $25" coupon means you'll only be spending $150 instead of $175 for your dinner for 2. And there are too many complaints online about people being treated poorly when they use the coupon, or of merchants sticking extra unwritten terms onto the deal, like "Groupons not redeemable on weekends."

My favorite was a recent Tempe bakery offering a Valentine's Tiramisu Cake for only $20 with Groupon. This cake was only 6 inches, which is just a tad larger than a cupcake. The bakery claimed this was a $40 cake. I suspect the cake was created specifically for this promotion, and there's no way that a pint-sized tiramisu is worth $40 (tiramisu is an unskilled Italian trifle). This thing wasn't even worth $20.

Then there's the recent FTD fiasco, which has finally convinced me to avoid Groupon altogether. Consumers are weary of fine print, exclusions and manipulative marketing B. S. Groupon is more of the same old, in new garb. Yawn.

This is review for ideel.com, formally known as ideeli.com

I was a loyal customer for years until recently experienced terrible services with fraud department and customer service! I understand every website has it's own policy, however, fraud department cancelled my orders because same credit card and shipping address was used with another account? Seriously? My friend was not comfortable to purchase online yet, so used my account for a pair of jeans. I shop everything online and share my accounts with my friends. Ideel was the only online company had issue with this (not so sure, how they will generate more business with this strategy...)

Finally, after few emails, the customer service said they would offer me a one time 'courtesy' to apply the previous discounts and asked me to order again (fyi, I had never contacted ideeli customer service before). Though the longchamp bag now was gone, I did spend another half an hour and put everything back to shopping cart thinking everyone deserves another chance.

As instructed, I emailed the customer service with my order number and followed up with discount that had to be manually applied (again, they did NOT mention this will be store credit ONLY! Which initially discounts were taken immediately). Alright, I am fine with that, since I will shop in the future anyway. Then funny thing happened again, the next day, which was Sunday, my order got cancelled again?! Seriously? Now why is that? So I immediately sent email for advice, which was not answered until I send another follow up email Monday evening. Their explanation was I had to call them back after 24 hours they called for verification. Excuse me? After the order, I sent two separate emails both on Thursday and Friday to follow up with discounts, you could not reply or give me a heads up for a confirmation phone call the next day (this had never happened to me before groupon bought ideel)? Yes I did receive marketing phone calls, however, NO voice message was left with a call back number and saying they called from ideel and that I had to return the call within next 24 hours regarding the recent order! None of the above! How in the world am I suppose to know that my order will be cancelled?

It's ridiculous how left hand was doing one thing and right hand did not know! Customer service offered the discount on one day and the other day the fraud department had to cancel it? Copy cat other companies strategy won't benefit the company for long run, ideel should look into their own internal system and come up with better strategy, especially their so called fraud department and customer service.

GOOD LUCK!

I paid $400 for the hotelclub vouchers via Groupon for nothing. I followed the instructions to register for the coupon before the expiry date(This is still WITHIN the validity date). But the voucher code was unable to proceed. So I tried for repeated times and failed.

I looked for Hotelclub, they pushed me to Groupon. When i write in to Groupon, they refered me to Merchant.

It was very patronising and ABSURD cos i did not receive a single call either from GROUPON or HOTELCLUB. They DID NOT call me AT ALL.

So, there was indeed some system technical problems on Hotelclub OR Groupon's part that impede customers from registering their coupons within the validity. So, I wrote in again. This time asking for my refund. Groupon agreed to refund. But to this day (since JUne-nov3) i have not received anything yet!

So, it was both baffling and frustrating getting those coupons. I didnt think it was a good deal at all. I followed the instructions, unable to get register my coupons due to their errors, and ABSURDLY i have to PAY for that! Even they agreed to refund u, they did not honor their promise.

Hotelclub was very indifferent to the situation. They created a flawed system, so that you cannot log in and register your coupons you bought. And consumers were accused not to register within the validity period.
And the BEST part, Hotelclub got consumers to pay without having to serve them!

With such a bad customer service, system and management, I won't use their service again.

I honestly would never recommend Groupon or Hotelclub to anyone. Hotelclub rates are more expensive (compared to Expedia, or priceline), and just plain disappointing customer service. Just go EXPEDIA, don't waste your time.
And Groupon has terrible customer service! They are just looking for ways to exploit consumers!