Hayneedle

Hayneedle is the worst company that has ever existed. I'm going to make it very brief but beware DON'T EVER EVER EVER BUY FROM THEM. I purchased yesterday 8 items, as a first time user, and the the amount totalled to $2209. My debit card was charged for $2209 and I thought that's it. This morning I wake up and I start seeing charges on my account for 3 of those items again but this as 3 separate charges. I called hayneedle customer service and I asked them what is going on. So this is where they explained to me that first they hold $2209 (which came out of my account already the day before) and as each item gets shipped I am charged for that item and they release the money that they took yesterday with 4 business days, but they only release the money for items that got shipped. So pretty much in order for me to buy from them I would have needed in my account $4418, luckily I have the money so I didn't go in overdraft but this is the most ridiculous policy that I have ever seen. I buy online all the time and this is the first time that something like this happened to me. WORST COMPANY IN THE WORLD, I WANT PEOPLE TO BE AWARE ABOUT THIS POLICY. I KNOW I AM NEVER GOING TO BUY FROM THEM AGAIN. I WILL POST MY REVIEW ON EVERY POSSIBLE WEBSITE AFFILIATED WITH HAYNEEDLE. SCREW THEM ALL!

I was looking for a pair of Gators sunglasses wich i found in Amazon through the marketplace, seller was Plumstruck, i place my order and was supossed yo be delivered in a little more thah a week. Nothing happens until i get a mail from Amazon saying that the seller fail to process it in the appropiate timeframe Happens twice to me so i don't know how Amazon can advertise such a lousy company, i send an e mail to the seller asking uf they were going ti delyver the sunglasses, instead they refer me to they sister company Hayneedle for the same sunglasses, but after reading the reviews for that company y decided not to but anything from them either False advertisement us they speciallity

Unlike those who have posted caustic comments about Hayneedle, my experience with that merchant has been superb. When an item I ordered turned out to have a defect, Hayneedle's customer service department (which was very easy to contact by telephone) moved quickly to solve the problem. The rep was polite, professional and very helpful. I got no negative attitude at all. It was a very pleasant experience that left me feeling that Hayneedle, unlike too many businesses these days, truly wants to provide good service to its customers. I wound up returning the patio umbrella that I had ordered because it had a couple of broken ribs. Hayneedle promptly gave me a full refund along with a label to allow for free return shipping. I reordered the same item because I really liked it. The quality seemed top flight and I was convinced that Hayneedle is a class act.
I have enountered scam merchants on the Internet so I know that they indeed exist. But based on my experience, Hayneedle is not one of them. On the contrary, this company provides fine merchandise at a good price and its customer service is excellent. My advice to all who read consumer reviews from places such as this is to decide for yourself. As long as you use a credit card, you can always put a transaction in dispute if something goes wrong. Better yet, use Paypal, which provides even more protection. In any event, if you buy something from Hayneedle you will be able to determine whether my experience with that company is the exception or the rule. I'm pretty sure it was not at all atypical. It's just that satisfied customers don't speak out nearly as much as uhappy ones do.

Honestly I have never had so much trouble in dealing with a company before I had the unfortunate experience to order from Hayneedle. I wish I had written down the name of every person that I spoke with during the dozens of times I've called customer service, but naively I'd thought my problem would be solved with "one (more) phone call."

To make a very long story short, we ordered a greenhouse. It arrived in pieces—tremendous assembly process that took days to sort out parts/pieces & finally put together (and was not described as such online). The packaging was terrible & were 80-100lbs each (3 boxes) delivered by FedEx Ground. The doors, which were packed between layers of metal poles, arrived broken. I called the company, waited on hold & was transferred to several different people. The only solution apparently was to send out an entire new greenhouse (all three boxes), which didn't make sense. So far I've received 4 different shipments and the cheap plastic corner connector in the door is always broken. I can't even replace it myself because the thing has "one way" spike-things that won't allow me to remove it from within the metal.

I have sent several emails and have yet to receive more than an auto-reply response. Several people have promised to call back about this or that detail, and have not.

Furthermore, the credit card was charged again without authorization. I received an email about this, days after the charge. The situation has been ongoing since May 23rd, and it is now mid-August. I cannot even begin to convey the frustration I am feeling not only with the broken pieces that continue to arrive, but most of all with the customer service representatives that do not seem to care. They do not even attempt to provide new solutions. I was even asked rudely, "Well how would YOU like this to be solved?" I was told they would ship with new packaging, different carriers, and yet the boxes are still flimsy cardboard and shipped with FedEx Ground, and are still torn up when each delivery arrives. NEVER AGAIN.

I would give zero stars if possible. This company is a huge ripoff. We bought a canopy bed and paid an extra $150 for their "white glove delivery." The company that was supposed to deliver the bedframe had a "truck breakdown" so they didn't show up until 8:30PM when their normal window was (1pm-5pm) upon arrival, the company unboxed and wished us well putting it together... we were like "uhh no that's what we paid you for." we then find out that the "white glove delivery' that we paid extra for only includes a set up on things with "no tools." AS the representative points out, that it is explained in bullet points under more delivery info which you have to knowingly click on. It is not clearly stated on the website under delivery options. Why say they will build something that takes "no tools" as a perk? As the representative told me..."oh, they only do things that take no tools like putting a mirror on a table." Are you kidding me? How are you a furniture store if you don't put things together? Stay away from this company, they have no customer service skills. They are a joke and will argue with you regarding wording on a website instead of actually helping to resolve the issue.

I first came in contact with this company through Amazon when I ordered a Finley Black Corner Desk with an optional Hutch. (THE HUTCH IS SUPPOSE TO COME WITH IT!) However due to the negligence on the seller's end, I did not receive the whole product and it most definitely was not as described online. MAJOR FALSE ADVERTISEMENT. I proceeded to contact the seller only to find out that it was their mistake, however, THE COMPANY could not send the hutch they shorted me. I laughed for a long time at their message, I have never felt so ripped off. I felt like I had no other option as I couldn't even take apart the terribly constructed desk (again not good quality furniture) to send it back. So I accepted a measly 20% back even though I paid 173+ for literally a plain black desk. That's not even good quality. ALL I WANTED WAS THE DANG HUTCH. That's all. So now I will most likely cut my 173+ loss and take it as a learning experience, most likely toss the desk in the garbage this week. The bottom drawer on it doesn't even fully pull out.

Take my advice and run the other way if you see this company name. Terrible customer service, false advertisement, but prompt delivery... the one thing they have going for them.

I ordered a Keter Tall Storage Cabinet from Hayneedle on March 1st. The
Web site showed the order in stock and I received an email with the
Order number and an arrival delivery date of Arrives by 03-13-2019.
March 13th came and went and on March 14th, I contacted Hayneedle via
Their chat window. The agent checked and said the order had not even
Shipped from the supplier. I asked for the order to be cancelled and I
Was told a cancellation would be submitted to the supplier and I would
Have to wait for the supplier to "approve" the cancellation but it would
Take 72 hours to do this. Also, my payment would be held for up to 4
Days. I feel lied to by Hayneedle and given the run around on how they
Are handling my order. If they can't deliver an item, they collected the
Money so they should refund the money. The cancellation should be a
No-brainer guarantee rather than we will ask for a cancellation and see
What happens. I will NEVER shop this vendor again and I urge anyone else
To look for items from a different seller.

UPDATE: March 19,2019 - I have purchased a similar item from a different seller. It HAS been shipped and is due to arrive on March 22, something Hayneedle couldn't do. I urge shoppers to look elsewhere if you want to know if and when your purchase will really arrive.

I ordered a dining set from Hayneedle. I should have known when the address was incorrect on my package that this was only the start of bigger issues. Once Hayneedle worked with FedEx to add my apartment number to the box, I was shocked when I received it. I'm not even sure you would call the packaging a box. It was very tattered and worn cardboard. Of course upon opening the package, the dining table was cracked in multiple places. Since I had already spoken to Hayneedle regarding the shipping debacle, I called right back to let them know the table was broken and sent images via email. They let me know that the supplier would be shipping a replacement tabletop and gave me a FedEx tracking number to track it. Over a week later, the supplier had still never even sent the tabletop to FedEx. I contacted a few times to inquire about the status and ask Hayneedle to contact the supplier to get my item sent out. Hayneedle gave me the run around and said to wait two more business days before they would refund me if the item wasn't set. The tracking finally updated, and the package was out for delivery today. Well guess what? Hayneedle forgot to give the supplier my apartment number AGAIN! FOR THE SECOND TIME! It is Saturday and Hayneedle customer service is closed until Monday morning. If I ever do get the table top, I probably won't even be surprised if the second table top. In fact, I am expecting that to be the case. This has been a stressful and completely horrible experience. To spend hundreds of dollars on something and to feel like you are getting scammed is the absolute worst. I wish I would have looked up reviews on Trustpilot before purchasing from this retailer. DO NOT PURCHASE FROM THEM! You will definitely regret your decision.