HappyRooms

We originally booked a room, about 2 weeks later we were told that because of admin error our rooms were not available

To be fair, they switched us to a very nice hotel, upgraded our rooms.

No problems after that.

Nice staff, fast to answer the phone even if it only the manager who makes the decisions

Stayed at the London docklands double tree. Very very nice hotel

A genuine review
www.myGEEX.co.uk

I found favor with this website because it is user friendly. Every detailed instruction in terms of booking was true to perfection. For example, when I contacted the hotel which I had booked from this website, all the information for booking was received and expedited. I had one small issue with a piece of my luggage and Site Jabbers support team resolved it within the hour.

I have to say I have had a bad experience of overcharging my credit card, but after I took the receipt from the hotel and mailed it to happyrooms.com, they solved the problem. They refunded the money and politely apologised. Thumbs up!

I thought that the service was very straight forward and easy to use. However, I had to call them to find out where the confirmation of my booking was. In fairness to them, my confirmation was in my Spam folder. I just wish that they had maybe mentioned that on the site in order to remind people to check their spam folder!

I did enjoy the experience and I also managed to save significantly on my hotel reservation, which is always a great thing!

Thanks,

Stephanie K

I started chatting with Dexter about update of my reservation summary at which I just wanted to add my wife's name at 9 am. And the update has already completed and the summary has been printed. It is marvelous and Dexter was so kind.

I had a problem with my booking. Incorrect hotel with a non refundable booking. Not only did Happy rooms refund my money but gave me a further refund on my next booking as compensation.
Much appreciated.

It's been many sites i have been sneaked and I have been transacted with my business online but the www.happyrooms.com, it is one of a kind as its was a cutting edge technology out of service and user friendly!

I booked a room at a big reduction of the hotel websites prices. After my Iinitial delight I was a bit anxious after reading the poor reviews. I didn't receive an email confirmation socontacted happy rooms, a very rapid response and my. Ionic g is now showing on the chosen hotels page. Thank you Happy rooms.

I booked a hotel which was not as mentioned on CubaJunky website. So, i called HappyRooms and spoke to a reservation representatives. With courtesy, its reservation representatives took quick action and liaised with the respective hotel to process the refund for me. The next day, i got the email from HappyRooms and said the issue got settled and the reservation was cancelled with full refund. Thanks for their help!

Thanks a lot to Miss chatty who has helping me to solve my failure in internet booking.
After her advise and explaination, my booking has done properly.
Looking for stayin in Mercure seville cuba.
With this chatting I dont need to make a long diatance call anymore and save a lot of international calling charge

Rgds,

I forgot to print and save my document and in an instant after asking, I received the e-mail with my voucher. Really happy with the service. Fast, simple.

Booked Be Live lanzarote beach, 20 th - 27 th April, when we arrived they had no room for us and transferred us to another Hotel, it was my Husbands Birthday and this ruined are first day

From Confirmation of Booking 2 weeks ago to Fully Booked in LESS Than a Day!?

I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.

I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked!?

This is Outrageous!

And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.

* Update
Reservation Code: ******* and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.

** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.

How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!

This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.

I got a nice experience by happy rooms team. Like to preferred for any one who like to travel with a nice smile.

They didn't sent my documentation about my purchasing (receipt), I claims a lot of time, I didn't receive my receipt.

I did a reservation through Happyrooms and they sent me a confirmation letter to print and take it to the hotel. Then they sent me an email regarding transaction looks suspicious and they need a proof from the bank. I did and sent it to them and they confirmed the reservation and apologized. I called the hotel to arrange but discovered that they know nothing about the reservation. I called the call center in London with several overseas calls finally they sent me email asking about nationality. I provided them mine and kept waiting but no reply. I called the hotel again and still know nothing about the reservation confirming that they don't have even available rooms in that predetermined dates. Called the call center again they transfered my number to somebody in Guinea. They called me and said that the issue will be solved in 24 hrs. Another 24 hrs and I sent email today asking for help, they said that the agent is closed today. They need another 24 hrs. Bearing in mind that My trip is due in 3 days and it's "official feast vacation" and will be destroyed. My family kept asking me will we have a trip? I said I don't know. Very very bad experience via online booking.
Booking number: SH*******
***************************************
UPDATE:
They sent me an email congrats me for getting the hotel confirmation over the reservation. I called the hotel and they assured that this never happened and they didn't confirm and still dont have my reservation. My travel date is due within 24 hrs and I don't have the confirmation. We lost our vacation depending on this site "in vain". What loss

Again they are still checking with their partner and will get back to me though the check in date is tomorrow...

Support of your team was great for changing the date, i m highly satisfied with the service

This is my first reservation no BPWYH8LUGX6J and 2ND was BCQL6PY2MNHX this reservation no wasn't matching with hotel and I did cancelled so check now and send my money back

I have contacted Katherine Alonzo from HappyRooms for several inquiries. The way she responded and actively lsitened to my concers were Amazing.

Rami al qawasmi
Rafat al kasaji
Azzam al qawasmi
6 julay till 9 julay 2016
In accasia hotel

Reservation number. SH*******

JDZ46; 1
JDZ4U; 1

Please ubdit me urgent

Thank you

Regard
Rami al qawasmi

Thank you for the support! I will return for another reservation for sure!

The room was good and comfortable, the location and food was best and the rate was also good

Customer service was great. Immediate action and made numerous follow ups to address my concern