Bought a groupon for canvas people,,, needed the promo code... from where? Not anywhere to be found, of course groupon web site just takes you circles and not a place to send or ask for help.
Just frustration,, going for a refund,,
DO NOT BUY GROUPONS! I bought a groupon for pilates classes using their mobile app, and the next day received two emails -- one for the pilates (stamped 9:51 a.m.) and the second for a car wash (10:05 a.m.) which is nowhere near my home. I tried live chat twice, two phone calls (one hung up on me), one supervisor. They said this often happens when purchasing via the app, but would not issue a refund. One hour later, I am very aggravated. So now AMEX will just cancel everything. No groupons ever again.
I ordered a groupon a couple of weeks ago. The business said they would only honor it if I ordered through groupon. I did and they wanted to charge me full price for my pizza. They had my phone number but just made the pizza and sad groupon did not show I paid. I am 74 y/o and had to give them almost all of the money I had. It was a horrible experience and I refused to take the pizza. Why eat when you are crying over it. Never again.
Groupon is a joke. So not even worth 1 star. I bought $500 tickets to seaworld and they expire July 11 2023 and park wouldn't leather in and said they were expired. Kids are upset. Groupon only has live chat. O ly saying sorry and will respond in seven days? Kids upset. My sister passed away this time last year and I couldn't go and gave them to family who could use. I'm so pissed
My account got hacked and multiple groupons were purchased. Even though they were listed as pending, I could not cancel them. No phone number and the "live chat" simple escalates your problem and leaves you waiting. After starting a 3rd chat I was finally informed that I would be emailed with a resolution after waiting over an hour. Meanwhile, all of these Groupons are still pending, potentially costing me thousands of dollars. I did disable my payment account, but no one will confirm if that will work as the groupons already went through.
I've had nothing but excellent experiences with Groupon. On the one occasion I felt I needed to contact Groupon, they replied and solved my issue within 48 hours. I've purchased at least 30 groupons in the last 4 months, and never regreted it once. Great deals, great customer service, and the only "deal" site I've used so far that has a guarantee!
I returned 5 dresses in Jan. 2016. It is now March 4 2016 and I have not been credited. I have the tracking number and have confirmed it was delivered in Jan. Plenty of time to give me my credit. I have tried for weeks to get someone to respond to my emails, no response.Don't even try to call you can not get through on any number. I am very disappointed and feel that Ideeli's customer service is in much need for a new manger. Does anyone know what I can do to get my money back. They have the dresses and my money. I feel very cheated M. Allen
This is the worst online shopping portal i have ever seen. I ordered 3 items and that too one month back and its not yet received. However the estimated shipping date in the beginning itself was too far from the date of my purchase. Now they have even crossed their own deadline without even informing me. Also be very careful when you are buying some stuff from Ideeli becoz if you want to refund the item back, they will not return your money rather they will store the same in store credit of Ideeli acct, so now u will suffer again purchase something from them.
TERRIBLE customer service, buyers beware. I ordered and paid for an
IPad Air 32 gb and they sent me a 16 gb and refuses to exchange for the correct product... makes absolute no sense to me. Even if out of stock they have the capability
Of buying the correct model from any retailer out there but they refuse and couldn't even
Give me a reason why. Will never shop at groupon again.
Groupon has refused to deliver a parcel, to just off the qld coast and cancelled my order without contacting me beforehand.
They are the 1st online shopping store that I've heard of that doesn't deliver Australia wide.
My home is easier to access than outback rural Australia, Australia Post carry goods here 5 days a week to our Island post office, yes we have a full functioning post office here. Goods can also be placed on barges and ferries and met at the jetty, couriers also come here with bulk loads.
I ordered goods that were a need for a renovation, not a want, I ordered in good faith that when I entered my full address I was still able to utilize the delivery option, and pay.
The local council already treat people here as 2nd class citizens, now I've found and online store that does the same. Shame on you Groupon.
I would absolutely put negative stars if possible. RIP OFF and their customer service is HORRIBLE! They are so rude and treat you like you're stupid. I accidently purchased something twice and immediately cancelled after a month it was still pending and so I reached out to the customer service chat. They said that I could only get a refund if I cancelled within three days- well that's what I though I had done since what I clicked was the only option on there. Then when I asked why my "credit" (the only thing they could do) was $10 less than what I purchased, they "ended the chat". Such disgusting customer service!
Used to order a ton from ideali, it was my go to and I spent thousands over the years. After several looks at the new Groupon version, I won't spend $1. Bring back ideeli, what in the world are you guys thinking at groupon? Do you like making money?! Then bring it back.
They no longer have a phone number for customer service, when you call it directs you to the website. There is no one to email either. Basically if you have trouble with a purchase (which now is almost inevitable) you are screwed. You won't get a refund and now they have your $.
I have been using Groupon for years and I will never use them again. They are now scamming their loyal customers... very sad.
What ever happen? Was sales that bad or it was just createred to get customers for Groupon. Believe that website have nothing to offer to dress lovers. Miss the web site very dearly and wish you bring it back come back
I ordered the Pet water Fountain and it arrived today with over half the parts missing. No Motor, main housing strainer, or stator, so it was useless. I called to get the missing parts or a replacement, but they couldn't give me either. All they could do is e-mail a return shipment label and told me to ship it back. Very disappointing Company to do business with. Hope I get my money back
Groupon seems to have great deals but that's if you're lucky. If you're unlucky and get a crappy deal, don't go asking for a refund because you won't get it. Once your money goes to Groupon they will not give it back or even compensate you with Groupon bucks to get something else. I wasted $100 for a deal that I have yet to be able to redeem. I told the customer service about it and they told me there was nothing they could do to help and told me to give them away as gifts.
All and all, Groupon has poor customer service and not so great deals. I rather try my luck with Living Social in the futute.
From a business point of view groupon is actually the best form of promotion. Its quick and easy. And even though they take 50% of the sale price it still works out great- as we also offered a 10% discount on any futher purchases and if customers are happy with the products(which they obviously were) they will spend- and that little bit lost on the offer is worth it. As I class it a very cheap form of advertising and promoting. We will deffinately be using groupon again in the next few weeks and for as long as we possibly can, as its kept us fully booked and has also helped to reduce our prices even more which in turn helps the customer! Groupon customer service could do with being a little better. But apart from that its great!
Andy
www.photography2cherish.co.uk
I got 2 Groupon virtual gift cards for my birthday and they won't register on Groupon even though I received the gidt cards via email from Groupon and they are basically like oh well. They are a scam and my friend who sent this to me is out $50
My parents had a groupon for a restaurant that was shut down when they went to use it. Groupon would not do anything
I bought a gift of show tickets and got tickets for the wrong date. The tickets I have are for a month away and the ones I wanted are for two months away and Groupon won't do anything.
You can't speak to them on the phone, only email or chat and they just ignore the emails
Although they have acknowledged receipt of all returned items... they have refused to refund my money. They want to give me a credit instead. I DO NOT wish to continue doing business with a company that is trying to hold me to ransom! That is how dishonest companies behave!
Overview
Groupon has a rating of 1.6 stars from 5,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Rekha,
Thanks for giving us your feedback here on SiteJabber. I'm sorry to hear about the trouble you're having with our site. The reason the expected shipping window is sometimes long after the order is placed is because we don't keep much inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. This can result in a longer wait time than you may be accustomed to, but it also ensures a high degree of quality control, guaranteed authenticity, and our great prices.
From time to times items may arrive beyond the expected shipping window the manufacturer has set for us to expect them. There can be many reason for this issue but typically if it is an excessive amount of time, we will notify you via email. If that wasn't done, I do apologize and will make sure to pass this information along since you should have been notified.
In regards to our return policy, the eligibility for items to be returned is listed on the item order page. If the item is returnable you must do so within 21 days of the item shipping and we can either give you store credit or refund it back to your credit card, as long as a credit/debit card (or PayPal) was used to place the order. Any exception to our return policy might result in a store credit only return. When creating a return in your account, you are given the option to select refund to store credit, which is the default, or a refund back to form of payment minus $8.95 return shipping. Our full return policy can be found here: https://support.ideel.com/app/answers/detail/a_id/72
If you can provide me with order information, I'll be happy to check into your issues and find out when the items are expect to ship. I can also look into why you were given store credit instead of a refund back to form of payment and find out if there's any way the store credit can be reversed to your credit card. Please send me a message with this information so that I may assist you further. I look forward to helping resolve this. Thanks for being a part of Ideel.
Best,
Jason Faria
Director, Customer Service