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Groupon has a rating of 1.6 stars from 5,268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
My complaint is not about charging my card (after all, a card was never used).
My complaint is about MY money that is being held in my Ideeli account that they refuse to refund. I have never complained that they have charged my card. Quite contrary... they say that they attempted to charge my card and the charge as declined. The payment method that I used to make up the difference between MY money that is being held as a "credit" in my account is PayPal... no attempt has been made by Ideeli to access funds from my PayPal account!
I have attempted to use MY money that they will not refund on several occasions. Each time I receive a message that the order has shipped. Each time it does not. Each time I request a refund of MY money that is beingheld in MY Ideeli account. Each time I am denied a refund. If Ideeli cannot fulfill any of the orders that I place, all that they need to do is REFUND MY MONEY, bringing my account to zero. Pretty easy... they REFUSE!
I purchase a Groupon for $124 dollars, however they charged me $188, when I called to complain they argued that in the fine print says that small non-refundable fee was going to be added, I don't know about that because $64 is not a SMALL fee. How about being transparente and add the fee to the total of the bill so we actually know how much we are being charge.
I asked Groupon to give me a credit based on the fact that my father passed and I wasnt able to use my vacation Groupon. After going around and around they extended my groupon by ten days to destination over 4 houtrs away... This company is NOT kind or customer service frienedly and could give $#*! about their customers. From this point on I will NEVER buy another crappy groupon. I hope this happens to you Groupon Customer service and someone treats you just as $#*!ty as you have treated me. Your lousy deals are as shady as you are!
I ordered some jbuds(earphones) it said they were originally 89dollars which is a total lie! They sell them on amazon for 15 dollars and i paid 22dollars on groupon for these horrible earphones! They were broken when i plugged them in!
Im very pissed off and i plan to return them as soon as possible but i have to wait 24hours for them to get back to me! Ugh... i do not recommend this site!
Can't get a refund even though credit card company.only get "Groupon bucks" which are trash that you can use to buy junk from China.f this POS company.they can suck on my Jimmy Johnson
I purchased a Groupon which turned out to be a scam. Impossible to talk with anyone in Customer Service and if you try email all you get is a automated response...never again
I purchased a BLUE ANT T1 blue tooth for about $20 buck incl S/H as a back up.my Motorola died last week so i started using the BLUE ANT T1 this week and its not working correctly. Battery wont hold a charge and its just hanging up while ringing someone.
I have since sent my proof of purchase to bluant and they denied warranty saying groupon is not authorized reseller.
I have also ask GROUPON to either refund and or replace. They stated that due to not having any replacements available that they cannot accommodate me. Now that was earlier this week that i received both responses. GROUPON is now offering the same blue tooth for sale for the exact same price. Stating in the warranty that it comes with 1yr manufactures warranty. THATS A LIE!
Please be aware of what you buy and to check before you buy.
I will on the hand recant this statement providing either company does somethis about this issue.
Thank you
It seem impossible to joint groupon to solve a problem. I want to have an refund, their email doesnt work eighther the phone number. I was asking for a refund through the their website, no answer! Worse custumer service ever!
It's a good thing that Groupon's mobile site had a technical problem on Father's Day or I would have paid $10 more for couple hours on a SUP. Thankfully, Living Socials site was up to the task and I booked it immediately and enjoying the day in the sun. When I return, I will be removing Groupon from my Favorites.
Ordered 2 products and received confirmation the next day by email. The following day get snother email saying my account was disactivated due to suspicious activity on my account. The problem it seems was that I was having packages delivered to my son's address instead of mine. Called them as requested and after answering their questions, was told that my problem was being sent to a higher level. After 1 week and getting more infuriated, I asked them to cancel orders and refund my credit card. After another week still haven't been refunded. My credit card company say that I must wait 15 days after my originsl refund request to refund me. Well, in another 4 days I will be asking for the refund because Groupon seems to be a ripoff company. Customer service (France division) is the worst I have ever dealt with. I wonder why they are still able to sell products to consumers.
Tip for consumers:
Avoid Groupon all together
Ordered a Groupon, you really should not have to wait 24 hours to get your groupon. Card declined first (for $27 that is and NEVER declined), used another card and THEN I have to wait a day. Terrible experience, not even worth my time saving $30.
I ordered a groupon for photo Christmas cards from zazzle. They were ordered on 12/7, when I received the cards, they sent me any other family's photo. When they could not meet the deadline to get me my cards in enough time to send them out for the holiday they refunded me all expenses I had. They then returned the Groupon to an unused status a I was advised to contact Groupon directly for a refund since it would expire shortly after. When I first contacted Groupon they said they could refund to my credit card or Groupon bucks. I asked for the Groupon bucks. They then got back to me again and now said it was nonrefundable. When I explained what happened they basically said they couldn't do anything. I replied again and was told i could get a refund of an expired Groupon. Customer service is terrible. They still don't understand what the issue is. Will never use again and would advise all not to use them. The vender was able to make good on their side but not Groupon.
I've ordered Restaurant, hotel stays, jewelry, lunch boxes, many items and haven't had a problem. If something isn't right I email and they rectify the situation.
Horrible customer service. They pride themselves on this but have consistently failed to deliver. I really do not see this business lasting another 3-5 years.
I always use Groupon to get movie tickets... just double check the fine print... usually only good on weekdays and not the weekends but still a great value!
Great group deals site. Have made several purchases over past 4-5 years; all hassle-free (unlike at least one competitor site). Quick and easy purchasing. Good customer service.
When are you going to stop sending me useless emails and help resolve my issue? Your last email said the vendor would contact me in 3 business days. That has come and gone.
Groupon is awesome! Not like Living Social (sucks!)
I have used Groupon so many times and I've never had any issues. Fast shipping, great products/deals. LOVE IT!
Groupon had a massage with Heavenly Hands in Jupiter... I cannot say enough about the massage. She knew exactly where to rub me. Thrilled. Worth every cent. Thank you!
Every time i call its a hour wait then when i get someone, they just offer a refund not an equal value of what was paid, they dont check merchants they do business with. ALL SCAM u can find things cheaper yourself or any other respectable website. GROUPON does NOT deserve your money
I've purchased lots in the past from ideeli/ideel but recently have not been able to find anything on their site that is returnable - what a ridiculous risk they are asking the customer to take!
Hi Nurit,
Thanks for being in touch via SiteJabber. I am sorry for the confusion regarding our return policy.
Because we keep very little inventory in order to keep our prices as low as possible, many of the items sold on our site are non-returnable. Because we understand the limitation this puts on our members, we try to be very transparent about this fact, noting the return policy on the sales page for every item, as well as when you place an item in your cart. This same information is shown on every order you successfully place, and in the order confirmation e-mail you receive immediately after checkout.
That said, our customer service team is always willing to work with you, especially if this is your first time shopping with us and were not aware of the policy. You can always contact us at support@ideel.com, or log into our live chat, or you can private message me here with your order number and the items you wish to return so I can look into your account personally.
Best,
Jason Faria
Director, Customer Service
Bought Groupon only to expire before use. Usually too far away so do your homework and see if you would really use the coupon or just throw it away as I have. Waste of money.
As a merchant just trying to buy some risk -free advertising (traditional ad space is so expensive nowadays, and there's no guarantee your company will get one call out of it), we tried groupon. They said it would take 6 weeks for our deal to go up, but it took 14 weeks instead. Even though we gave them all the correct information from day one, they still posted our ad with the wrong address, phone number, and a poorly written description of our services. I reviewed everything before they were supposed to post it and did not approve anything, called and emailed the changes, but they posted it wrong anyway. Had to call twice more to get the right changes. Every time I needed something fixed or a question about our merchant account, I would speak to a different person. Everyone in the call center sounded way too young and never knew what was going on with your account. Seemed like it was run by high school students. Actually, high school students probably could do a much better job.
Bottom line, extremely unprofessional, unreliable company with no inner communication whatsoever. Don't give these people your business.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Michael,
Thank you so much for being in touch via Site Jabber. I am sorry to hear about the issues you’ve had, and it seems like there are some miscommunications I can address here.
When you place an order on our site, we do not charge your card. We simply place a hold on the card for the value of the order, to ensure that the funds are available. That hold is temporary, and will drop off within a few days if the order does not ship. Because we do not charge you until the order has shipped, when your first order was cancelled, the hold was released. No money was ever transferred to our bank for that order because we could not fulfill it. While I am sorry that this occurred, due to the consignment nature of our business much of our inventory is sent to us by the manufacturers after the sales event has ended. If for some reason they find that a style or size we sold on our site is not available, or in lower quantity than originally stated, we will take orders on the site that we cannot fulfill. When that happens, we typically send an e-mail as well as issue a credit for the inconvenience. But please note that this credit is given to you by Ideel, and is not connected to the payment of the cancelled order. Your money never left your account, because the order never shipped.
Regarding the new order you placed, as mentioned, we authorize your card at checkout. Then, when it’s time to ship your order, if the hold has already dropped off, we’ll need to place a new hold on your card. When we went to do so, it sounds like PayPal refused the second authorization. This caused your order to go into a freeze status, and we sent you an e-mail letting you know the payment needed to be updated within 48 hours or the order would be cancelled. That e-mail message does begin by saying “We appreciate your business and hope to ship your order as soon as possible.” However, it then immediately alerts you to the issue: “Unfortunately, we are unable to process your payment with the information currently on file.” I am sorry for the confusion.
If you’d like to reply by private message with your e-mail address or an order number, I’d be happy to look into your order history and customer service interaction and help in any way that I can to help you get the items you ordered or explain in more detail what caused your orders to be cancelled.
Best,
Jason Faria
Director, Customer Service