Groupon

I had a session with laser hair therapy where they botched the job and scarred me. When I reached out to Groupon they said since I redeemed the voucher there was nothing they could do. Yeah to get the scar I had to redeem it haha. They wouldn't do anything for me. I had pictures and the business admitted that they had messed up. Groupon will not help. Terrible company that lacks empathy and even a tiny shred of customer service.

I purchased microdermabrasion package from a seller two years ago and forgot. I tried to call the seller to see if they would still honor the Groupon and they have since closed. I contacted Groupon to have the purchase converted to Groupon bucks and instead of redeeming for the entire $43, I only got $34.90. I have emailed them and googled trying to see why I was shorted and have not gotten an answer. They say you never lose the value of the Groupon but I did. No one will help me.

I have ordered from Groupon 3 times now. The first time I ordered 2 10' cords for my iPhone. I ordered 1 gold and 1 rose gold. I received 2 gold. It really wasn't a big deal so I let it go. Next I ordered and paid for 2 bracelets, 1 gold and 1 silver. I only received the silver one which broke on first time of wearing it. After contacting a customer service agent, which I could barely understand, I was refunded with groupon bucks. I did not pay for it with groupon bucks, therefore I felt I should have been refunded my money not their bucks. So therefore I either buy something else or lose my money. This really sucks. I will no longer do ANY business with groupon and I will pass the word along about what a horrible business they are.

Got a spa break as a gift cost more than £250. We called the spa up ad they said they had sold out as groupon had bought too many and they didnt have enough space. We could only book so far in advance and so couldnt book at all. We tried to get our friend (the one who gave the gift) her money back and they said that she hadnt paid the corrct price (paid too little) and therefore wasnt owed a penny! What a rip off! Never use them again!

I ordered a computer - GroupOn didn't process it because they need to verify my address
The problem is, they never emailed me, never explained the problem also my address never changed.
9 days later i had to chase them to find out where the problem is, chat didn't work, i called and the customer service couldn't help me

I had to cancel the order... very bad.

Bought a voucher for a theatre show in Toronto. Because of an email mix up I was unable to print the voucher. Numerous times I emailed them to explain the problem and try to get them to fix it. No use. Their mantra was to change my password but it was in a different email that I couldn't access because it didn't exist. So I couldn't change it. So I paid groupon $60 for a show I will never be able to see. Beware this company you could lose money.

Do not waste your money! I was referred by a "friend" for a restaurant, signed up and got what I thought was a pretty good deal. I even referred other friends because I was supposedly going to get credits for doing that. The money came out of my account but I never received any coupons or any referral credits, even though I KNOW they purchased them as well. My complaints have fallen on deaf ears. As far as I am concerned this is nothing more than a phishing site for taking money from unsuspecting people with the promise of giving them a good deal and deliveing NOTHING!

I purchases Wiseguys comedy club groupon for a night out with my husband. Every single show was listed as a special event making the groupon not valid for it. We tried at least 8 shows... one only $12 to get into... still categorized as a special event. Asked groupon to refund it due to not having availability at the merchant to use and they refused. Even the value of it won't be honored at the merchant as they say it is after expiration. I spend at least $100 a month on groupon and they just lost a loyal customer over $15. Speaks volumes of their customer service and any recourse you think you might have. I'll be using my remaining groupons and deleting the app permanently. Do not recommend site at all.

I purchased 3 wine tour groupons. We booked with the company, reserved a hotel room for the night and showed up early for our pick up (along with 25 other people). We waited for 3 hours for the tour bus, made multiple phone calls and never got a call back and our bus never showed up. The tour company finally got back to me through email with lame excuses and told me to contact groupon. It took me 4 weeks to get a call back from groupon. I asked for one multiple times (because there is no number to call) and was told I would get a call in the next 24 hours. After multiple attempts to speak to someone they called me back and told me there is nothing they can do for me and that they will not issue a refund for the voucher. Outrageous! I asked to speak to a supervisor and was told I would get a call back from them... I seriously doubt that. I will never purchase anything from groupon again.

Groupon only allows returns up to 14 days after delivery. I bought an item for my husband as a Christmas gift at the end of October and they wouldn't let me return it after Christmas even though the item was mislabeled. I waited 20 minutes on hold and was hung up on. I tried the live chat only to be told they couldn't help me or transfer me to a manager and then stopped the chat before I was done asking questions. They have HORRIBLE customer service! In fact I spend thousands of dollars a year and many items are cheaply made, but I figure you get what you pay for, but they won't return my $60 item. I guess it's there loss. They are losing out on more money by losing me as a customer and everyone I know I will share my experience. Very disappointed!

I purchased a Groupon gift certificate on 12/8/2011 for a Christmas gift. I was told that it was shipped 12/9 by UPS. I have never received the gift certificate and didn't have a Christmas gift for my daughter's boyfriend. I have spent hours on the phone with Groupon and they can't tell me where the GC is. They use a 3rd party to process the GC and have no tracking system. They have still not resolved the issue or replaced the GC. Their customer service stinks. I will never deal with this company again. They are totally inept.

I check in on them every now and then for deals, but had to unsubscribe from their email list because I couldn't deal with the barrage of emails I was receiving. I found, for me personally, that the length of time for deals was too short - I felt like I was always being rushed to make a purchasing decision, so I'll come here in the future for when I'm window shopping.

I ordered 5 Tart Inifinity Maxi dresses in black for my bridesmaids from ideeli.com. When they arrived the one medium sized dress was the exact dress I ordered, the other 4 (size small for all of them) were knee length versions of the dress. I attempted to email and live chat with ideeli.com and couldn't get a response. Upon further research I found a phone number and finally got an answer after two phone calls - they sold out of the maxi length and found it an okay substitution to send me these knee length dresses instead. I had no prior warning or notification. The person I spoke with made it sound like he was doing me a favor by providing free return shipping on the items he sent me that were wrong and coudln't understand why it was an issue. I would absolutely NEVER shop with ideeli again and would highly recommend anyone considering it to ponder if they care if they get the exact product they ordered or something ideeli independently deems an okay "substitution".

I canceled my order after 10 minutes because I forget to apply a coupon.
According to their own instructions: I cancelled the purchase then I received a message by mail confirming the cancellation and refund so I proceeded confidently to make the purchase again and apply my coupon.
Although I followed their own instructions they took the money from my card for the canceled purchase and they will return it in 10 days? It's crazy! I totally upset!
I fine from my Bank because I use more money that I had. ( I have two charges from two purchases :'( ).
The site of Groupon doesn't have a costumer service on live, only has several Q&A that never resolve your issue.

My browser decided to glitch, leading to a purchase for event tickets to go through, which I didn't want. Not only that, but it submitted twice. The second transaction could not go through because I did not have the over $200 that each order equaled, but the first did. It was an event, and I knew that those were final sale, however, it was by complete mistake that this occurred, so I contacted Groupon immediately for help. I never received any response and had to email again four days later. They would not concede, even seeing that a double charge for the same event is obviously strange, so I am out the cost and have been gifted the Christmas joy of being unable to pay bills.
It seems to be a huge oversight that there is no escalations team to investigate odd transactions, as this clearly appears to be.
Thanks Groupon and Jeyamani J for being zero help and copying and pasting your script to deal with a panicking customer.

Ordered a high end gaming headset SteelSeries Siberia Elite Prism. Confirmed that it was the 'Prism' model. After waiting 18 days the lower model showed up... receipt said Prism, invoice said Prism, checkout said Prism... arrived as a different model, inferior to the Prism...

ARGH! I should know and headed the reviews online.

I placed an order and a week later they cancelled it. I then placed an order for a similar item and 5 min later cancelled the order. It wouldn't show cancelled so I contacted them within 10 min of my order and they told me that I only had 2 hours to cancel the order so they could not cancel or give me my money back. I will never buy through groupon again.

I bought a $550 iphone on groupon and turns out my Tmobile rep checked it and said it was either stolen or a broken contract and had a bad IMEI number, either way there was a permanent block on it and should be returned. Since then I have sent it back and its been over 10 days and still no refund, so I am out the money and no phone. I believe Groupon could be sued or the seller for shipping stolen goods across state lines, someone should have checked the IMEI number before shipping it, seems after some research this is not an uncommon problem, yikes! I will never buy on Groupon again.

I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets.

I bought a Groupon deal for a local business (a spa) and everything was fine but I could tell the business that did the deal really resented the discount they were giving us. On one hand I feel like business shouldn't have done the deal if they were going to be upset about it. But on the other hand I feel like Groupon might just be gouging the businesses. Either way I was not so happy.

Groupon itself is... sort of a good idea. BUT. It's one of those sites that hide behind the people posting on the site. Oh, it wasn't us, THEY did it. And worse than that, there are minimums with groupon so if a certain number of people don't buy something you don't get it. I also hated groupon when I worked for a company that used it. The company sold off our services at such a cheap price and the people using the groupon weren't really in the market for our service unless it was basically free. We were having to bump regulars in order to take them and the whole thing was just sort of an issue.

I did use groupon for a hotel stay recently and i was sort of upset when I realized that the $10 cheaper regular room rate included more "extras" than the groupon. So, buyer beware, always go with companies you already know to be reputable, and always read the fine print.

Do not and I repeat again do not buy kodi box from gropoun... or from android store via groupon, you will never get nothing from them... i mean nada. Zero. Save your money and do something better in your life.

Like any discount service you have to use it to benefit. I must use the same day or I forget. I have a couple hundred dollars in expired groupons i need to claim. The initial cash value can never expire.