Groupon

I was given a $50 gift card. They are nor honoring because they said there is another card with it. The giver never got another card with a pin. I lose. No gift card, crappy customer care. I will never use Groupon again. Questionable company.

Merchant was not honouring service. After a year of dealing with this behaviour and losing out I contacted Groupon for the remaining balance. Their reps Amir and Rahul asked for information. When I gave it to them they then told me I had to deal with the merchant. They then refused to help in anyway and couldn't answer why they wouldn't help.they also wouldn't open a complaint dispute. Don't buy from Groupon

BUYER BEWARE: This company has the worst customer service ever. Contacted customer service to cancel my order a day after as I found out it would take 7-10 business days for mailing. The item was intended as a birthday gift so it won't serve its purpose if it doesn't get there on time. Customer service REFUSED to cancel my order stating that it was shipped yet the tracking information says otherwise.

This is the second time I encountered a problem. One time, I had items that were lost so I called customer service to complain and asked for a refund. The lady kept insisting that I should check with the neighbors or call UPS. It took a lot of convincing before the lady decided to refund me for the items. Oh, don't expect a prompt shipping. They are ALWAYS DELAYED!

We are a large family and saving money is very important. We have been getting the best deals here in AZ by using Groupon. We have saved on golf, family recreation, and resturants. I highly recomment this site. So far we have never had any problems and are very happy with using them.

I have orderd numerous items from Groupon. I a couple of things I was not happy with, but was immediately issued a return label and a prompt response from customer services. I literally get 1-2 packages a week from them and have had wonderful luck.

I have used Groupon for discounts on local services and have found it to be very good. BUT, buyer beware - groupons for services expire in 180 days. You don't lose the money you paid, you lose the deal. But, the reality is, can you expect a local vendor to hold up a deal for longer than 180 days? I guess not.

My experirence with buying goods has been with buying a refurbished phone. I'm on try #3 because the first one came in and the speaker didn't work. Second one came in and wouldn't accept my SIM card. My biggest gripe with Groupon - it takes 2-3 weeks for the refund, even if I return the item immediately. Groupon's customer service is nothing special and it's impossible to actually speak with someone - the best I could do was a chat and the person was of no help.

I am an avid Amazon.com user because their return policy is AMAZING and their customer service is excellent. If this third phone is not good, I'm done with Groupon - I'll spend the extra $$ and buy from Amazon.

If I could give them a 0 I would. I'm not a member of this bogus site and never have been. All of a sudden $124 is missing from my bank account through PayPal. Customer service at Groupon is delaying asking for information that was given during the initial complaint call. Buyer beware this company isn't all above board.
UPDATE: After days and almost a week of phone calls, and emails from Groupon, closing my paypal and bank account, I finally sent an email to one of the VP of the company and amazing I was found to be telling the truth and the company refunded my money. My original review still stands, the company ROBBED me, but due dilligence did force them to pay the money back in actual money. Please still be cautious when dealing with this company.

I have purchased multiple groupons from the company. Many have ended up in the Merchant no longer accepting the voucher. After contacting Groupon they only offered a trade in or Groupon bucks as a refund. I got a new service which again did not accept the voucher. I contact Groupon advising all their preferred merchants are unreliable costing me to pay out of pocket for the services. Groupon explained the would not refund my money to my bank account because I used the trade in. I explain I only used the trade in because that was the only option they gave me. They did not assist and had no intention to do so. Horrible customer service from the representatives and the manager Sanath.

I chatted with customer service with screen shot of my card transaction. But they keep repeating themselves that they only charge once. Than they ask me a lot of informations. I provided all information they asked but customer service didn't respond more than 20 minutes and they kicked out from chatting. Two changes from my creditcard and they keep saying that they only charge once. Than why I have two changes from Groupon at same time and same date twice and I only got one deal?well...

I could 0 if i could. I purchased eyelast ext service for 50$. The lady put wrong phone number so u cant reach her and email was replied 7 days after to give me an appointment. The worse she didnt show up to her own store. Btw Her name is lashed by niki in toronto so that you all stay away. I contacted groupon to get money back. I was told i cant get coz i purchased 2 weeks ago. I kept telling them i couldnt get reply from her all this time. They diddnt take any action at all. Basically i lost my money and time for nothing. Never groupon again!

I've like the service and they have great deals my only problem is I purchase deals and I forget them and the expire. I wish they would dend you a reminder a week out to advise you your Groupon is about to expire. Great deals. I find myself on your site and I look up and it's an hour later.

I have spent hundreds and hundreds of $ w groupon. In the beginning I was comfortable with knowing I was supported in my purchases. However I have over 500$ of groupons that are expired or merchant closed etc. I can not get anything resolved w this company. I do not suggest giving them any money or buisness

Groupon is a scam. I purchased a groupon for Atlantic City to use 9/20/15. Called the hotel before I purchased to book and now the hotel magically will not take my groupon. Planned to take my boyfriend for his birthday to the Borgata. Now on hold for 42 minutes with Groupon customer service. No response.

DON'T USE!

Moved 200 miles from business groupon was purchased for, didnt redeem the groupon, called the business and got the OK from them to refund, just had to call groupon. However... Groupon is hurting for money so badly instead of issuing $250 groupon bucks, they'd rather piss me (and hopefully more people) off to the point I WILL NEVER USE THEM AGAIN. Bunch of monkeys kept reading from a scripts about how they don't give refunds. But- I've talked to people who have gotten them, so... maybe Groupon refund lottery system? Either way, stay away. Not worth dealing with them to save a few bucks.

Complaint Description:
I made two purchases on groupon, one for $17 and another for $116 which i cancelled both immediately. Groupon notified me that i will receive my refund within ten business days. It has been 15 days and still no refund. They emailed me some mambi jambo about my banks claim departnent nit depositing the money to my account. This is unacceptable and i would like to get my refund immediately.

I think the concept is great. The website looks clean. But they just don't have good offers. Nothing really that special anyway. So I unsubscribed myself from their deals.

I just don't think it's that great or helpful...

They gave refund for the product which I sent back. Actually I ordered for 32 size 2 pants they sent me 34 size and they refunded me individually after a week. I ordered shoes and the tracking shows it is delivered but I did not receive the package, I contacted them they were rude and claiming that you alredy got one exception refund we are not giving any refund again and canceled my groupon account. It has low shipping services and too worst customer services

I bought an Episonic facial brush from them. Shouldn't even mention that the delivery took forever. But that's not the worst. I received a USED one instead of NEW. Can you imagine buying a pair of USED panties? That's what my reaction was. The item is moreover unreturnable. But if they refuse, I will just lawsuit them.

While the heading could apply to sooo many things, it applies to just one: the Ideeli withdrawal. Mr. Hurly has a good thing. How about trying again. NOTHING compares to Ideeli; gone but unable to forget it. So missed

Ordered a product on Black Friday that I assumed was coming. When going through the purchase process I received an edit stating to update my credit card information to place the order as my expiration date had passed on the current card listed. Beware due to the wording I expected my order to be placed once the credit card information was updated. I did not want to end up with a duplicate so I attempted a call to the Company and was told the wait to speak with an operator was 1 1/4 hours. I should have known. The order was not placed and I got the "We are sorry lingo from the company." when I emailed them. They will not make it right. I will never order from them again and plan to follow up with the BBB and whomever I need to as it is apparent to me they need some customer service work.

Awful customer service! I purchased an item which ended up being defective so I shipped it back using the return label provided from Groupon. I shipped the item on May 7th however the item was not received to the warehouse until May 23 which is in the same state! After realizing the status of the return had been changed to closed yet I hadn't received by refund, I called customer service only to be told I needed to provide another 21 days for them to facilitate the refund. I will NEVER order from Groupon again. Not worth the hassle.

Groupon ads do not actually list what you are getting, even in the fine print. The object is to get your money then trade off with another product they get a better return on. - No refunds. Miss Leading advertising - DO NOT BUY GROUPON

I ordered 2 laptops over 3 weeks ago. I wasn't provided tracking information until the weekend before 1 of the laptops arrived. Yep, I only received 1 of the laptops. I am still waiting on the other. There is no tracking information for the second laptop yet I've been told it's en route. A customer service rep told me 2 days ago that my second laptop would be here today. That didn't happen. My calls and emails to customer service have not resolved anything. While they aren't rude, they don't go out of their way to make things right either. This has been an expensive lesson to learn. I figured I would post a "Buyer Beware" on as many sites as I could before moving on to reporting them to the BBB and the Attorney General.