Guest ReservationsReviews 1,260

This company is a fraud. They make it look like you're visiting the actual hotels website and offer a great rate. Once you enter in all of your billing information and hit confirm they add on an astronomical fee AFTERWARDS. When you call to ask why you were charged an extra $72 on a $187 room charge you get a very unfriendly customer service rep from another country who basically tells you oh well, you hit confirm and we don't issue refunds. Don't give this company your money and watch out when you're booking, they're sneaky and try to make it look like they're the hotel when using Google.

Troubled that this company advertise a price and then almost double it with hidden fees. These are tucked away in the small print, after the booking confirmation form.

Very good so far. Easy to fill out the forms, good information given.

No bath towels or face cloths in the bathroom of the unit I was in. When I called the front desk they told me that there were no wash cloths, that they had been ordered but had not yet arrived. At that time I was a bit put off, they told me to use the hand towels as a wash cloth. I went out and bought some wash cloths to use. When I got back to the room the bath towels were there, and there were also two wash cloths.

So, that was good.

I am pre-diabetic, the only thing I was able to eat from the breakfast was the yogurt. There was not really much choice. I understand the current issues re: Covid-19, but that was a let down. However, I had brought along my own fruit so I was ok.

I do not drink coffee. There was a Kurig in the room, and a couple of tea bags. I don't know if you have even tried to drink hot water from a Kurig with a tea bag? I think, considering the cost of the room, that some Kurig tea pods would really go a long way with tea drinkers.

The staff was very courteous and helpful. I received the bath towels and face cloths. The room was clean and the night was quiet. So I am giving four stars for those two reasons for the customer service.