Hayneedle

I searched for barstools on the web and came to Hayneedle. Before ordering from them, I saw the previous reviews and was frightened that I would have a very bad experience. Therefore, I called customer service before ordering and got the name a direct extension of the rep. (who had been there for 5 years), so I could call her back in case anything went wrong. When I called, she put me on hold and confirmed with the actual supplier that the barstools that I wanted were actually in stock (and in the country) even though the website also said they were in stock.

I did a coupon search on the web and nabbed another 15% off the order, ordered the stools (which were very heavy), and THEY SHOWED UP WITHIN 6 DAYS. Reasonably easy assembly and they were AWESOME. (Other retail stores said the furniture would take 6 to 8 weeks.)

I want to thank the previous reviewers, b/c I think they legitimately had a horrid experience with these guys, and their warnings motivated me to take the right precautions to make sure my experience was excellent.

Overall, I think when Hayneedle is good, it is very good, but when it's bad it's awful.

We ordered two pieces of furniture from Hayneedle, a TV stand and a bookshelf for about $450.00. Now we have assembled furniture we've purchased before and know that occasionally a screw or piece of hardware may not be in the box. My son and I spent 3 and a half hours assembling the stand, and near the very end, were trying to put the second glass door on, but it wouldn't fit the opening that it was meant to go in. So, here we have this TV stand with one glass door hanging open.
I thought, ok, just call Hayneedle and they will replace the door. Nope! The people at "customer service" actually suggested that our options were to accept a $45 credit (10%) OR... take it apart (YES -TAKE IT APART), REPACKAGE it and send it back and we can have a refund! WTH? Seriously? This item weighs 150lbs, and took 3 and a half hours for us to put together. Sure! I'll just go spend several more hours to disassemble it, a few more to repackage it and then have someone come and TRY to put it on a truck to send it back, without developing several hernias.
Great way to treat your customers, Hayneedle.
I will NEVER shop there again! The same items can be found on Amazon for the same price and Amazon has always rectified any problem with the customer's best interest in mind, and a view towards keeping the customers they have.

I purchased 2 Linon Countertop Height stools in black successfully IN January of this year. I wanted to purchase 2 additional ones. I went to the confirmation email from my previous order and clicked on the link. It brought me to the Hayneedle site with a picture of the same stool in black. When I ordered 2 of them, I got a confirmation email which indicated they were being shipped in red. I immediately notified customer service and they said it was too late. That they had been shipped already and there was no way to cancel the order. After receiving them I took the steps to attempt to return them and it was then that I found out that they charge for returns. Basically I would get half of my purchase price back... and furthermore the black version was not only NOT in stock but also almost twice the price! OUTRAGEOUS! This NOT LIKE AMAZON TRUST ME. LET THE BUYER BEWARE! I will NEVER shop on Hayneedle again!
Updated to be fair to Hayneedle...
After placing this bed review online I was contacted by Hayneedle and was actually issued a complete refund of all my money. They told me to keep the merchandise as well. This was a classy move and actually way more than I expected. Their lesson learned should be to treat the customer right the first time around.

Do not buy here. I ordered an armoire, one drawer came with damage and they did not replace it, the send me a refund of $20.

I have unsubscribed over 20 times and they keep sending stuff every day. Never again with this company. They constantly ignore my requests.

We purchased a dining room table in early December to celebrate Christmas with the entire family around. We were assured delivery by Christmas. On December 19th, EFW left an automated message that the delivery would occur between 1-5pm on December 21st. I took off from work and waited. At 8pm, I called EFW and were told the local freight delivery runs behind. I call daily between the 21st and 24th. Each time EFW tried to reach the local delivery and no one answered the phone or email. Christmas came and went with no dining room table. Our family christmas (my uncles's last, btw) was spent around folding tables. I continued to call daily and same thing, the delivery does not answer EFW. I called Hayneedle, was told they would get this resolved. More days passed. Its now January 3rd, we've now had Christmas and New Years without the table to eat at as a family. I am furious and do not know if this will EVER arrive. I am never ever ever ordering from this company again and making sure everyone I know and all of my social media connections hear about this horrific experience.

THIS IS AN AWFUL DEAL, I ONLY PURC. B/C I THOUGHT THAT IT CAME W/ THE CHAIRS (AS IT SHOWS IN THE PICTURE) BUT AFTER ALREADY PAYING FOR IT, AND IT BEING IN TRANSIT SOMETHING TOLD ME TO JUST CHECK AGAIN TO BE SURE. AND VERY SMALL UNDER FEATURES IT TELLS YOU TABLE ONLY. WELL APPARANTELY THE COMPANY WANTS YOU TO PAY $50 TO SIP BACK TO THEM AND THEN THEY MINUS THE SHIPPING FROM REFUND. READ THE REVIEWS, IVE HEARD THEY ARE SCAMMERS. WISH I WOULDVE BEEN MORE CAREFUL. I JUST TRUSTED WALMART, AND I DIDNT PAY TO SEND BACK B/C ALOT OF REVIEWS SHOW PPL SENDING BACK FOR REFUND AND NOT BEING REFUNDED, THEY HAVE NO CONTACT # ANYWHERE ONLINE.(SERIOUSLY) SO I DIDNT WANT TO RISK NOT BEING REFUNDED. THIS SHOULDVE BEEN $100 AT MOST... NOT $160 WHICH IS WHAT IT COMES UP TO WITH SHIPPING. THE CHAIRS ARE MORE THAN $50 IM SOO PISSED! BUYER BEWARE

I had ordered $1400 worth of outdoor furniture on Memorial Day and was still waiting for it on June 30th (more than two weeks later than the estimated deliver date at the time of purchase). I received half of the patio furniture on July 1. Then I spend about 2 hours online and then on the phone between Hayneedle, Associated Global Systems (AGS, the distributor), and the local delivery company trying to track down the other half of the shipment. Hayneedle and AGS said the local delivery company had the other half of the shipment. The local delivery company said they had nothing more for delivery to our home address. It is Saturday, and I have been told that I must wait until Monday to hear back from the local delivery company (who says they don't have it). The AGS staff was particularly reluctant to help and kept telling me the local delivery company was "Closed" (even though they were delivering and I was able to reach them on the phone multiple times). In addition to this frustration, I will have to take more time off work so that I can be home to sign for this second shipment. The initial delay in the delivery from Hayneedle, the hassle to try to track down this package between AGS and the local delivery company, and the multiple days I had to take time away from work to receive my purchased items was ridiculous. I will not be ordering from Hayneedle again.