Groupon

Bought a &26 in value Groupon for Fanfango, but only got $23 and change toward purchase. What followed:

In the last 10 days of communicating back and forth, with no less than SIX different customer service agents, I am no closer to an answer. Each of those six communications was ineffective and essentially empty, with agents asking for information that was irrelevant to the issue (my telephone number, my shipping address). In fact, the agents merely repeated the language listed in the groupon offer! And after all this time, no information whatsoever regarding Fandango's rip off of a small but still meaningful amount of money from me.

Goupon Chiropractor gave me an adjustment by crushing my upper back and a judo chop to the back of neck when I complained. I have been in pain for 19 days, spent hundreds in Medical bills and prescriptions. Groupon doesn't care

Since Group On customer service has been outsourced to India, their customer service is terrible. I bought a salon service for $69.00 and have called the salon and left voice mail messages, emailed them with no response since february. I even drove to the salon only to find they had moved and their website was taken down. I was told by Group On that there was nothing they could do after contacting them 3 times.

I did the majority of my shopping with them. I really enjoyed myself without the crowds. I will give one input. This is across the board. Companies attempt to save money with the automated services. BIG ERROR! HUMAN contact is a must! Computers brain capacity is INPUT! HUMAN Input. But they have no feelings. HUMANs get frustrated and get turned off. PLEASE! Get away from this practice!

Spent over 1 hour on the phone with Harry & David after I couldn't get their site to accept the voucher code. Neither could either of the 2 different customer support people who "helped" me. Don't know which company is the problem because I cancelled the purchase from Groupon. Now waiting for Groupon to refund the $ to my cc. What a giant waste of time over $14.99.

My account was hacked. I saw the fraudulent charge immediately. I couldn't get into my account as they changed the password. Went on their site and tried to chat. Was disconnected FOUR times after spending hours each time explaining. Finally sent an email and received an automated response. I am still trying to get my money back months later. The chat service is useless. After providing all the documents they request they disconnect and you have to start over. Same goes for email. Without any live phone support I will NEVER use this service again. BEWARE!

I had a dreadful experience with Groupon in England. If you do not receive your product from the partner company, they take no responsibility whatsoever. Hence, they are in a win, win situation, whereby they just blame the partner. Don't buy, you can ruin special occasions, as did I. Printerpix, their partner, sucks.

I ordered a christmas present for my 10 year old daughter in oct it is now 23 dec and it still has not arrived after promised 3 week delivery. I have tried to get answers from groupon and was told they dont know where the product is or when it will be delivered l have to wait 7 to 10 dsys for a written response. Disgusted. Will never recommend this site or use it again. Stay away.

Truly dreadful experience. 2 weeks and still waiting for my order. Costumer service didn't bother to inform me about the issue, not when I contacted them they responded in a hazy manner kindly informing me that the problem lies on the vendor's side and there is nothing that they can do about it. Waste of time and money.

I placed an order using a promotional discount. Oddly, the order was cancelled due to "fraud". This company took my credit card info, is jamming my inbox with emails, and cancelled my order for no reason other than the item would've been too cheap for them to ship. I think they are "fraud"...

I recently purchased a pair of boots which totaled $39... I didn't care for them and returned them only to find out they deducted shipping charges both ways reducing my refund by almost $20. I will not purchase from them again...

Groupon is a major rip off. They offer a product then fail to deliver. Yes they refund your money, but that doesn't help with items that you planned to use as Christmas presents. I will NEVER use them again and I encourage everyone to be cautious if they elect to use their services.

My partner acquired covid and was unable to use the cruise voucher. So the merchant asked that a member from groupon contacts them to process the refund which they refused to do multiple times. Their terms and conditions of the sale is very unethical and their customer service is extremely poor with very delayed replies, e.g we've been going back and forth over messages for several weeks because they don't have a phone service. I never write review but I highly recommend you NEVER EVER use them.

A seemingly convenient exaggeration of saving lures buys into convincing themselves they are saving more than they are. Expiration scams are rampant and groupon does not give refunds. Groupon is the shifty manager of a restaurant that offers you coupons on future visits after the chef wipes his butt with the toast on your $400 chicken sandwich. Customer service is outsourced to save them money where 3rd party call centers cannot refund your money.

After this pandemic Groupon has gone beyond downhill! Tons of issues with the app
Freezing? Or not available to open or check out?! I bought 2 vouchers and never was notified that they had canceled on me. They refund it back credit And I can't even use it because the website keeps freezing I've been on here for the last for two! There's no customer service phone number and live agent isn't even available via text! Coupon needs to fix this and get back on board this is horrible!

I cannot believe Groupon would acquire Ideeli to trash it, ruin it completely. I used to buy so much stuff from them, great customer service, fantastic choices, the daily emails were something I looked forward to. Now, it is all gone.

I paid $90 dollars for a defective product and Groupon refused to let me return the order. They said I had 15 days, but the order page clearly stated 30 days return policy.

I had been a regular customer of Groupon but after that experience I quit purchasing from them. Simply not enough savings to make it worth the chance to buy from a company who doesn't honor their return policy.

Do NOT buy unless you are ready to wait for more than 3 weeks to be delivered! It's been 15 days and the products still hasn't shipped - it is a simple protein powder! In the fine print on the webpage it says delivered in 12 days, but when you get the confirmation email, it says 3 WEEKS! No option to cancel! Worst online shopping experience ever! Will never use this store again!
Wrote the same review on their website and it got rejected - talk about censorship and manipulation of the reviews!

I am looking for my orders. This is crazy! I have been a loyal customer for years, and this is the service that you give in return. Even being owned by Groupon doesn't help. They state that the account was transferred. Really? I sent an e-mail(as asked) and nothing. This should be reported to the BBB. How can you claim to be a reputable company? I need a status on my orders. You are not the only ones with attorneys.

Hey there... I am editing my review. Try Bluefly.com for great quality name branded merchandise. Variety of sizes as well.

I bought a restaurant discount deal from Groupon. However, the restaurant refused to honor the discount. When I contacted Groupon customer support (via online chat), they refused to refund my money. They offered to escalate the issue, and promised that someone will get back to me in 36 hours. I waited for a week but never heard back from them, so I called them again (had to search for their phone number on Google). Their customer service rep in Philippines could barely speak English, and was reading from a script. He was of no help, and offered to escalate the issue. Again, I never heard back from anyone.

Groupon has taken my money, and has no intention to deliver the promised goods. Its nothing but a bait-and-switch scam.

Groupon is clearly a criminal enterprise that prays on local companies with the scam of legal discounts. I spoke to a number of merchants that are sorry they got involved in this scam. Groupon tells merchants to unload unwanted merchandise thru this way. Please don't be the next victim. If it sounds too good it is a crime

I never had issues until I bought tickets and they closed early for weather. I email support for a rebate. They reply with info and never credited me. On my time I had issues. All other experience good. Always verify what the coupon entails sometimes merchant and coupon discrepancy.

Although I have purchased from their site. Their customer service is HORRIBLE. The whole referral credit is bs also. I have referred 3 sibling but bc their credit card has the same billing address they refuse to credit me, other sites did not have an issue with this. Instead they were arguing with me and being very rude.