- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Groupon has a rating of 1.6 stars from 5,268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
I find some wonderful deals for some of my favorite places here... the only thing is that lately, LivingSocial seems to have more things I'm interested in.
Seems like an interesting concept but I emailed them about 2 weeks ago to get some information about the services and still haven't received a response.
Not all is bad with Groupon, just make sure you read everything, they are good but when they turn over the purchase to their online vendors, it can be buyer beware.
Excellent items at discounted prices. And the event that you're not happy with the service or what your receipt Groupon is amazing their customer support beat my expectations
I always use Groupon to get movie tickets... just double check the fine print... usually only good on weekdays and not the weekends but still a great value!
Call centers are mostly from India deciding on a situation they don't understand when I complain at the wrong boarding location of the boat tour. In Chicago.
Tip for consumers:
Tickets not immediately available
Products used:
None.. boat tour tickets.
You've got to swim through hundreds of offers! Then insulted by those "silver" "gold" and "platinum" offers that you cannot bypass! There are bothersome!
Very disappointed about the service I thought it would be good to use.I think staff need more training on customer service.They serve so may customers so they are not looking after people properly
Looked like a great deal - ordered (24) solar lites - Arrived on time and each lite after being charged worked great.
Packaged well - no problems at all.
Love this site, has so many deals its fabulous... dining out, custom wallets, fun adventures, I even have my kids scouring for fun things to do on a budget!
I have used groupon 3 times. Only one of the three purchases went through with no hitch. It seems that the vendors don't realize what they are getting into and do not want to provide the services.
They have no place to write a review on items they sell or sold...
There prices are really high I don't see the deal before you buy check google and you'll find you're getting roped off
Tip for consumers:
Check around before you buy
Bought a handbag supposedly reduced from £110 pounds to £ 22. I would not have given five pounds for it. Poor quality tat, first and last time il use this site. Absolute rubbish
I almost buy all my presents at Groupon and spoil myself. Last thing I got was a massage for 10% of the normal price, love it!
Also the deals on restaurants are amazing, many times 50% off!
Groupon had a massage with Heavenly Hands in Jupiter... I cannot say enough about the massage. She knew exactly where to rub me. Thrilled. Worth every cent. Thank you!
New Year's Thank you and Kudos to Groupon, for excellent performance, bringing financial growth and smooth sailing success for my business in 2017! I am confident and grateful as a merchant, that Groupon will continue to deliver excellence toward increased revenue and smooth sailing for my business in these 5 ways: 1) Increase of Clientele 2) Positive Reviews 3) Easy Scheduling 4) free Bookkeeping~ track sales, dates, names, maps high volume charts; and 5) COST: Groupon costs zero. Direct deposit goes right into my checking account for my portion earned, with a 94% return rate with very happy new steady clients, paying full price upon their return, Heres to a Prosperous 2018! Job well done, Groupon. Amazing Results:)
Mf Wellness Industry Business Owner
I don't know about anybody else but I lose interest in buying anything from them after scrolling thousands of items. Groupon was 1000% better when they only offered you 100 items or less
Do not buy from. One of the worst companys ever. I placed an order over a month ago and still don't know what is going on with it. I sent 2 emails to customer service with no response. HORRIBLE!
LOOK AT PRICING OF TICKETS BEFORE PURCHASE. BOUGHT 2 TICKETS TO RAYS GAME AND INVOICED FOR 50.50 WHILE GROUPON CHARGED ME 68.50! HUGE RIP OFF... A LITTLE KISS WOULD HAVE BEEN NICE TO GO WITH THE SCREW
Bought a backpack from groupon on 6Dec2015. Goods delivered on 17Dec was totally different from what they delivered. Complaint was not responded until 2Jan2016 after several chasers. Advice provided is for me to delivered the goods to Ubi and get a proof of return before I can get a refund. Groupon was not able to provide operating hour nor the contact number. I managed to find out the number but no one received the phone. I am not sure how I will get to return the goods not knowing whether there will ever be someone there to get it from me. Better not to order anything from them. Such a lousy service.
Terrible experience. Bought a voucher and they won't even let you redeem it. So they basically stole my money without providing any services. No ethics.
Great group deals site. Have made several purchases over past 4-5 years; all hassle-free (unlike at least one competitor site). Quick and easy purchasing. Good customer service.
Shopping for Groupon Goods.
1. Upon completing a purchase, every time I get a message "sorry, something went wrong". It's very confusing as the order actually went through, the status is "processing" and it gets shipped after a while.
2. There is no link to edit or cancel order while in process. Then it gets approved at 1 am and they give 2 hours to edit/cancel. Really?
3. Discount code didn't work with no error message and no discount applied.
4. Order details fail to include product specifics from drop down menus. No wonder they sent me wrong size.
5. Fine print says "free returns" but when clicking on "return" I get a message that it's not eligible for returns.
6. Customer service contacts are excruciatingly hard to find on the site.
7. The form to describe a problem to customer support allows to send only a Twitter size message. What's the purpose of this feature?
8. Customer support looks like really bad AI (or outsource?) which isn't able to comprehend what you're saying and shoves random messages at you.
Shop elsewhere, I've seen exactly the same deals on LivingSocial. And most deals are not really deals but regular prices.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Pablo,
I'm deeply sorry to hear that you're feeling this way, and would like to touch base with you for further information regarding your voucher order. Rest assured, we're happy to resolve this so you can redeem you voucher. Would you be so kind as to private message me your order number so I can further assist? I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service