Hayneedle

Ordered an Xmas tree from them three weeks ahead of Xmas, after two weeks of the order not showing a ship date on amazon we contacted them and kept getting the same generic help message. Eventually a real person mailed us back but then we never heard from her again.

A week after contacting them they finally told us that they forgot to place our order and we weren't getting an Xmas tree - but we could get our money back AFTER Xmas. They did nothing to make it up to us, never ever deal with this vendor!

I ordered a child's playhouse on Walmart.com. Before I even received it, the price dropped by $50. I contacted Walmart who sent me to Plumstruck. No one would match the new price and I did a lot of emailing to both companies. After we opened the box to assemble My Ceder Playhouse, we noticed a big chip out of the roof. FINALLY, Plumstruck agreed to refund my $50 and credit me $30 for the damage which we got fixed. Satisfaction!

First mirror was shattered and then I had one customer service representative lie and say I would get a replacement. The second customer service representative didn't do anything. The third customer service finally gave me my refund and sent me a replacement mirror. This mirror is also broken but it's the frame that's cracked and not the mirror itself. I'll just keep it. Not happy with it but I'll deal. Definitely not going through this again. Staying far away from them.

Ordered white jewelry armoire to be shipped to another state. It was raw wood under lift up top, no paint, & globs of paint running down side. I complained so they sent another & it was even worse. They will not issue me a credit of any kind after waiting six months. It was packaged really well, that is why my son didn't want to deal with unpacking & repacking. What's up with factory inspectors. Bad business. I will never order from them again, they could have, at least, given me a credit... they want to continually send more items,,, go figure.

Beware offers of 10% off coupons on this site!
When first shopping on hayneedle they offered me a 10% discount with the restrictions that it was good for 72 hours. When I went shopping on their site on every page the 10% offer was a banner at top, with no exclusions. When i went to checkout the page would not accept my 10% off coupon. I called their 1-800 number and was told that there are a list of exclusions but they didn't know where. They were no where to be found on the site and were certainly not included as a link on the coupon. After 20 min on the phone with a cust sve rep did she find the exclusions list 2 pages deep in a help file. The exclusions included 100's of brands and probably 10,000's of items. They would not honor their offer and did not return letters of complaint requesting my 10% discount.

The customer service thus far has been nothing except lackluster. I ordered an item off of the Walmart website which unfortunately was sold by this third party marketplace. My order took over one week to arrive with no notification about whether or not it had processed, shipped, or arrived. Upon opening the package I found that there were no screws for which to assemble my furniture. It also wasn't exactly what I was looking for in the product so I contacted them to return it. On top of wanting me to cover the shipping costs, they also required me to buy a $16 shipping label. When I tried to argue further, they switched sales reps on me and just sent me nearly a copy and paste message of the original email asking me to buy the label to return the item. Terrible experience. I will not be buying from these people ever again.

I ordered an expensive Cuisinart Coffee Maker from Hayneedle and they did everything they said they would do except stand behind the products they sell.

I previously had a Cuisinart Coffee Maker that lasted for over 8 years and loved it, but this time I think Hayneedle set me a lemon and it quit working after 7 months. When I contact Hayneedle customer service I was told their exchange/return policy was only for 30-days, clearly not long enough for an expensive electronic appliance.

If I had bought it at Macy's, I could have exchanged it after 7 months with "no questions asked". Keep this and Hayneedle's 30-day policy in mind if you ever plan to order an expensive electronic product.