Groupon

After being barraged with emails from this company, from what source I don't know, I finally stopped and read it and saw a good rate for Mackinac Island. I clicked, got in, they decided to wait until I discussed it with husband. So I signed out with out accepting. We decided against it, so that was it. My statement came from the bank and they charged me anyway. After an investigation, the bank refunded me the money, saying they were not an acceptable company to deal with.

Please read my recent complaint about Mezzo's which I sent Aug. 20th and am now just receiving their response.
First they should learn how to spell as they are very illiterate and stating that it is my loss not going back there is downright disgusting for a business to say to a regular customer.
What king of business responds to a legitimate complaint in that manner.
I have patronized this establishment for at least 7 years. VERY DISGUSTING REPLY

Took a family trip to Branson MO. Wanted to book several shows before visting to ensure availability. We wanted shows that younger kids would enjoy. So we got there on a Wednesday and purchased tickets to an amazing illusionist. Fast forward to Saturday evening we had purchased tickets thru groupon for an Acrobatics show. We stop at the box office to retrieve our tickets only to be told that groupon had the show date wrong. So the box office apologized as they should and stated that they had reached out to groupon on several occasion to let them know that they were selling tickets to a show that was not playing on this particular Saturday evening. The box office tried to make it right by allowing us to enter the show that was scheduled for that evening but it was the illusionist show that we had already seen on the Wednesday before. They also offered the next scheduled show for the acrobats as they would honor the tickets from groupon but we were leaving the following morning.

So we reached out to groupon once we returned home to get a refund, to no avail. The theater was more then willing to also work with us they gave us the managers name so groupon could call them to verify the show we purchased tickets for was not playing that night. I am furious at what i thought was a reputable company would not be able to offer a refund. Especially from the sound of it the theater reaching out to them to let them know they are selling tickets to a show that was not playing on the evening that was stated. This is the first review i have ever left, I am just very mad at the whole situation.

Ideeli is VERY hit and miss. Their customer service is NONEXISTANT and they never seem to know what is really going on when you contact them. On a recent order this month, they took money out of my account and I have yet to receive a tracking number. When they first opened they were actually falsely representing items, for example they had a Michael Kors Kind Duvet set they were selling which I ordered and I only received the duvet no shams, which a set normally consist of. They later told me they were always only selling the duvet. Well Ideeli, why would you advertise it as a duvet set? It's things like this that give the site such an element of shadiness. Despite that incident, I continued to shop there and 75% of the time they get it right, but their margin of error is getting larger. I would not recommend this site to my worse enemy and after this last fiasco of my money being taken with no tracking number and no product in hand, i'm finished with them!

I love the discounts the companies offer. I especially like when Groupon offers an additional coupon. I have never had an issue using the groupons. They made the process easy by giving you step by step instructions. Groupon explains any exclusions beforehand.

A very good experince with Groupon... due to a glitch in the system I got charged 3 times for the reservation of a hotel! Groupon customer services did their best to solve the issue! Wonderful customer service!

I've had several issues with Groupon. One of them was when a business who I purchased a Groupon for went out of business... talk about a headache *trying* to get that resolved. The second biggest headache was when a business owner refused to honor a Groupon I purchased because "she would lose money and that Groupon scammed her." Both times the customer service from Groupon was TERRIBLE. Seriously, don't buy if you don't want the headache...

I tried to purchase a deal for $10 and twice they said transaction failed. I did a live chat with their customer support and all she could see was a "General Decline" error and said the bank would NOT let them collect $10 from my card. Well, I was on the phone with my bank while I was on live chat and the bank doesn't even have a "General Decline" for any thing, they would have a reason if it had been declined but THEY never declined it. I guess Groupon doesn't want to admit maybe they made a mistake and give me the deal I was trying to get. For what little bit of money you save with Groupon, it's not worth the headache.

Want to go through hell after purchasing something and getting half of what you expected?
Use Groupon.
Want to spend hour and hours trying to reach customer support after you realized you have been scammed?
Use Groupon.
Want to be disappointed and feeling like a dirty piece of cloth they can clean the floor with after trying to deal with the wrong order they sent you?
Use Groupon.

From a honest guy wanting to help you to avoid a nightmare... please...
Buy somewhere else.
Groupon and their "Deals" fckn SUCKSSS!
Enough said.

I have purchased several Groupons over the last few years. Until now, I have been completely satisfied. I recently went to apply a Groupon I purchased for Carbonite, an online computer backup system. I have had the system for almost a year and it is about to expire. Unfortunately, when I tried to apply the code, the site will not allow it. Carbonite says it is for NEW subscriptions only. This is absolutely not clear on the Groupon, nor did I see it on the purchase offer. Not happy at all..

Groupon customer service has been a. Godsend. When the seller refused to honor the 90 warrenty, Groupon stepped in and refunded my money and dealt with the seller, Freedom Pop, who advertised and verbally assured me coverage in my location. However, there wasn't any coverage, only in surrounding areas 40 miles from home. Even though I purchased the cell from Freedom Pop, they denied the sale, claiming it purchased it through a third party. Groupon stepped in refunded my money and apologized for the problems created. I've never had a company do that for me.

I purchased a voucher that I decided not to use. Groupon refused a refund and I was issued credits. I used the credits to to get a gift for someone. I gifted the voucher and closed my account over the matter. The merchant refused this voucher, and now Groupon is stating "policy" of a deactivated account in order to keep MY MONEY.
I am owed $66.75.
Instead of reasoning, they just kept stating their criminal "policy" when I took the case to BBB.

I will have to give 5 stars for my experience. Although this was my first purchase from Ideeli, I have to say it was a pleasant/normal experience. I was looking to order a MK handbag and wallet as I was also looking at Macys as well. Ideeli was slightly cheaper so I chose to save a few dollars. Prior to my purchase I emailed to asked if the products being sold are 100% authentic being the prices are quite affordable. The next day I received an email assuring me the products are authentic and the prices are low because they have rather small inventory which helps them move product fast and replenish. I ordered my bag and wallet and received them a week later, 2 days a head of shipping. That's my personal experience and I hope it remains that way.

I have to agree with some of the reviews here about how it takes Ideeli a really long time to deliver merchandise. But the last purchase I made, I ordered a beige dress and it was gorgeous. When I received it, it wasn't beige... it was a light grey color. I reviewed my order and saw that I did, indeed, order the beige color dress. The light grey color wasn't awful, it just wasn't what I ordered. By that point I had already removed the tag and I thought it would just a big hassle to return and I needed a dress for an occasion. I think the site has really great deals and some of the things are really nice... but I may use it less frequently.

I purchased an I pad through groupon which came without a plug!
When it emailed them (since this is the only way to contact them) I gave them my mobile number to call, in the e mail, as they requested it. I got the automated e mail response, but then nothing. No call and no further e mail as promised, I therefore emailed them again and again received the 24 hrs e mail response, I only had requested a plug to be sent to me.
After the fourth very frustrating e mail I received an e mail saying they have sent a plug and then promotely received a foreign adapter plug which was of no use whatsoever.
They have still failed to address the issue despite another e mail!

(1) I did not receive the promised confirmation email, (2) I cannot edit the wrong shipping address, (3) my card was charged for the item, and (4) I will not receive the item I paid for.

I placed an order and noticed the shipping address was incorrect. I tried to change it by notifying Groupon. A customer rep told me that I WILL receive a confirmation email within two hours of placing my order and I will be able to edit my shipping address. Days later... no confirmation email BUT my card has been charged. When I contacted customer support again, they told me I couldn't change my shipping address because it was outside the two hour time frame. I was blatantly lied to.

Products are okay, however they will not ship in the timeframe that is stated in the fine print. I ordered somthing a month ago and still haven't recived it and they said it would take 7 days. The best part it that im leaving the country so not I won't even get it, great jobs groupon.

If you can't use the Groupon, they will not issue a refund, even though the refunds are only for another groupon, so goes right back to their business! I wish I could get away with this, as a small business owner I have to go to great ends to make sure my clients are satisfied. Stay away from this company, I am one of the original customers, but I AM DONE!

My star rating is based on how efficiently they handled my complaint. I booked a weekend getaway to a nearby resort for my boyfriend and I. I called the hotel one week in advance of our arrival to confirm our reservations but they had nothing on file for us, citing that they weren't sure if Groupon ever sent them our travel details at all. Worst of all the hotel was overbooked and they couldn't accommodate us even if we provided them the details of our Groupon purchase. When I called Groupon on Monday morning I was placed on hold for 30 minutes (room for improvement there) but the person I finally spoke to about receiving a refund was courteous, sympathetic and most importantly prompt about contacting the hotel and then issuing a full refund to my credit card, no questions asked. While I am iffy about whether or not I will book travel with Groupon again I will say that they were extremely prompt and efficient in solving my issue.

I purchased vouchers. Then found out that couldn't be used in my area. Groupon didn't refund stating that the vendor would contact me. Vendor didn't, nothing has happened and Groupon still has my money.

I got on groupon to order
Island Time Sailing. Groupon took the money right out of my account. Then canceled the order because they said it was to be refunded. That was 7 days ago. I still have not gotten the money back and they continue blaming everyone else for the reason why I don't have my money. They blame the merchant, and not they are blaming my bank. They are the worst people to deal with. The customer service tells you one thing and then another customer service tells you another thing. Really people. They are a joke. I will never deal with this group anymore and I will tell everyone I know about all this that Groupon is putting me through.Don't use them. If you want to buy something go to the merchant first. I wished I did.

Hi,

I have the most awful experience on the groupon site. They sell groupons that are not redeemable and when you contact the customer service they suggest " you can gift the groupon to a family or friend" (read gift the pain of redeeming a groupon to a loved one). The worst customer service ever. I do hope they go out of business soon so that customer do not get cheated out of hard earned money.

Ordered a mattres topper that was £65, originally £150, bargain i thought! Told it would take 2 weeks to deliver, 2 months later I've still not received it, I email groupon twice, no reply, but did receive an email asking what i thought of there customer service!

Eventually got the company that was supplying the mattres's telephone number, rang 5 times, each time told someone would ring me back, no one did! The sixth time I said my piece and spoke to someone, told they didnt have enough mattress for the amount they had sold on groupon and there would be wait, also they didnt have my correct address as the website where you redeem the voucher groupon gives you, as it wasnt working properly and not taking the full addresses.

Ive since rang up and asked for a refund, which im told will take 10 - 14 days to confirm ive not recived the mattress, and another 4 days to go back in to my account... im still waiting...

Avoid, Avoid and avoid!