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Heirloom Roses has a rating of 3.7 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service, and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 3 days
9,602 reviews
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
Great to deal with fast and accurate shipping and we'll pack
Purchased the Mint Compost. Have been really happy so far. It makes a beautiful top dressing!
Happy with recent past experience.
Very pleased with the 1 gallon size.
Expensive but hopefully worth It
Got back with me very quickly
I don't like surveys. Please don't ask again thank you
The availability of a variety I've been looking for
I saw the offer, and I like what they post on social media
Arrived in good condition and seemed very healthy.
It is unique in color
My new rose looks great, healthy and ready for planting.
Bought them before and they’ve done well.
Easy and fast warranty process. Very satisfied with the easy and communication. Thanks!
Both my plants were drooping. This was my first time ordering plants online.
Because only Heirloom Roses had the Rose variety I wanted in-stock
My order was handled very efficiently and delivered as promised
Other customer reccomendeation.
Heirloom was easy to order from and was responsive to my questions.
Heirloom has a good reputation among rose people here in Las Vegas. I like that the roses are own-root. I also liked that the business is family owned.
I love my roses. They were delivered on time and in great condition!
I chose Heirloom because they’re reliable and my purchases are always amazing
The roses arrived in great shape, and they are already leafing out, it hasn't even been a week!
Former customer, 20 years ago.
I've purchased 5 rose bushes and just love all of them!
I give a 5 star review for my experience on order, delivery and quality roses
We're so happy with our products. I trust these people. That's important to me.
Exceptionally knowledgeable and efficient.
Had the rose I wanted in stock.
Long delay from order to shipment. Beautiful plants. Very happy with purchase.
Love the roses and the service. Thank you for your great products and service..
Roses are beautiful and customer service is awesome.
Easy ordering; timely delivery; excellent video instruction on how to plant.
Judy I MD
My order arrived well packaged. The roses are healthy.
I chose heirloom for their quality and selection. I love that I can shop zone specific. I also love that the roses are on their own roots. Heirloom is my go to for beautiful, healthy roses.
So easy and quick! I'm very excited about this rose...!
Ive been trying to buy this rose for 5 years! My husband passed in 2020 and I want this rose for him because he loved it too! Thank you so much!
Wish there was more education about roses and rose types
Good quality of the variety I want
Roses were shipped quickly, packaged securely, and delivered timely.
I prefer own root roses, and Heirloom has cultivars that just aren't available near me at any price. I've had good luck with Heirloom so far.
Baby rose arrived on time and in good health, already getting leaves
I had good luck with a previous purchase
Plant arrived as promised. Planted immediately. Time will tell.
Past purchases we fine. On sale
Gain trust and grow your business with customer reviews.
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
