Groupon

Groupon in India is making fool of its customers. I had a very bad experience I have bought hotel vouchers and have even made bookings. Even after the booking was accepted by Groupon I have been refused the accommodation. They are cheating the customers. Pls stay away from Groupon at least in India

I don't understand how you they so conveniently say that the booking cannot be confirmed when I have taken care of the entire process for making the reservations. Hotel stay is as per a planned purpose and hence it is not feasible to change the dates. I'm summarising the entire sequence of events and then would like to know where am I at fault and if that's the case why should I suffer because of your and hotel's mismanagement.

1. I checked the hotel availability on Nov 19th for Dec 31st and purchased three vouchers
2. Same day I had sent the vouchers to the hotel so that my booking could be confirmed
3. Same day I received an email for the hotel requesting for the vouchers
4. On Nov 22nd, I shared the vouchers with the hotel
5. On Nov 24th, the hotel responded stating that I have to make a booking on groupon's website
6. Same day I made the bookings on your website and intimated it to the hotel
7. Since there was no response from the hotel, I had sent a reminder on Nov 27th
8. No response from the hotel, I posted a query on groupon's website but no response was received
9. Today I have called up your customer care and have been informed that the booking cannot be confirmed

I'm disappointed and also surprised with the kind of services being rendered by groupon. I have proofs for each of the above events and can share the same with you.

Further, I have checked the hotel's website and there is availability for 31st night and still then I'm being refused for a reservation I had made long time back.

I tried to contact the business and Groupon regarding redeeming my voucher, but their is no answer from the business and NO help from Groupon.

This is the WORST company EVER. They are out to RIP OFF small businesses. If Groupon wonders why their stocks have taken a dive it is most likely because no small business that makes them successful will ever work with them again.
People were coming in and behind my back going to groupon and stating that they did not receive the services OR they received the services and gave some lie as to why they should have a refund, which was in their policy guidelines. For example, "It was no longer accessible?" What? The woman came in did a partial redemption and then sold her car! That is NOT the fault of the business. They called GROUPON and groupon NEVER called me the merchant to verify ANYTHING.
They simply penalized me ECONOMICALLY, for someone elses lies. I was then told that I would BE PAID for everyone. It has been months and I have not been paid! They deliberately LIED to me so that I would not rock the boat. My office gave FREE dental cleanings to so many people the company got screwed by GROUPON.
We have standards to maintain such as sterilization equipment. Your health costs us money we can not go when somethings breaks down or needs repairs and rip that business off!
GROUPON NEEDS TO BE STOPPED THEY ARE ONLY OUT FOR THEMSELVES, LIE TO BUSINESS OWNERS NOT A REPUTABLE COMPANY AT ALL. Look at their position on the stock market. Why has it gone down so much so as compared to other sites? Why as they are robbing the small businesses that make them money!
We decided to take the people who did a partial redemption and then called for a refund to collections. They then threatened to have our license as professionals revoked by lying to regulatory bodies.
It is amazing how this company survives as they are biting the hand that feeds them!
Small Businesses! GROUPON has cost this office more than it was worth.

Well what can I say about Groupon, I am speechless... this rarely happens but I actually am struggling to find the right words about this company, how it continues to exist I will never know. I never thought it was possible for a company to stoop so low, they really couldn't care less. Please, for what it's worth, if you are reading this, avoid Groupon at all costs if you want to avoid pulling your hair out! I had the 2 worst hotel experiences of my life through Groupon before I found out about the scam that they are carrying out. Groupon doesn't actually offer good deals in reality, they hike prices up and discount them, making you pay full price. And if you do get anything a small amount below what you get anywhere else, it's because the product or experience is rubbish, not working anywhere else and wanted by no one else so they reduce it a little for you. Why pay for 150 pounds for stress and rubbish when you could pay an extra 30 and have an experience 100 times better! Groupon ruined 2 of my short breaks away before I knew about them so I vowed to never use them again. My partner bought a couple of products which were rubbish and ended up going in the bin after a few days when she didn't listen to me and if you look for any heavily discounted Groupon product anywhere else online, it's the same price or cheaper elsewhere! So, why am I writing this review if I vowed to never use them? Unfortunately a family friend bought me an experience as a birthday present. It was too late to refund by the time it got to me and I should have just binned it right then. Better to throw away the money spent on the voucher than go through the hassle of using it and cause even more of a headache. But I tried it (for the last time) and the voucher that I printed had the wrong address on it. I called Groupon beforehand to check if I have to book and they said "do what it says on the voucher" which literally says "Read through terms (which has useless information that does not help me) and show up and enjoy". No detailed address, no contact number, nothing else. I called and they repeated several times that everything I need to know is on the voucher. So I drive for an hour to the address they provided which is the incorrect one, couldn't find it and by the time I spent half an hour looking around, the place was likely to be closed. Now I had a look online and there are several different addresses for the place and different opening and closing times. Looks like Groupon are a bunch of cowboys who have clowns as partner to provide their useless products and services. Groupon is a disgrace and the sooner people stop using it to make it go out of business, the better!

SO disappointed! I have been with Ideeli for awhile now, but it's only recently that I've had issues with them. This latest problem is what really made me mad, and I will never shop from them again, no matter how tantalizing their prices are. I placed two orders fairly recently. I had used a $25 credit on my first purchase, but then the order was canceled. I spoke to an Ideeli representative who assured me that I still had a $25 credit in my account, even though it did not show up visually in my account. I MADE CERTAIN that I still had the credit - I asked him how I should place my order, if my credit card would be charged $25 less - basically, I had to make sure that nothing would go wrong, especially since I had seen this site before and all the bad reviews. (I just didn't really believe them, since most of my previous orders had gone smoothly.) But then I placed my order, WHILE IN CORRESPONDENCE with the sales representative, and waited for the charge to show up a couple days later. The sales representative did not reply to my last message, which, AS REQUESTED BY THE SALES REPRESENTATIVE, stated that I had placed the order, and could someone refund me the $25 back? I should have expected then that I was charged the full price of the order. I wrote back to Ideeli, using the same thread in which I had been speaking to the representative on the day of my last order, and they asked for my order number. There is no response from them now. I am so, so irritated - and yes, $25 isn't an insanely large sum, but as a college student... I have to make do with a scrappy student income. And I'm just so frustrated with the customer service, which outright lied to me.

In my entire life I have never left bad reviews. It usually takes a lot to make me mad because I am in customer service as well and typically have a more forgiving nature. That being said, I have never received this type of incompetent customer service in my life than I did with groupon. It started when I ordered an NCAA toolbox for my husband. The shipment arrived promptly but it was the wrong school. I called the last Tuesday and spoke with Chris, per usual the issue would be looked into and be sent to management to try and get it replaced. He noted worse case scenario I get a refund. On Thursday I finally received an email from Chris asking me if I had received his previous email and he was waiting to help me. The last email I received was after we initially spoke confirming he was looking into it. I emailed him back stating this and did not hear from him again until Saturday morning. This is where it gets weird. He emailed me stating he was sorry for the trouble but that my item had not shipped yet and as soon as he had a tracking number he would forward that. I emailed him asking if this meant I was getting my correct order, he emailed me back Sunday stating that he was still waiting to hear back from someone regarding my situation. I replied to him stating that he clearly wasn't paying attention to my issue and that I felt his communication was way off. So I call today to speak to someone else about fixing this simple mistake. I speak to a woman who tells me once again that she has to forward it to upper management. I told her that already should have been done and it's been almost a week since this all first started. I said the longer this takes the less chance there is of me getting my correct order which is what I wanted instead of a refund since I had gotten this as a gift. Getting nowhere with them I decided that since there was only one day left on this deal that I reordered it myself which I told her by me doing that and sending the incorrect one back clearly would have solved my problem faster than by trying to go through customer service cause I've gotten nowhere. I will not be ordering from groupon goods again not because the mistake happened but because of customer service. I was passed around and given the usual I'm sorry but despite telling them how frustrated I was and how I felt no one was dealing with my issue and they still didn't do anything about it shows how much they don't care. It's sad because I really liked them until this ordeal.

Groupon allows companies to oversell available spots so that the groupon is not reedemable than refuses to issue refunds. It is a scam. BUYER BEWARE!

Hi, sorry my Englis writing is not that good but i will try to explain to you what happend.
I order jeans as a christmas present for my husband, I recive them yesterday 12/20 they send me wrong size, I try to call them but you get only answering mashine, and you don't have option to wait on a line? I left 2 massage at@ 6; 30 and 7; 30 and of course nobody did'n call me back, I try this morning too same thing, since I am more comfotable to talk english than write i try to get somebody on a phone. So my other optin was to try to live chat and I got Robert on chat, so i ask him to call me witch he did.He exsplain that chats are priority? And he told me that i need to leave a message to get sombody to call me,? I told him that i left 2, but his answer was that they are close a that time, OK i said but whay u didnt call me this morning, and of course no answer. So on the end it was their mistake to send me wrong size, BUT they can't do anything, just send me return labels and $ 25 gift card. So 3-4 days before chrisymas because their mistake i am without gift and they can't send me overnite new jeans. This was my first and last order with them, this days you have so many diferent sites with big discounts. Very bad exspirience.

I am long-time Ideeli shopper who is about to throw in the towel. This time last year, the monthly red sales were the highlight of my weekend; I looked forward to them during the week and spent a ton of money every time they rolled around. The first few purchases went incredibly smoothly and I was very pleased with the site. The problems started happening about 8 months ago. I purchased a beautiful Calvin Klein suit that was covered in small dirt spots upon receipt; it appeared to have been dropped into mud and not cleaned. I bought another suit at an amazing discount that I was very excited to wear. When I received the suit, it was not anything like what was pictured. I emailed customer service (who always has responded to my inquiries without problem) and was sent a return label and told that I would either be sent the suit I purchased if it was in stock or given a refund. I was disappointed when my money was refunded, but I completely understand some small mishaps (not as many I have now experienced) and limited quantities on sample sale sites. To my chagrin, the exact same suit was then offered on the next red sale after I was told it was no longer in stock.

On top of these, I bought a pair of jeans and received the wrong size, bought two Sue Wong dresses that turned out not to be Sue Wong at all, but the value brand of her line, Studio SW, bought two of the exact same Jessica Simpson dresses and was sent the exact same wrong one with both purchases, and received two dresses with defective zippers.

Though all of these are disappointing, I can expect some disappointment when you can get things like Jessica Simpson dresses for $8-20. But when you add to these disappointments an increasing stock of decreasing clothing quality plus much higher prices, the incentive to shop on Ideeli is diminishing. Ideeli used to have tons of dresses with MSRPs between $130-170 on sale for as cheap as $6. Now, more often than not you see dresses priced between $60-$80 for $25-35 on the red sales and think fast sales. The quality of the clothes on Ideeli is way down, yet the price is up. However, other sites offer better quality clothes at much greater discounts weekly without the need to pay $80 a year.

I really enjoyed shopping on Ideeli and would love to see it return to its former glory. It used to be a wonderful site, but now it just brings along disappointment. Furthermore, if a customer service rep replies to this, instead of just telling me that you are sorry about my disappointment, please do something to fix it because Ideeli used to be my go-to site and I would like it to be again.

Lots of great new experiences with Groupon that we would never have had otherwise. Great going.

Received wrong item. Sent multiple emails. Never a response from anyone ever. Will never use again.

Site looks like a bargain basement junk sale! Ideeli used to be great, what a shame!

Amazing phone app and great sight bargains to be had and offers well recommend A+++++++ site

If you want to save money on your online purchases, this is the place to go!

Purchase all the time, never a problem, especially if there is a return, credit! Very satisfied!

I love Groupon because I am able to acquire goods and services at greatly reduced prices.

In-$#*!ing-credible. Not just terrible service, but DEFECTIVE PRODUCTS.

So, i purchase a bag from ideeli, and it arrives with the purse strap attached backwards. I like the bag overall, but i don't want a defective bag, so i contact them asking if they will send me a new, non-defective bag if i send back the defective one. They tell me that in order for me to get a non-defective replacement bag, i have to buy a new bag with my credit card - they claimed that once I sent them back the defective bag, they would issue me a refund to my card. I'm not too thrilled about putting another $65 on my credit card, but at this point i naively trust that they will do what they say, so i go ahead and buy a second bag. I mail the first defective bag back to them, and after a few days, they issue STORE CREDIT to my card. For a defective bag. I email them about it, and after a mess of emails (completely incompetent customer service that doesn't seem to understand regular english) they inform me that because i initially bought the bag with store credit, they could only give me store credit back. NEVER MIND THAT I ALREADY PAID AN EXTRA $65 ON MY CREDIT CARD TO OBTAIN A REPLACEMENT BAG. I bring their attention to this fact, and they FINALLY agree to issue me a refund, but claim that it is a ~one time special deal~ because i am a ~valuable customer~ NOT BECAUSE THEY MESSED UP THE FIRST TIME. Today, i received the new bag that i purchased with my credit card. IT HAS A DEFECTIVE STRAP ON IT.

1. i haven't gotten the refund that they promised
2. I've emailed them about the SECOND defective bag and they haven't even had the decency to generate an automatic reply acknowledging that they received my email.

Like i said, IN-$#*!ING-CREDIBLE. I am definitely never shopping there again, and am very sad about the hundreds of dollars i've pumped into their scam. AVOID AT ALL COSTS.

Been a customer of Ideeli now Ideel since 2008 and had few issues with returns or quality of merchandise until recently. On Oct 6 I placed a small order less than $30.00 to be billed to my paypal account. I had $50.00 cash available in that account and my bank account and 2 credit cards for backup. On Oct 7 at 2:14 am I got an email that they were unable to process my payment and that I had 48 hours to update my info and if questions contact customer support. At 5:22 am I emailed customer service questioning the problem, and did update with an additional credit card. Monique from customer service responded at 1:13 pm and in less than 48 hours the item that should have been on hold for me is gone. The order still shows as pending on my account and paypal is still holding my cash with my order set to expire Jan 4,2015. I have emailed Ideel 3 more times now because I would like my cash released and a $10.00 credit returned to my account and my emails are ignored. No response in 24 hours as they promote on their website. Recommend this site? - NO, and it's a shame because they do get some great merchandise. But what good is that if you can't even get customer service to do their job when problems arise.

UPDATE: I was contacted by a supervisor in Ideel's customer service department in regards to my order/payment issue. Jessica, who is a supervisor in the customer service department, explained that there were technical issues involving paypal authorizations and she was able to my satisfaction clear the hold on my money. Ideel has just started using paypal as an option for payment so as with any new procedures I should have expected there to be bumps in the road. Unfortunately, I hit the bump. On the positive side, Jessica will bring this issue to the attention of the appropriate department so future purchases for customers hopefully won't have this problem.

I have upgraded my rating to 5 stars, which is what I would have given it had I not been so frustrated in trying to get this resolved. I will continue to shop at this site and have done so even while this issue was ongoing. I have been a customer for so long, always satisfied with the quality and quick shipping of merchandise, ease of return, that I just couldn't believe this was happening to me.

Thank you Jessica for handling this for me and promising to address the issues I experienced with the appropriate departments.

I ordered a few times and after complaing so often about faulty products or bad service I cancelled

Greate deals. I like to wake up and check the daily deals. Some of them are pretty good

On November 28th, I ordered a Lil' Rider FX 3 Wheel Battery Powered Bike, Orange for my nephew for Christmas. The product information said that it ships within 2 business days. When the item did not ship in that time frame, I emailed Groupon to find our what was going on and they responded right away stating that the carrier just had not update the shipping information yet and to check the fine print of the item to find out the delivery time frame. I checked the fine print and advise Groupon that the fine print stated delivery would be received within 7 business days. It was not past this time frame and Groupon simply said oh you will receive it. A couple days later, December 8, I checked the tracking information which showed that there was a shipping exception due to multiple shipping labels on the pacakge making it undeliverable. I emailed Groupon again advising of this information and provided them proof. I received a print response telling me not your worry, that I would receive my order by December 14thave and to email them back if I did not receive the package and they would take care of it from there. December 14th came and went and still no pacakge. I called FedEx to find out what the status was and was informed that the pacakge we returned to sender due to the multiple labels on the pacakge making it undeliverable. I then emailed Groupon again with this information and received no response. I called Groupon 2 days later and was told that they would look into it and someone would email or call me once they investigated. I still have not received any email or phone call and have not received a refund either.

My experience with Groupon occured after an experience with the online course provider that I purchased a voucher from.

I purchased a Groupon deal (which I will NEVER do again btw- so dodgy) for a course with e-careers the other day after reading all of the fine print. The fine print stated that it would cost $15 extra for certificates to be provided, and exam fees were not included. I went to e-careers to find approx exam fee costs and could find nothing. I called the customer service to find out how much extra and was told that that information would be sent through once I was enrolled, but they didn't have the exact costs at that time. I was placated by an English voice, and polished customer service. Dumb of me.

I received my voucher and went in to redeem on their website. I got an email saying I would receive a confirmation email and further enrollment information in 3 days time.

The night of redemption I get an email from ‘Scott S' saying the following: "I understand that you have recently redeemed a course with us. The reason for my email is that we have the foundation exam at $440.00. And we have had a customer who has paid a deposit of $130.00 but is unable to pay the remaining balance, This means we have the 1 foundation exam at just $310.00 instead of $440.00′.

I write back and ask for all additional costs, and he calls me straight away and tells me that there is a further exam fee of $800+' plus a coursebook that MUST be bought through them, and then he tries to get me to pay the $310 right there and then quite pushy, as the deal will run out as soon as we are off the phone! I'm not even enrolled or have yet to see anything related to the course at this stage. I refused and he was quite rude saying ‘this is what you signed up for'. I disagreed and said I needed more time to think as I was unprepared for these significant costs so suddenly. He then told me that I had 6 months to complete the training and pay all extra costs before I got anything from them. Left a sour feeling in my mouth. I am now going through a PayPal dispute to see if I can get my money back as I think that the fine print was misleading and really don't appreciate the "car salesman" to "shakedown" tactics used by e-careers.

The rude little cow from Groupon customer service told me that it was "my own fault so they wouldn't refund me for 'change of mind'" and that next "time I should make sure that I call the vendor and get the answers before I commit to buy." when I told her what the vendor had said to me on the phone, she sid "I doubt that!'" and basically, it is "no longer our problem". Never again!

Looking for an unbeatable deal on massage therapy and thought I found it on Groupon. I mistakenly believed BodyWork Boutique had a location very near my home yet I couldn't verify this until I purchased the $49 Groupon (sneaky, sneaky) and upon doing so, of course discovered I had to make a 40 mile round trip drive to the OTHER location. 40 miles? For a MASSAGE? Not this girl, not when there are therapists galore within a 5 mile radius of my home. Naturally after wasting too much time figuring all this out, Groupon was already in possession of my $49 and was in no hurry to give me a refund. They gaily informed me I have a $49 Groupon Bucks credit to use for another fabulous Groupon deal but this isn't what I wanted. I wanted the $49 credited back to my credit card and made my desire quite clear only no one seemed to be listening. Like I was speaking Greek when I asked for my money back. Having no other choice but to pick up the phone and call them-- e-mails were getting me nowhere-- I had to Google Groupon's customer service phone number as it is impossible to find it on their website. Of course they were closed but did manage to have a live chat with one of their reps. She also was delighted to inform me I had $49 in Groupon Bucks to put toward another amazing Groupon deal. I was beginning to feel I was in the internet Twilight Zone and told her-- AGAIN, IN PLAIN ENGLISH--that I didn't WANT Groupon Bucks, that I'd never use Groupon again! She finally seemed to comprehend and told me in 3-10 business days I'd have a refund to my credit card. This statement always baffles me-- how they get my money in less than 10 minutes but how it takes up to 10 BUSINESS DAYS to get my money back! Very unpleasant, disappointing first experience with this sneaky site, will never use it again and I advise others to beware, beware, beware.