Groupon

I received a gift from a relative for Groupon. I could not redeem the gift by the code. I spent 3 days trying to resolve the issue. I was told the person that purchased the gift needed to contact. She had no success either. We asked for a phone number and I was told they don't presently have that. I asked for the CEO's address and they couldn't give me that. I googled the CEO phone number and address. The phone was constantly busy. I tried the chat and they were going to charge me a $1 which was refundable to solve the problem which I did not do. Who pays money to resolve an issue where I can't redeem the gift I was already given. Would not recommend that anything be purchased from Grou0pon.

ANGRY!

I put in an order, then get an email saying they cancelled it because they thought it was fraud. The email said "If you believe this order was incorrectly identified as fraud or you have any questions please reply to this note or email us at *******@ideeli.com." but gave no phone number. I replied to the email, saying it was incorrect and stupid me, I placed another order, even changing the credit card I used. THEN I get ANOTHER email saying my order was identified as fraud, and was cancelled. Ok, so I am glad that they are weary of fraud, but RESPOND TO THE EMAILS I SEND BACK! Horrid customer service! These items I ordered are limited time offers (if you know the site, this is old news) so I'm so disappointed and upset. Needless to say, I will not be spending any more time or money on this site.

The office canceled my appointment 3 times and then Groupon had the nerve to tell me I cannot get a my refund back, I have to get it in Groupon box. These people think I pick my money up from the street. Both of these companies need to be reported to consumer affairs. BE WARNED!

I"m glad I read down the BAAAAD reviews. Now that I know Groupon owns this company, I am cancelling Groupon.

There is no Jason Faria. He's either a robot signer or one of a hundred people in an Indian call center who have a list of answers they apply to random complaints.

WITHOUT PRJUDICE and in my opinion:
I have just been told, we should have followed up on an order sooner and as such, they would not give a refund. I have then noticed the history of this company and I noticed they have defaulted on agreements on numerous occasions and kept the money. I have contacted the supplier and they confirmed they did not get the money that Groupon kept it.
There is a pattern forming where they non-supply and then keep the monies.
I have taken legal advice.

I have ordered a product through groupon called the Magic Decanter which is a red wine airator thing to apparently make red wine taste better.
I ordered it over a month ago now and I still haven't received it. I've contacted the Magic Decanter company and no response. I've emailed Groupon twice and no response, I've phoned numerous times and NO ONE ANSWERS!

Their customer service is APPALLING.

How do i go about getting my money back and reporting these two outrageous, money grabbing companies that need to be shut down?

If anyone can help or has had a similar experience, please let me know.

Had good experiences. Until I had a PROBLEM! I have purchased and returned from this site many times in the past without issue - if item didn't fit etc wasn't the sites problem BUT now that I spent a $150 on an item that didn't arrive as described and with missing parts I have tried to reach customer service to NO AVAIL. I was promised an initial response in 24 hours hours but stated they usually respond in less than 4,,, well over 30 + hours for mine and then there their answer was. Send pics of the defective item ---- ok fair... I did SO 2 DAYS AGO still NO response. I am giving them 24 hours before I dispute charge with credit card... what a waste of my time! I shop a lot of sample sites and I have had NO or little issue with their customer service on bad or defective items or returns. First and as far as I'm willing shop LAST bad experience I want with this site!

Biggest "bait and switch" I have seen in a long time. I googled a nearby light show I wanted to take my 84 year old, in a wheelchair, mom to. Groupon showed you could buy a groupon discount for it. I bought it and less than five minutes later tried to book it. The groupon is for a show over 60 miles away. I "chatted" to get a refund and groupon refused. My mom cannot be n a car for a 90 minute drive to go anywhere. DO NOT BUY ANYTHING FROM GROUPON!

While I am usually thrilled with my groupon purchases, this one is really disappointing! :( The Groupon advertises: 4-person dinner or lunch experience package: four dosa, four glasses of house wine, four desserts - Bawarchi Dosa.
Each diner receives the following: * One dosa (up to $9.99 value) * One glass of house wine (up to $5.99 value) * One dessert (up to $4.99 value)
When we got there the manager told us that there are no desserts on the menu that are $4.99 and that we have to pay the difference if we want to order any dessert. He also said we need to pay tax on all the items we order and that for 4 people the tax would not be less than $20.
I did not use the groupon and tried reaching out to groupon to resolve the issue. Their response was, they cannot do anything about it and I need to contact the merchant to resolve the issue.

Absolute nightmare! I joined as a friend sent me an invite and I wanted a wet carpet cleaner which they had on offer. It's a very longwinded process, where once I waited for the allotted time slot to buy the voucher, the codes then wouldn't work on the shop website, it said invalid, then it came up with error messages, then it said your product will be shipped in next 2 weeks, so I didn't know where I stood. Then I had to ring the shop once and Groupon twice - I ended up canceling the order and canceling my registration. I think you should be able to buy with groupon- i. E -they deal with the shop, instead of you collecting voucher, then having to go onto a shop site- as Groupon and the shop were blaming each other and I was getting nowhere.

Groupon is a scam. They sell vouchers, the businesses don't honour the vouchers then when you email Groupon they don't respond.

I bought a voucher for Woolton Picture House but when I tried to use it the cinema wouldn't honour the voucher. There is no small print with restrictions on the voucher. It clearly states the voucher can be used 7 days a week. It clearly states 'just choose a film, a friend and a date to go'. When I tried to see Harry Potter I was told I couldn't use the voucher to see that particular film.

I bought a voucher for a haircut. When I called to schedule the appointment, I was told that the business has asked Groupon to stop selling vouchers and that they had closed the business due to covid. I chatted with groupin and was told my money would not be refunded but i would be issued groupon bucks. This would be ok in other scenarios but not this one as groupon clearly was selling unauthorized vouchers and the business is closed for good due to a worldwide pandemic. Totally unfair

They sent me a email that had local deals list, one being half off at Donatos. On the screen that is show they list the name of the company, the discount and big green buy button. I thought great and bought it and thought great until they sent the voucher. It turns out the voucher was only good at one location 80miles away, and they call this local. This was the first time I had used and did not relize there is a bunch of fine print that you have scroll down below the green buy button. I sent a notice to cancell the deal right away (within a half hour) and they said that I missed the window to get refund. Their web page stated you had one day to cancell, but all they would do is give me groupon bucks, no cash back. I will never use them again.

I always had the best experience with groupon. I purchased the 2 groupons and wasn't able to use them before their expiration and neither was able to extend them. I contacted the customer support and was refunded the balance right away. It says a lot about customer support. Kelvin was very kind and professional and helped me get refund in no time. As a customer we want the best and groupon is the best

I moved to a new town and got a guopon for a hair cut, suppose to be a 60.00 value for 20.00 trust me it was a 20.00 haircut. More like a good attemp at a good hair cut then the real thing. I won't do it again

At the dawn of this service it was really good - actions, sales, big discounts and perfect service everywhere you buy the coupon for. The more I use it the more I see that staff is not that happy to see and take thhe coupons. Maby this is my personal observance but I do not feel like ordering groupons anymore.

Customer support is atrocious... if you have previous communication... they claim that they can't see it... they make you go over the whole issue again from the beginning... today customer support was from
South Africa... when they offer you Groupon Bucks as refund don't assume that they will apply them to your account?... I had to go back to them numerous times... I anything goes wrong... they throw you under the bus to fight it out with the vendor who probably knows that there will be no consequences either way... they should look to Amazon who has amazing customer service... For customer service I give Amazon 97 out of 100... I give Groupon 3 out of 100. Get off their site as fast as you can and block their promotions in case you get temped!

THE WORST CUSTOMER SERVICE EVER... EVER. VERY UNSYMPATHETIC BUSINESS!

NO RETURNS. Don't go near them. You will lose all your money. NO RETURNS UNLESS FAULTY. My son bought me a 2-tier dish rack. It was absolute rubbish. Flimsy, rust-prone structure. Refunded him and BINNED it. Remember you will NOT get your money if you merely don't like the goods.

Groupon bought out Ideel - formerly Ideeli. Their quality is poor and they offer nowhere near the type or quality of vendors that Ideel(i) had. I used to be able to find merchandise from vendors I had never heard of and everything came packaged beautifully, on time, and at a great price for the quality and designer. Some deals on Groupon are good, but they offer the same ones all the time for local activities; however, I had one Groupon that the tour company stated that theu haven't used Groupon in more than a year. I also used 2 Groupons for flower deliveries (ProFlowers) to 2 people and they didn't apply the 2nd Groupon when I purchased them. I ended up losing the credit since I couldn't use out it in the time frame allowed and no one else I knew could use it. Extremely disappointed. The flowers delivered by ProFlowers were beautiful, but still disappointed in that they didn't credit my account for the difference. I do not have a poroof of purchase because

I ordered something on the 30th of August and today is the 19th of September and the item has not been shipped out. All they do is offer a refund. They don't know why it hasn't been shipped and don't know when it will be shipped.

I like group buyng sites in general and I feel that Groupon continues to be the best of the best. Whenever a Groupon business has disappointed me, tried to upsell me, or has not been responsive, Groupon quickly (most of the time under 5 minutes) refunded my money and appologized for the mistake. Most of the deals are great although some businesses are starting to catch on to the model and inflating prices in order to be able to offer a 50% or more discount to buyers. I've had issues with Living Social, Tippr, Kudzu, and other sites and Groupon's service is definitely the best of any of the sites I use.

I have tried call and email you Have nos
No customer support you've been horrible for the past year you are vendors literally don't come to work and one of the companies who did come to work he dammit all my furniture and ask for another $260 which I had to give him just to get out I was scared of him please refund all my monies

I bought two watches on Dec 18th, 2013. I received emails telling me they didn't forget my order and they were processing the order two weeks later. But today is Jan. 27,2014 and I didn't receive the order. So I went to check my order status, and found the status is still in process and so I clicked on the "tracking order", a noticed showed up saying the order doesn't exist because it has been canceled. Nobody emailed me about this canceling and I was forgotten by Groupon.