• Groupon

Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.

  • Service
    652
  • Value
    598
  • Shipping
    444
  • Returns
    509
  • Quality
    515

This company does not typically respond to reviews

Positive reviews (last 12 months): 2%
Positive
2
Neutral
0
Negative
100
278
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How would you rate Groupon?
Top Positive Review

“Sketchy”

G u.
1/2/24

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Top Critical Review

“So hard to make a review on groupon have sent this to Mystery Flights no reply... want all to know.”

Ange F.
10/27/24

We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!

Reviews (5,267)

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Reviews that mention popular keywords

customer service (1519) credit card (285) phone number (152) customer support (178) store credit (79) coupon site (14)
Thumbnail of user damarisd
3 reviews
3 helpful votes
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December 21st, 2015

He comprado un montón de cupones y productos en la pagina y en general estoy contenta. Con los cupones de servicios no he tenido problemas, excepto mi ultima compra de una limpieza dental en la clinica CLIDEENTAL, Madrid, Sainz de Baranda, que no me han hecho todo lo que prometia el cupon que sería. En cuanto a los productos, pues he aprendido que no porque se vendan en Groupon son de calidad, he comprado, entre otras, un juego de sartenes Santa Clara (si no recuerdo mal) y se me rompió el mango de una de ellas después de usarla 2 veces y la única solución que se me ofreció fue devolverlas todas y la devolución del dinero, cuando me habría gustado que me la cambien o que me manden otro juego y poder devolver el roto. Pero si, en general recomiendo la pagina, solo que hay que informarse sobre las marcas, cuando de productos se trate, y cuando de servicios, pedir que se cumpla con lo prometido en los cupones. Seria bueno que se puedan valorar todos los productos y servicios adquiridos y también, quizás, llevar un control de calidad, poner unos estándares de cumplimiento de los servicios...

Thumbnail of user robertb121
5 reviews
3 helpful votes
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February 1st, 2016

Ne pas être pressés pour recevoir la marchandise (environ 3 semaines) mais les produits sont de qualités et les prix attractifs

Thumbnail of user juanap2
1 review
1 helpful vote
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January 28th, 2017

0 a esta compañía de estafadores y poco profesionales, con ustedes ni un alfiler compro, de lo mal que trabajan

Thumbnail of user oliviap21
4 reviews
0 helpful votes
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March 7th, 2017

Excellent pour trouver des esconte sur tout! Groupon est l'utils parfait pour les cadeux de fete, noel, anniversaire...

Thumbnail of user brianw2031
3 reviews
1 helpful vote
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June 17th, 2022

Ich bin begeistert. Die Qualität ist erstklassig und es dauerte 3 Tage, bis es ankam! Vielen Dank für Ihre harte Arbeit, viel Glück und Wohlstand!

Thumbnail of user antonios61
3 reviews
0 helpful votes
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February 17th, 2017

Bien::.:.::...:::...::...::.::.:.:::::...::::.:.:::...:...::::::::::...:::...:::::::::...:::...:::::::...

Thumbnail of user varitov
5 reviews
4 helpful votes
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September 13th, 2015

Lo dudo, te venden cosas a su precio real o superior con un supuesto gran descuento, jamas me llegaron los cinco euros de apadrinamiento

Thumbnail of user fortunag1
3 reviews
2 helpful votes
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September 7th, 2015

Quello che ti vendono e oro colato, puro al 100/°°niente inganni. Quello ti vendono e quello è.

Thumbnail of user danilap
7 reviews
2 helpful votes
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September 13th, 2016

Yo no puedo realizar compras en la calle lo realizó por línea y esta empresa es muy seria

Thumbnail of user giannip3
2 reviews
0 helpful votes
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July 19th, 2016

Spesso offerte scarse o povere.
Non. Conformi alle attese

Thumbnail of user marcusw32
2 reviews
0 helpful votes
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May 21st, 2016

Excelente site para compras. Encontramos muitas coisa barata por a compra ser coletiva

Thumbnail of user linam14
3 reviews
0 helpful votes
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May 23rd, 2016

Las cosas llegan denmasiado rapido y funciona a la perfeccion

Thumbnail of user alejandraa5
2 reviews
0 helpful votes
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May 3rd, 2016

Productos de buena calidad y rápida entrega. Precios accesibles.

Thumbnail of user mauros8
1 review
0 helpful votes
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October 9th, 2012

Ottime promozioni, grandissimo sito! Bravissimi ragazzi, continuate così:-)

Thumbnail of user celinan
5 reviews
0 helpful votes
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June 12th, 2016

ENCUENTRAS ARTÍCULOS A BUEN PRECIO, SERVICIOS, VIAJES, ETC.

Thumbnail of user sandeepg7
1 review
0 helpful votes
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January 18th, 2021

Goodsdfsfaertjbuikphnc fsvcxvrtry egerfdvgoodsdfsfaertjbuikphnc fsvcxvrtry egerfdvgoodsdfsfaertjbuikphnc fsvcxvrtry egerfdvgoodsdfsfaertjbuikphnc fsvcxvrtry egerfdv

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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