HappyRooms

Wanted to make a simple change of date regarding my reservation and it has been over a week and half and still have not heard back from a representative. I've called five times and they've made it clear that they will take advantage of your time and money. Also after purchasing from their site, my credit card information was stolen. Don't trust this site or the deals they give you. If you have a good lawyer, keep their number close by. They'll be hearing from mine soon.

Recently we did rooms booking via happyrooms.com for our vacation stay in Bern Switzerland, hotel was clean and we got good deal compared to other sites with breakfast included, I recommend happyrooms for hotel bookings, process is easy and smooth.

At the end of June I made a reservation through Happyrooms, things went wrong, I was overcharged and I got mad. But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay. After that they put the difference of the amount into our account.To be honest, I didn't expect that. Excellent feedback and problem solving mentality! Thanks! My next reservation will be definately through Happyrooms!

I happened on this site while searching for a hotel for a weekend vacation stay a little more than 2 months away. All and most other websites state the hotels I am interested in are all fully booked for that weekend. I checked the actual hotels' website and they also showed these dates as fully booked. Then I found Happyrooms.com and noticed the seemingly impossible good fortune that they have listed the hotel I want for $200 cheaper than any other website. I decided to do a little research on this company since I have never used them in the past and the price and availability are both too good to be true. It is then that I find out this company is a total fraud. They use bait and switch tactics. I am glad I researched it before booking. Thanks to sitejabber, trustpilot and google. I am hoping others will see these reviews and stay as far away from happyrooms.com as possible.

We booked a hotel in December 2016 to stay in July. In March 2017 I was notified that the reservation is no longer available. It was not a good news to learn. They offered similar different hotel in the same area in London later in one week. On upside: the hotel prices are very low. On downside: the hotel reservation may not be available later. In my case it was a happy end story. For the same very low price we stayed at even better hotel than we initially booked. Customer service is good and helpful. Honestly I was under the impression it is a scam website after our first booking was cancelled, but it turned out they are real and legit. We ended up saving $600 as oppose to booking the same hotel on Hotels.com or similar websites!

Booked best Western at swiss cottage for niece to go to speech and drama uni opposite, through happy rooms, was worried price was so cheap even after confirmation e mail. So, rang the hotel to check my reservation and it was perfect fully paid. Hotel was good too!!!!

Booked a room on the website at a great price... read some of the reviews and got a
Panicked feeling that maybe I had made a terrible mistake based on the reviews I read (scam, rip off, no response when problems arose)... nothing could be farther from the truth... easy booking process... accurate financial outcome and confirmed room accommodation(verified with hotel). When opportunity to chat came up on line after booking, response time was less than 10 minutes to answer a subsequent question. So far so good... lets see what the final outcome of my hotel stay is... I bet it will go off without complication... counting on it... I will keep you posted... only 4 stars at this point because I haven't had my hotel stay yet. If all goes well will upgrade to 5 stars... and lets see if my $50.00 upcharge gets me an upgrade!

I made a reservation with Happyrooms.com a month ago. I paid in full and have requested an email confirmation several times to no avail. I got suspicious and called the Iberostar Hotel booking department in Miami. They said that they had record of a reservation in my name but it had been cancelled. I do not have a reservation but Happyrooms has my money. They have been totally non responsive. Lesson learned. Always book directly with the hotel.

The agent lied about calling us back and lied about his name when asked for it. I had to call at least 5 times to get him to talk as apparently he is the only agent at that time as every time I called, he answers the phone saying he will call me back but never did. I was having problems checking into the hotel and was waiting at the lobby for hours and still never resolved..

They processed a $800 payment but the hotel never found our reservations in their system. Pretty crappy. Called three times and the agents, which are very nice and helpful, couldn't fix the problem because they use another agent to book the hotels and that company wasn't booking it. It was basically a huge waste of time, didn't save any money and now I'm praying that there are not issues getting my money back. Bummer - I really wanted to like this company!

I booked a room with double beds because I was going on a business trip with my co-worker. I then emailed the customer service and the only response I got was, cancel the room by this date. Not apologies, no nothing. This website is horrible! STAY AWAY!

They promise and book you in the hotel of you r choice to cancel the reservation shortly before your trip and book you at a cheaper hotel near by.

Irresponsible, unethical and unprofessional altogether.

Booked hotel in Dec 2016 for holiday August 2017 to Florida we have stayed at this hotel before paid extra of £250 to have an executive room on the executive floor which includes breakfast and snacks on the evening.
Day before we were going received email to say booking number ha changed
Got to hotel to find no room available on the executive floor
Cost us a fortune for breakfasts and all other extras
Contacted Happy rooms several times on my mobile (dreading phone bill which is going to be an extra £40)
Got back home an emailed straight away They offered me some money back in dollars (paid in pounds)the amount did not even cover what I had paid extra so was still out of pocket.
Still waiting after several emails for some one to get back to me
Advice is if you can cancel an get your money back do (use another website)

Be careful Happy Rooms SCAM company.! We booked rooms with the possibility of cancellation in September. In July we wanted to cancel. HAPPY ROOMS told us the cancellation date is 29. 5. 2016 They bite using "bait and switch" Once you click the button it changes the date Cancellation or hotel name. They did not want to pay us back. We said okay, we want to go on vacation at the time to September, they said that it is impossible that we canceled. Before canceling We made inquiries the reservation with Hotel Reservation was for one night instead of 5 nights Please. Do not invite them and warn your friends. They are cheaters and crooks

I have a reservation *******. Reserved at: 21:23, March 26 and in contact with the hotel, I was informed that it was canceled at the request of HAPPYROOMS, why? What is going on?
What phone number to contact you?

They cancelled my reservation 3 month after i did it by saying there was a thecnical mistake, and that they will refund the money ( did not get it yet), the hotel now is twice expansive for the dates i orderd.
After contacting them they booked the room back saying there was a thecnical mistake and they needed the time to fix it.
At the moment I am waiting 2c what will happen in October. It seem like it's going to be o. K.
Will update after...

Had room booked in Dublin for Jul-2017, I booked and paid for this several months ago, today they email that I no longer have accomdation, something about contract with hotel, no cant get any accomdation, customer service zero.

I booked the Ambassador Transit Hotel in Singapore via HappyRooms for my 73 year old mother. I contacted the hotel 3 hours prior to my Mom's arrival, but there's no room reservation for her. They even send me this booking confirmation:

"Dear,
Thank you for choosing Happyrooms!
Your reservation at Ambassador Transit Hotel Terminal 2 on 17.01.2017 18.01.2017 for 1 person in a Standard Single Room has been successfully confirmed.
The Hotels` team already took a note in your reservation and will do their best to accommodate you on a higher floor and with a nice city view.
Enjoy your stay!
Should you have any further questions, please, do not hesitate to contact us.
Best Regards,
Anastasia Spirkina
Concierge specialist
happyrooms.com
+44 20 3514-2449 (toll free number)"

NO ROOM BUT THEY TOOK MY MONEY BEFORE THE CHECK-IN DATE. UNFORTUNATELY, MY BANK CAN'T TAKE MY MONEY BACK ANYMORE.

We booked a room through Happyrooms.com but the hotel could never confirm the reservation. As it turns out, they had booked us at a different, SIGNIFICANTLY LESS NICE hotel in the same city... We called Happyrooms everyday for a week and each time they promised to contact us with updates, resolution, etc. They promised to fix it. They NEVER CALLED US BACK and finally we had to cancel the reservation and book directly with the hotel. Of course, by that time the price had increased. I suspect a "bait and switch" scam in which they purposefully booked us at the cheaper hotel - good thing we called to confirm and discovered the error ourselves! HORRIBLE CUSTOMER SERVICE, THE WORST, DO NOT BOOK WITH THIS FRAUDULENT COMPANY!

This site is a complete scam. We booked well in advance of our trip and 4 days before we left the hotel got a call to cancel our resevation. The person even used my boyfriend's name to pose as him. We never got a confirmation or a refund for the cancellation either. This is a complete fraud and they won't even speak to the hotel office. DO NOT BOOK WITH THIS FRAUDULENT COMPANY.

Sorry I can't advise anybody to book with you, I had a booked hotel Pennsylvania Ny, I lost my brother in law I wanted to cancel, I called the hotel to cancel on 17th, check in was22nd, they cancel, but they told me I have to call you, get my money back, The phone number was not going through, the email you sent me the confirmation wasn't going through, you do not have 1800 for your customers or help line, soo frustrating, I had to keep on calling the hotel, they give me your email on 22nd, and I send it to you, only to tell me that I will be paid half of the amount, That you have to talk to the hotel?(the hotel has nothing to do with this!) Surely is this how you treat your customers? Thank you Leila

Q: I still haven´t received an email confirmation of my booking - booking. No. *******. I´ve already sent an email and ask for the confirmation via costumer service, but I´ve received nothing!

Rami al qawasmi
Rafat al kasaji
Azzam al qawasmi
6 julay till 9 julay 2016
In accasia hotel

Reservation number. SH*******

JDZ46; 1
JDZ4U; 1

Please ubdit me urgent

Thank you

Regard
Rami al qawasmi