GrouponReviews 5,291

Mostly use goods. Wish they would ship a bit faster

I find the stuff doesn't arrive in post. Then after alot of time and hassle they offer to resend it but it still does not come weeks later. So what are the chances of that, twice the same item getting lost in post. I suspect they never sent items, maybe they ran out, I don't know and no longer care. Would not bother. It is alot of hassle to get refund, they have a track parcel that just tells you order on way but its just luck if it comes really. Would not waste time on them again, the discounts are not enough to make up for the hassle if you come into problems

Groupon demands patience from the user. You have to read to on what you are getting. My wife thinks it is great and has found some great deals. I have found some new and exotic restaurants that we would not have experienced. All in all we are satisfied.

These NON compatible Nespresso capsules nearly permanently damaged my Nespresso machine. They are NOT compatible. Furthermore after many emails and phone calls Groupon has yet to reimburse me. I am still waiting to see if my machine will work properly again. If not I will contact a lawyer and sue for capsules and a Nespresso machine.
As for the coffee company Global Coffee Traders, they too have offered little assistance. They said there hands are tied. Well I am not stopping here. This is totally unacceptable!

This place is horrible. Because I've gotten so many great deals on Groupon, and this company is associated, stupid me thought it would be worthy.
Not so much. I ordered 2 handbags - the 1st shipped immediately and it is nice. A Guess purse. The other - oh em Geeeeee! What a hassle! So much time wasted "chatting" with a "customer" "service" representative and then emails from another "CSR" who flat out LIED TO ME ABOUT THE DAY OF SHIPMENT. Called the CRS number - just a voicemail.
Cancelled my order but have not received CONFIRMATION which I asked for in an email.
Wish I had checked up more on this company's atrocious reputation before I ordered.
NEVER AGAIN!

Ideel's wording is very misleading. I purchased items that say "Eligible for free return". You have to read further to see that you either get store credit for your return or your credit minus $8.95 for shipping (not sure if that amount is flat rate or fluctuations according you what you return).

The items look much nicer on the site than they do in person and the quality isn't up to par with what I was expecting.

Make sure you've seen the Brand / Item / Quality of the items in person before ordering from this site cause if you try to return, it will cost you (or they keep your money as store credit).

Won't be using them again when I can pay the same amount on Amazon/Gilt/etc who actually mean it when they say FREE Returns.

I tried to buy a voucher for 2 for 1 and there was an error online so i kept trying before i knew it i hve bought 5 lots of 2 for 1s straight away i emailed to try to rectify before thy were sent i got an email 2 days later saying thy couldn't do anything because it wasnt my account i replied saying of course its my account then another 2 days pass thy tell me its now been sent so is to late wht a crock of $#*! if thy had done something as soon as i notified them thy could hve rectified it thy mucked around till it was to late thr solution gift the excess over $200 worth and i now hve 10 pairs of pants instead of 2 idiots

Two years ago Groupon sent out a special deal for Christmas that gave me free money to spend in the future as bonus for any upcoming deals.
Last year I got a similar deal and sent my answer in good time before expiration date; this time Groupon did not even bother to confirm receiving my Email. First after calling them by telephone to get a confirmation from the office clerk that my Email - probably - was received did not help as the operator told me that all of the tickets with free money were gone and unavailable, but the 45th operator told me that I was number 43 of 900 available deals.No body of the operators that I spoke to could help me further and my personal conclusion is that no Christmas present for 2014 was to be received from Groupon.
Apart from this Groupon does not always have the BEST deal for the buck; quite effortlessly I have received the same or lower price at several deals that were announced online through groupon only by showing the price when eating at restaurant to the waiter.

I've bought a laptop from Groupon but it was a junk I returned in on December and they send me an email saying that you package is well received and we are in the process of refunding. Now, after 4 month I ask for my money and they are saying that my package was empty!
They are lying!

My recliner couches arrived today and I cannot believe how bad the delivery was.

Advert advised that it would be a white glove two man delivery! Well it certainly was not.

One man arrived who could barely speak english in a huge lorry and spent 30 minutes trying to get the lifting mechanism on the back of the lorry to work when it did not a slight lady appeared out the lorry to try and help.

When I asked if this was their 1st delivery of the day they said no it was supposed to be the man's day off! How professional and am I suppose to feel bad now that the company has sent him out alone in a vehicle that does not work on his day off.

Clearly the lifting mechanism was not going to work so he proceeded to drop all recliners from a 1 meter height out the back of the lorry and dragged/rolled them from the drive in to the house! Well the state of the boxes is awful! I then watched as he struggled to get the massive 3 seater out the back, which had massive tears in the packaging before it was taken out the lorry. The lady tried to help carry this in but you could see it was too heavy for her and both barely managed to move it.

They could not get this into my house as the box was too big and they would not take the packaging off to try get it in incase they damaged the 3 seater! We discussed taking it back but it was too heavy for him to lift back into the lorry!

The lady called the delivery company for advise and then came back to say this is not their problem but mine! (Of course it is! Why it would it be their problem that the lifting mechanism is broken and he does not have superman strength to lift it back on manually)

So as you may have guessed I now have a a 3 meter box standing outside my front door. To help matters I am a 5ft1 pregnant lady who cannot do any heavy lifting.

Thanks groupon for my two man professional delivery! Hope it does not rain while I wait for my husband and his friends to finish work to get here to unpack and check the recliners thoroughly! No doubt they will be damaged (judging by the state of the packaging) and will be coming straight back to you.

First, I saw the deal written as "$450 for Acuvue Contact Lenses for One Year Supply". There was a note as "patients must have a prescription at the time of redemption" So I went to an optometrist to get a prescription before the redemption. The optometrist diagnosed me as Astigmatism, which I've never been diagnosed as so in my life. So I requested to refund money I spend to Groupon. Here is the exact quote from Emmanuel D form Groupon Customer Support:

"I'm sorry to hear that this Groupon isn't going to work out for you. Groupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipient. "

Give away? because Groupon makes a great gift? This is not a candy or perishable but $450 worth of highly personalized and expensive product. EVEN WORSE, at the time of redemption, I found out I have to pay the rest of the due from total of $792, which wasn't obvious from the deal page at all. (Actually there is NO mention about the total amount on anywere on the receipt nor fine print.) Considering I was diagnosed astigmatism for the first time and the lenses I purchase was nothing but total waste of money, even worse, the deal comes with hidden due of $342, I felt deceived by Groupon.

After I requested the refund, Groupon's answer was only the one written above. I'm so angry, disappointed by the irresponsible and deceptive company.