Groupon

For some reason my purchases don't go through all the time. It's strange. I contacted customer services, and they issued a $20 credit to my account for my trouble. Nice response, Groupon.
I'd do this again for small purchases.
I have had a really bad experience with LivingSocial (scammed out of nearly $200 by a fraudulent retailer- they have been no help and rude)- which might cloud my judgment in thinking Groupon is fantastic. But I really do think they handled an error in a professional way.
Good job, Groupon, hence my rating of "okay."

I purchased an item multiple times as a photographer. When I went to the website to order my prints, there were additional fee's on top of what I just spent in order to process my request. It wasn't anything other than what I thought I paid for. I contacted support explained they refunded one item but not the others. I reached out to them again and asked why. I was told that they never refunded an item for groupon bucks as they will not refund your CC which is fine. Basically called me a liar and refused to help. I for warn you, buy with caution as you never know what you are getting.

If you have booked a hotel or a vacation with these people it does not matter if the hotels shut down, the towns shut down or even if CDC recommends you do not go there! You are out your money because Groupon has no heart and aims to keep you money if you go or not. There sticking to there NON refundable policy? Well they can stick that where the sun don't shine! Keep up your good business dealings! We will be spreading business plans with others, many others.

Groupon does offer cheap deals -- definitely get your money's worth. Just be careful from falling into the impulsive buying mode when you see how much is being discounted by the merchant. However, be forewarned that if you have a problem with the merchant, Groupon will not give you a refund. They will give you credit at most, but only after giving you a difficult time over it and trying to force you to come to an agreement with the merchant.

The estimated delivery date was way off. I was expecting a package to come in two weeks, rather than one week. This would seem like a good thing, except I didn't keep my eye out for it, and my package was left at the post office for about a week and a half. Additionally, the website promises UPS shipping, which is not true. UPS ships it to the post office. In my case they shipped it to a post office about an hour away. (very inconvenient.) I contacted the post office, and they did not even have my package! When I contacted customer service, they just said "sorry", and told me some BS about how they tried to use the postal service to deliver the packages so that it is delivered by "the men and women who know you and deliver your mail everyday". Hello! I live in New York, no one, let alone the mail man give a crap about who I am and what mail I get. Ridiculous. Very disappointing. Unprofessional, and customer service was unhelpful.

Worst customer service I've ever received. I accidentally bought to hotel reservations for the same night, cause the first time I waited a few hours and never got a confirmation so I tried buying it a second time. Then both of them came through and they wouldn't refund me for one of them, so that's $250 down the drain. SUCH A SCAM. Not only that but they have no call support, so I had to live chat with someone, who pretty much told me "too bad."