Groupon

O ordered a pair of headphones on 12/11/12 and just got them on 1/5/13. They never indicated that it would take that long and there was nothing wrong with the order.

No. The reviews answered by questions. I'm staying away. Thanks everyone foe helping me not get into this nightmare. I've ignored bad reviews before but not anymore. I've learned my lesson.

I ordered out local paper three weeks ago thru Groupon and still haven't received. Customer Service at the paper office can't be reached; so, I don't know who's at fault here.

My e-mail has been given to mannnnnny other selling sites. I have unsubscribed to Groupon and all the spam sales e-mails I am now getting. I get 3 to 4 unwanted "deals " a day from peole who have gotten my address from Groupon. And I unsubscribe to all but I keep getting more. Groupon people... please make these people you give my e-mail to, to unsubscribe me like I asked them to.

I am no longer going to be using Groupon and I encourage others to not use it either. This review would have been written to the company, but like all other things in this company, they are very shifty and don't even provide an address where they can be reached. BUYER BEWARE. Groupon plays very fast & loose with your money. They use false advertising and the old bait and switch. They are good at hiding important information and not giving you a way to find the answers. Even when I left a question for them about my order, they did not answer it. This is the last straw. I had purchased a groupon for a product which was listed at $180.00. When the bill was sent to me it was for over $250.00, but they would not tell me why the change. (And that didn't even include shipping.) There was nothing on the offer that made any mention of a difference in pricing. Since it was 2 hours after I purchased the item, I am now stuck with it. I would not have purchased this item at the higher price because it was not that much of a bargain. I have had similar experiences in the past so I thought I was being extra careful. NO MORE. Please remove me from your list. If not, I will mark your emails as SPAM.

I just got off the phone with a sales rep by name of Jessica regarding a return. I had tried within a 3 month period to return items for store credit. I was out of the country and was unable to do so earlier. Upon making a recent move and coming across the unused items, one of which was a wrong item and not what I ordered, I thought I would try again. I did this as respectfully as possible and still got a very rude and disrespectful tone in return. Here is an except from my live chat.
"Jessica: However, if you insist on returning them, I will see if we're able to fully refund you - there would be no need to return - and we would close your account as it appears you are not happy with our return policy. "
Me: It's unfortunate given the situation and my long time patronage of ideeli
Me: i'm surprised you're offering to close my account. The issue at hand is returning items and i've been polite in my request
Me: offering to close my account when i have not suggested that says you don't appreciate my business Jessica
Jessica: Yes, but you are not willing to comply with our policies
The rep offered to take my items but they would close my account. I was completely surprised since I had not asked for my account to be closed. I'm happy to share the whole transcript. But I was completely shocked by the tone of the rep in question especially after being a customer for almost 5 years now. I have ignored their cancelled orders, cancelled account and mistakes in orders. Merchandise is usually as shown but customer service is a hit and miss.

I had a great experience with this site. I was reticent at first to order anything because I had never heard of it before- I kept seeing the banner ads on Facebook and decided to give it a try. I looked at a lot of consumer review sites before ordering just to make sure it wasn't a scam because I am old and afraid of technology. There were some mixed reviews but they were generally favorable so I decided to try it and see what was the what.

I originally went on looking for a cute dress but ended up getting a really gorgeous turquoise and gold necklace. It was very easy to order, the sites rules and regulations were clearly outlined and the ship dates were clearly listed on the receipt. I was bummed a bit that I had to wait but getting a $200 necklace for $30 was worth it! I even got it a bit sooner than anticiapted! I love the necklave and get compliments on it whenever I wear it. I will definitely use ideeli again for future purchases. :)

We purchased 2 engagement rings based on the return policy because I feel in love with both rings. The $1,300 ring was a so cloudy-I took it to a jeweler who was infuriated and stated I should contact Consumer Affairs-which I did. We returned the rings, and wrote a review-Groupon denied (2) professionally civil reviews off their site... I called and spoke with several people who stated, "there was notheing they could do about my review. Really? What company has the right to deny a review? So Sad! I was a true dedicated shopper-DO NO PURCHASE THEIR DIAMOND RINGS! :(

Bougt a $219 Groupon for a limo service and followed instrucitons to submit limo reservation request. No response from limo company for 11 days (despite 2 emails & 3 voicemails). Finally contacted Groupon & heard from limo co. That day. They told me they had been booked up for the following month (the month I needed a limo) for a very long time. The Groupon was useless to me, given the fact that they were booked up. I complained to Groupon - - they should have disclosed that the co. Was already booked up. They refused to refund my $219. Finished with Groupon! You should be too.

I will NEVER USE GROUPON AGAIN. They are crooks. No refunds back to your Groupon account for any reason if your Groupon expires and customer service does not care one bit for you, just to take your money. NEVER let a Groupon you purchase expire! Yes, you are supposed to be able to PAY MORE money and use that Groupon value toward the original (or hiked up) business price but a LOT more money will be needed and not worth it. Sometimes the businesses go out and you lose out as many customers have complained of. I have seen people post that Groupon stole their money and closed their account for no reason. I know business owners who got totally screwed by Groupon, not getting their rightful money. Groupon is a greedy grubby company and there are plenty of competitors out there who won't look for every opportunity to steal all the nickels, dimes and dollars theuy can without providing anything to you in return.

Just for my own curiosity, I was taking a free MOOC at coursera.org about complex analysis, you know like about the Mandelbrot set and Cauchy-Riemann equations. But not being super smart, I needed help! I found a grad student nearby who charged $50/hour so I hired him for some help. But then I found KJS Tutoring which had an active Groupon going on. I joined Groupon, got their promotional discount for first-time Groupon users, then bought the KJS Tutoring Groupon, and voila! I have a two hours of very affordable (almost free) tutoring in a difficult math subject via Skype from KJS Tutoring!
Love that Groupon.

Groupon sent three product orders to the wrong address clear across the state from me. It was the address of a friend that I had once sent a gift Groupon to. I contacted CS and after four email exchanges they could not even understand the problem. They ended with there was nothing they could do since the products had already been delivered. They made no effort to acknowledge their mistake or to help get
The items forwarded to me. IM THROUGH WITH GROUPON AND THEIR OFF-SHORE CS FOREVER.

@GrouponMerchant I received a 2 day cruise as a gift in 2012. When I called the cruise line they would not honor it and advised me to contact Groupon. When I called I was informed that they would need to speak to the person who purchased the gift. I have not spoken to her in years and do not know where she lives. It states on the voucher that I could get a credit no matter what the. "period". For some reason they said i need to have her recorded to access her account. I do not understand why they would need to do that when it was a gift to me. All I wanted was a new cruise voucher so I can use my gift. Not to mention that the so called supervisor was rude to me.

I have filed a complaint with the BBB. I have purchased several groupons in the past but now I will close my account.

I was searching for tickets to go to Orlando horror nights. I googled "Orlando, fl Halloween Horror nights discount". A link to groupon came out and promoted me to pick a date and pay. We did just that and after we bought the tickets, in very small print, it stated it was for Hollywood California not Orlando. Being that we don't even live in California and hadn't used the tickets at that point, we tried asking if we can get a refund. We were even willing to trade the tickets to the Orlando ones who were also being sold on their app. They were a bit more expensive but we were willing to pay the extra and still buy them from Groupon. After three days of communicating with anybody we could, finally hear from the manager saying they can't refund us bc I'm very tiny print it states "no refunds". Considering that they took us to the wrong site when we looked for Orlando discounts and considering the fact we don't live in California, I feel Groupon could have helped us and should have helped us if they wanted to. It's also important to state that two different customer service representative told me straight out that that mistake has happened multiply times. These customer service representatives also stated that they were confident the manager would be willing to help us. They still did not refund our money. They apparently can't survive without my $300 they tricked us into giving them. I will never ever use Groupon again.

Charged for a product which was never provided, no support or help, utter scam. Product was declared "already redeemed" despite this not being the case.

HORRIBLE! I have a five and three year old that have been more excited than ever to go see the circus for the first time... it tells me i have to wait the day before, before i can print the vouchers well its the day of and i will be leaving right from work where i have no access to a printer, to grab my little ones and head to the show, but still cant print no tickets! So after waiting 48 MINUTES to talk to someone they tell me its technical errors and if we miss the show they will refund me... so what am i suppose to tell my kids... that Groupons a POS and now we cant go... cause they would totally understand that right.
SUCH A RIP OFF! DO NOT USE GROUPON, they only get your hopes up for nothing.

I booked a coupon for Iceland trip with Gate l travel. There are two different trips one for groupon or Gate one regular.-- the groupon trip did not include morning tour, or airport transfers. When these were included with the groupon price it was $80 more than going direct with Gate l. I have been on the phone 5 times to get this matter straightened out. DO NOT TRUST GROUP ON TO BE CHEAPER THEY ARE NOT!

I purchased a Groupon to a local restaurant which expired before I got a chance to use it. I asked Groupon to refund the money a few days prior to the expiration date since I was not able to get a reservation on the dates that my husband was not traveling for work. I was told my Groupon that if I made the reservation prior to the expiration date, that the Groupon would be honored even if the reservation was made for a date after the expiration date. I made the reservation and I was told by the restaurant that they had never heard of such a thing and that it would not be honored. There were many emails back and forth to Groupon, which made me even more frustrated because I had to keep explaining the same thing over and over again, eventhough the communications were with the same person.

I feel as though they do not care about customers and will say anything not to give money back. This has been the most frustating situation I've ever had to deal with.

Someone bought us a groupon gift for latin cabana restaurant in Lic queens. I called the restaurant around 12.05 pm friday to announce we were coming for dinner and will be using a Groupon. The gentlmean said ok just get there by 9pm.
We arrive by 8.4pm and mention to the male waiter we weRe there for dinner and will be using a groupon. He said groupon can only be used Mon to Thursday only. I said it does not mention that on groupon. In addition I spoke to someone earlier I will be using a groupon. Only then he allowed us to use groupon.

I wouldnt recommend this site for the simple fact that when you purchase an item, the order will be processed, you will see the money come out of your account, yet they may not ship your item in a timely manner and they will suddenly charge your account (possibly TWICE) when the item ships. In my case, I purchased an item in March, it is now April 27 and I just now saw that the money was being taken out of my account for this purchase. Fortunately for me I had enough money in my account but I would much rather have the money come out of my account WHEN i make the purchase, and then have my item shipped, rather than have my account billed whenever they choose to ship the item. The deals on this site really arent anything to write home about so this will be my last time doing business with them. Oh well.

They won't do anything for you... if you need to get your money back. Better just leave groupn out of it. Cuz they won't do anything. Just tell your bank they screwed up. Cuz it will take 3 weeks to get your money back... even tho they can take it out of yur account immediately

Horrible, reservations were cancelled due to the virus which is completely understandable. But they are refusing to refund my money! They keep saying they cant. They can only give me groupon credit. BULL$#*!! I WANT MY FULL REFUND BACK!

I have ordered three times from this site. Apparently, that was two too many. My first ordered went fine. I then ordered a sweater and sunglasses from the site, and it has been well over a month. Still the items have not been delivered. The delivery was suppose to be completed by now, but the status simply says that UPS was directed by ideeli.com to hand over the shipment to the US postal service. How can that possibly make sense? Ideeli.com has no way to actually speak to a customer service representative, the live chat support is useless, rude and not helpful, and I've sent an email which has yet to receive a response. I made a third order shortly after the second, and neither order has shipped. I do a lot of on-line shopping and will not use this site again. A customer should have the ability to speak to someone live if necessary. A customer should also be able to get items on-time, as promised, especially since its the customer who is paying to ship the items. The only reason this site got two stars is because the selection and prices are great. However, you purchase items at the risk of getting them whenever they want to ship them, with no recourse whatsoever, or not getting them at all and having to deal with your credit card company. Overall, its a huge disappointment.