Groupon

I bought the CuisineArt knives from O Magazine's 31 August #. It arrived promptly BUT is obviously a returned item. The box was ripped and poorly "mended" w/ packing tape, the knife block is filthy including dirt inside the knife slots, several knives show evidence of previous use. (Etching, etc.) Adding insult to injury - 3 knives have bent tips. No way to reach them. The deal sounded great but... I wonder if Oprah has had complaints. Anyone else have problems w/ knife set?

I bought tickets through Groupon for the Slipknot concert in Las Vegas on June 17th. The concert was cancelled. Groupon has refused to refund my money, even though that's their promise. I have five different responses: redeem at another location, give them away, and fabulous Groupon Bucks! In over 30 years of going to concerts, I have never had such an awful customer service experience.

I had heard that Tim Allen (TA) was coming to perform comedy in SLC, but I thought he was a little too rough around the edges. About a week before the performance, groupon sent out an add for TA and it contained several customer reviews saying how family friendly his show was and how much they enjoyed it. My wife and I decided to pay the $40.00 each and enjoy the show. TA was about as filthy and vulgar as he could be and dropped f-bombs about every other sentence. When he started in on how much he hated kids, interspersed with f-bombs, we'd had enough and walked out... 10 minutes into his set. I'll do better research next comedian, but I really feel like groupon deliberately set us up and were deceptive in their ad. I've never had reason to question them before, so this was a big disappointment.

I don't review sites because I never have any strong opinions on them good or bad. I stumbled upon ideeli through another site and immediately bought a blow dryer off of there that I had been wanting forever and just happened to be serendipitously available that day for a ridiculously low price on ideeli. I usually read reviews before to scope everything out before money is involved, but in this case I took a risk. Luckily I did because these reviews in no way reflect my experience with ideeli. I started to expect super slow shipping based off the reviews but my blow dryer came in less than a week, as fast or faster than any other site I'd buy from. So if shipping speed is a concern, maybe they have fixed a glitch or two.

I have used Groupon twice to book an excursion. One in Key West and one in Hawaii. The Key West trip was cancelled and the Hawaii one said he doesn't accept Groupons because the take too much from him. He wanted me to cancel it and call back to book directly. Both times I had to fight with Groupon for a refund and neither time would they refund original form of payment. They both were over 300.00. I think this is a terrible way to do business and I will no longer be using them for anything.

Groupon = good idea, slipping in execution.

My girlfriend and I have bought N U M E R O U S Groupons, but have begun to see a clear and disturbing trend of extremely poor customer service from the Groupon merchants. It has gotten so bad that we've spent money on Groupons but now refuse to use them. We'd rather swallow the loss than be subjected to such lousy service.

Walk through the door with a big flashing Groupon printout, and second-class citizenship is sure to follow.

Certainly something Groupon will have to fix, in a hurry, of they're going to start losing customers en mass.

***Groupon just emailed me and refunded the $60 Groupon we refused to use because of poor service***

I. E., Groupon is pulling through on the customer service front, now if only they could either enforce such good service from their merchants, or think of an alternative way for Groupons to be used that doesn't result in "oh?-you're-a-Groupon-customer?-here,-let-me-give-you-crappy-service!"

My wife and I both have accounts. We have been trying to order Groupons for a couple of weeks. We've tried changing passwords. We've sent them messages through their so-called customer support online. No response. They no longer offer phone customer support. I can only conclude that the idiots do not want our business.

My first time ordering success now tbat i had free shipping nothing and its horrible they charge my account twice im sick of these places no phone number just shop im contacting groupon since they market for them

Ok, I'm all about saving money when I can. I also like to go out. I recently moved to Charlotte, NC and I wanted to explore what was close to me that I might be interested in. I had heard of groupon before but had never used it.
You can get access to just about anything on that site. From food to entertainment, like concerts, musicals, movie tickets, tastings of food and drink. Super deals on hotels and getaways, pet care, tanning packages, you name it and more than likely you can find it there.
My favorite thing is not only does it save you about 50% or more, but you can search locally. That's what I did and it's been a huge help by making everything super affordable, that include directions, links to the direct item you want, lots of info and reviews. I've had nothing but great experiences while having fun, saving money, and learning my new city. I'd most definitely recommend to at least check it out. Groupon.com

Do NOT purchase travel/hotel deals with this company. You will not be able to make last-minute changes or cancellations. The best you'll get is 72 hrs and that's ONLY for cancelling. You cannot CHANGE your reservation under any conditions... even though they'll tell you to "contact the merchant directly". Well, the merchant (hotel, etc) can't do anything because it was a 3rd party purchase. Hence, you're out the total amount you paid.

Groupon, you failed at acquiring Ideeli. You took a cutting edge retail company and stripped it of everything that people valued. Unique brands, chic design, simple ideas and outstanding selection. Your merging it into groupon makes me feel more confident shopping at a flea market. If your sales haven't plummeted, they aren't far away from it. You can't take designer fashion and jam it into the same interface selling discount carpet cleaning and carry out meals. I'm disgusted.

They overall have great clothing, but my experience has been soured by the fact that I frequently end up with the wrong items. This has happened 5 or 6 times! I don't think it's any coincidence that the correct item is always out of stock. It's a flash website, so quantities are limited. I'm quite certain that if they oversell an item, they just stuff something else in, banking on the fact that many people won't return it.

Although they have some good deals, I've always had bad customer service experience with ideel.
Once I reached out to them for not receiving an item and they said I should contact the shipping company. I did not shop with them for almost 2 years.
Next time they took almost 12 days to ship my order. I returned one of the items and I was told by their customer service rep it will take 15 days for them to receive my return and then 4-5 business days to process my return!
Am I the only one who finds it ridiculous? Other stores don't charge for shipping and I get my order delivered in 3-4 days. Ideeli charges me almost $10 for shipping and another $10 for return shipping still take 15+5 days to complete the return process and give my money back.
Soo not going back there again.

I don't understand all of these negative reviews. And who buys anything these days without reading the "fine print"? Sometimes when I read the fine print I decide against a deal that at first looked promising. I also thing their customer relations is awesome. Never had a problem when the groupon sponsor was uncooperative. Groupon quickly refunds my money. Fast. I usually buy a few of these per month.

They do have less bargains than they had in the past. And some aren't really bargains. But a sharp eye will do just fine. I love this site, and will use it until I experience a problem that cannot be solved. I've been a customer for several years, and so far, so good.

First of all most of their stuff is crap. Merchants who can't get customers to pay full price trying to drum up business via Groupon. Second, there's the expiration date - in my case it was a class and I couldn't get a match with the seller and he walked on it. Groupon won't give me my money back even though it says they will in the contract. Instead they issue Groupon Bucks which makes you buy additional items you don't need that are usually offered in multiples at a "discount" price that is basically offset by the shipping charge. A cheap company and a cheap operation. Stay away.

Can. Reccomended. Good customer. Service and never I. The five years have I been. Let down. Great company any problems you have are dealt with asap. Always resolved. I absolutely trust them based on my own. Experience.

Anytime I order "goods" from Groupon, the order is either incorrect, missing something, or says it was delivered and never was. Their customer service is minimal at best and they do not provide any reference numbers for discussions. Too many third party vendors and Gropuon doesn't take accountability.

I purchased the ultimate date night from Groupon and when i went to claim my vouchers for the movie tickets and restaurant.com. The promo codes did not work. They said that the codes had been previously used. Contacted groupon and never heard back from them with an answer or a solution. Lost my money due to Groupon expiring. Will never use Groupon again!

DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company

Appalling Customer Service, dishonest suppliers. Firstly I ordered two sets god luggage suppliers got the colours wrong and then Groupon told me I would have to sort it out myself. Then yesterday I received my final purchase from them, I ordered two apple headsets at $19 a set and only received one set so I am $19 out of pocket unless I want to fight with an overseas company. As if.

This company should be shut down, Australian Consumer Affairs should be reading these reviews and conducting a full investigation. Extremely unhappy and have now unsubscribed from their website not a moment too soon, I wish I had of read these reviews before using the site. Thanks very one for writing the reviews.

I paid for two nights accommodations and they are unredeemable because the hotel is filled. Groupon thinks it can satisfy me by offering a refund. That's not enough. They have inconvenienced me, taken my money, and have not provided adequate customer service. I suggest that consumers avoid this company and their site. Remember: you don't always get what you pay for, sometimes far less.

I just read many of these reviews and I wish I would have sooner-poor Jason. What a horrible job you have having to clean up messes caused by a generally incompetent customer service department and/or fulfillment center.
This company needs to reevaluate it's "non-traditional" call center into a traditional call center with people who are trained to handle logistics as well as an upset customer WHEN THEY CALL not hours or days afterwards and to h%#! With weather or "high call volumes" due to the "holidays". You are a business for crying out loud! Hire more people! Ever heard of seasonal workers?! No one leaves voice messages anymore-get with the times and the technology.
I love talking to Amazon's or Zappos's customer service centers and will no longer stray from conducting my business with them. I can get a real person every time without hold if I need to do so and that matters more than 10% off. Take a lesson from them.
There needs to be a no star option here...

I thought I had bought a leather satchel - a great deal, was really looking forwards to receiving my bag. But although I'd put in all my details, and the transaction, made through Paypal (which I never have a problem with) seemed to go through ok, I received no email receipt.

Seemed odd, so I looked at my Groupon account and saw the order was recorded there. Phoned up Groupon - who said they'd had problems with the transaction and immediately cut me off. Checked paypal and no record of the transaction.

Phoned back. This time they asked for a credit card. I said no - I didn't trust them, it was my first experience of using Groupon, please use Paypal. Then it transpired that the bag was only now available in a different size and colour. They asked again for a card and I said no and asked them to cancel my Groupon account. They said they would - but cut me off again. I think this is a company to avoid.