I recently bought several Groupons for meal delivery subscription services. They've each been impossible to use, and I've followed the instructions to the letter. In every instance, something has gone wrong and I haven't been able to use the voucher.
So far, I've eventually able to get it resolved but it's taken a lot of time and I'm
Not done sorting it out. At first I was able to communicate with a Groupon representative via e-mail, but they got rid of it. Now you have to communicate via a form which is virtually impossible.
Not worth it and there are better ways of getting discounts. I won't buy Groupons again.
BEWARE! I've purchased a number of items from Ideeli, some were fine and others looked cheap. I'm livid because: a couple of weeks ago, after I'd placed an order, Ideeli charged my debit card TWICE. I then spoke to them via their online chat, and they told me they never charged me twice! I was livid. I called Bank of America and had them take off the second charge. However, that second charge had put my acct. Into overdrawn status! Also, one isn't allowed to call Ideeli customer service. I was told a number of times by online chat, that customer service would call me. Two out of three times they never called! There is much more to this story, but I'm exhausted even thinking about it, let alone having to write about it. I'd already had to contact their chat numerous times about some other problems with the order mentioned above, and I'd had enough with their companies horrible policies.
Does anyone even work at this place? Every time I try to call I'm informed the wait time will be 15 minutes, 30 minutes or even longer.
Placed an order for a family member for a gift for her son and it hasn't even shipped. It's been almost 3 weeks and was supposed to be guaranteed by Christmas.
I even got one of those stupid emails about strapping on jetpacks and assuring me it would be here by Christmas. It also said I'd have a tracking number by mid-week. Guess what? No tracking number, still awaiting fulfillment.
At this point unless they overnight it there is NO way it will be here by Christmas.
12/2/15
I still did not receive any response! I have sent 10 emails to customer support for an item which has yet to be delivered I've tried on line "Live Chat", no response. I think my item got lost somewhere and I just need an update.
They are the absolute worst about answering customer service complaints. Dalia...
Bought the makeup system thru groupon for 100.00 roughly. Come to find out from Luminess air after receiving a lousy color match that if you buy it Thru groupon its not warrentied thru the company. They act like they never knew you nor will they help you with any issues. Basically if any thing goes wrong your out 100 bucks. Groupon sale is as is, as well no support numbers email address's nothing. Your screwed. So roll over
I was huge fan of ideeli.com... so muxh so that i constantly recommended to customers shopping at the boutique I worked at because they loved my clothing and accessories which always came from ideeli. There is no longer any selection. Sorry to see great business disappear into the abyss... seems to be the American way these days!
Terrible Customer Service. Chat line with Maria Camila R and she basically lied to me concerning the refund policy. If Voucher expires, normally 1 year the value is only what you pay for it. If merchant refuses to honor (out of business, etc) they will refund initial amount.
She said no if voucher expires you cannot receive a refund but I am looking at my Voucher as she is chatting and it was not what she was typing. These guys give legitimate online sellers a bad reputation. Stay away... stay far away.
The Groupon for San Antonio Express-News is a farce! July 2016 purchased 52-week WED & SUN delivery. In early 2017, they started billing me. After lengthy effort (Groupon was of no help whatsoever), Express-News agreed that I had subscribed for a full year. In April (2016) Express-News started billing me again. In conversation they said they were billing me because they had a price increase. I threatened to report them the Texas AG for 'bait and switch' activity. They relented and agreed that my subscription should run through JUL 2016. This is a Groupon you should pull from your offering. Most of the on-line reviews are terrible. I would never subscribe to the Express-News.
Biggest disappointment in the last 5 years that I can remember.
Tried it for the first time. My groupon was not accepted. I was explained that they issued some wrong groupons. Basically bait and switch tactics. Stay away, bad business.
I've never experienced an issue with this website. In fact, it's one of my favorite flash-sale sites around! They have the best brands and selections available. Sure, you may not get your order for at least two weeks, but that is the only "complaint" I have ever had. When I did experience an issue, I addressed it on both twitter and through email, and received a response in a reasonable amount of time. I always recommend this website to friends! A plus is they offer a $10 credit every once in a while! They aren't perfect, but for the products and prices they offer, you can't beat it!
Hi Ashley,
Thanks so much for sharing your personal experience. We always love getting feedback from our members, and I'm so glad you're enjoying your ideeli experience! If I can ever be of help with anything, please don't hesitate to let me know.
Best,
Jason Faria
Sr. Manager Customer Service
Overview
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thanks for giving us your feedback here on SiteJabber. I'm sorry to hear that your debit card was authorized twice and that caused it to be overdrawn. When you place an order, we issue a temporary authorization hold on your card for the amount of your purchase. This hold is placed to verify that your card has not been reported as lost or stolen, and that the card is valid. The authorization from checkout is typically dropped within 48 hours but it may take between 3 and 5 business days for the bank to drop the pending amount on their end. Once the order is ready to ship, we do authorize the card again and that is the amount we use for the charge. If the authorization is voided on our end, we do have to reauthorize the card in order to be able to ship your order.
I'm very sorry for any delay with customer service in helping resolve your issue and that you weren't called as requested. Since we aren't a typical call center, you can work with agents through email and Live Chat. However if that doesn't work for you, we're happy to have agents reach out over the phone and when you request a phone call the message should be escalated to an agent to contact you. I'd like to check into this and find out why you weren't called, as requested.
I would very much like the chance to help resolve this issue. If you can please send a message with your order information and any incident number that I can look into for this issue, I'd like to find out what happened and help resolve any outstanding issues. I look forward to hearing back from you and ensuring a resolution.
Best,
Jason Faria
Director, Ideel Customer Service