Heirloom Roses

I received 2 roses that were completely duds, and I've grown roses before, treated these well and did all I can to see if they'll live. I wrote an email to customer service over a week ago, still no response. I tried to call the customer service number but after waiting for over 30 mins, still no answer. They say they can call back. No call back.
Please save your money and do not order from this company.

I purchased three types of roses from
Them. The flower bulb did not bloom. It died before it completely bloom. The stem seems to be weak. I followed instructions to fertilize and water regularly. So I emailed heirloom roses with pictures to ask for advices. I did not get any response. They have poor communication for follow up care.

So excited for the roses and your company prepared me partially. My strong recommendation is to make sure that all the important hints when you receive your roses are contained in the video AND on the box.

After trying to wait patiently for my roses [the delivery date/time was extended several times when weather was great], they finally arrived about 2 hours before rain/snow appeared.

The video got me partially ready, but I just learned on the box that I needed organic potting soil, bone meal, peat moss, and cow manure in order to plant. I had to quickly run out and go to a couple stores before I found what I needed. I got back minutes before it started to rain. I was at the garden center two days before the roses came and could have bought everything and be prepared to get them planted asap.

I paid over $140 for four rose bushes. They arrived past planting season in one cardboard box, each individually wrapped in plastic. I planted them per directions. Three of them are now dead and the last bush is dying. I reached out to Heirloom Roses for help multiple times however their response was that I used the wrong fertilizer, despite it being the fertilizer from their website. They refused to give me a refund or a credit. Don't buy your plants from Heirloom roses unless you like them dead.

I have not and will not purchase roses or anything else from these people because they are abusive at their email marketing and you can't unsubscribe - no provision for that on their website you can only sign up you can't unsubscribe. Plus they never answer their phone, just endless music hold. They don't answer direct emails either. So if a rose bush was purchased and you needed to ask questions or get help there would be no way all you'd get is endless SALES emails. Several every single day.

I was to receive my Impressionist rose May 1, was notified in late April that it would come shortly. It was shipped April 28 (per Heirloom). In early May got a notice from FedEx that there was some sort of unspecified problem. It did not arrive till 5/9. I would say that is an unsatisfactorily long trip. Some of the smallest branches were starting to yellow. Perhaps you need to change your shipper. FedEx was a disaster. I think the rose may be ok - I soaked it well and planted per your instructions. At least I hope so. This is no way to ship live plant material. At least it was beautifully packed. Now - fingers crossed!

I received a response from Sonya yesterday. I only contacted them after FedEx appeared to have lost the rose. I think I wrote her the day before the rose was suddenly and inexplicably delivered. She seems lovely but FedEx seemed to have resolved the issue, so I don't think she had to do much.

I have always been afraid to grow roses. Last fall, I made the jump and purchased two rose bushes(Peace and Touch of Class) from Heirloom Roses. I watched the YouTube videos provided on the website and gained a ton of knowledge. Touch of class had one bloom before winter and have had multiple blooms this spring. Peace did not bloom in fall and has produced beautiful blooms this spring. I could not be happier!

I have been buying roses from Heirloom for several years. All the roses have come nicely packaged with healthy roses. I love the fact that their roses are own root and not grafted. In all these years, I have had one issue about a wrong rose, they promptly returned my email and fixed the problem. Love this company!

I have written 3 emails and called at least 10 times. The phone is never answered no matter how long you wait. There is an option to have them call you back, I selected that, they never called. Not worth the hassle, no matter how pretty the roses look. I disputed my purchase with Paypal after I could not reach them and if Paypal won't help me, I'll contact the credit card company, but I am not doing business with a company that is completely unreachable. That is simply ridiculous and bad business.

Heirloom Roses has a data breach in August 2021 with subsequent breaches through October 2021 even though they supposedly took steps to secure their website. It took the another two months to notify customers that they might have been victim of a potential breach of personal information. Essentially 5 months from realization of the breach are customers notified. Why not sooner? What's worse is how could they claim the website was secure if breaches continued until October 2021. Irresponsible.

As always their roses are the healthiest and best performers In the market. Years ago I ordered from another well known place (the one based across the pond!), and it was sad affair, a very disappointing experience, none of their 5 roses survived, they never sprout, I can tell you that won't happened with Heirloom Roses, I have planted roses in the middle of the summer with scorching temperatures and bare roses in the spring, all of them are thriving.
I recently moved to a new house and a new state, with very different weather and I found the perfect plants at Heirloom Roses.They are worth every penny!

It's hard to give a good review until they've bloomed but I'm hopeful the 3 roses I ordered will be beautiful.

The shipping was delayed by 2 days so that was disappointing and the reason for one missing star. The packing was very well put together and I appreciate the instructions inside the box.

I purchased 9 roses from looking at the photos and the breeds. Two of the roses have turned out to be not to my expectations. Madame Anisette was a nuisance and has since been destroyed. I would suggest that customers to go and look at the roses in person which you cannot do at Heirloom.

The date I care about is the arrival date, which every other website lets you in on. Why do I care about the ship date? That doesn't help me plan to be home, because I don't know how long it takes to ship.
Confusing for first time buyers….
Can't speak to the quality yet, as I don't have the product yet.

I ordered a honeymoon bare root rose (white) three years ago. I received it and planted it. Next season it grew and had foliage but didn't bloom. No biggie. I was prepared to have to wait. This season it starts blooming and I see bright red buds! A bud finally blooms and sure enough it is a different rose that what I ordered 3 seasons ago! It isn't even close! Called and could not get through so I sent emails. After reading all these reviews I will keep my fingers crossed. I put in 3 years caring for this rose and it's the wrong one! Now I have a red regose in my white rose area. I dont even like red roses. So infuriating!

Young rose bush arrived in good order. Videos and instructions on planting were followed the same day the rose arrived and its been in the ground for most of the first week of arrival. Time will tell if it flourishes, I'm noticing a few signs of growth, but very early days.

I can't wait to see these roses thrive in my garden. I was super pleased with how well packed they came when they arrived. Nothing spilled or broken. They have already put new growth on since I've received them. Rebekah was super helpful in helping me pick roses with the colors and fragrance level I like. Heirloom Roses has helpful videos about their roses, how they are prepped for shipping and how to care for them.

I had no luck with your customer service and mentioned it in my rose group. They suggested that I just order from your website. I finally received your catalog and appreciate being able to read about your roses. Thank you so much.

Were rude on the phone I want to acquaint myself with the roses you stock and was told since I was not a previous customer that they would not send me a catalog.

I have always used Heirloom for my Rose gardens. Their selection and accuracy are everything.I am starting over in my new home; looking forward to the blooms and of course; fragrance.

I purchased 2 each of 8 different roses for a total of 16 own-root plants. All plants arrived healthy with just a limited amount of wilting. After opening the shipping boxes I watered each plant thoroughly in its own pot. I planted them the next day following the provided instructions and using the fish fertilizer I also purchased from Heirloom Roses. I have been watering all 16 bushes faithfully and every single plant has already bloomed! I had to deadhead pretty quickly after blooming since the branches are still small and too weak to hold the blooms up.

I will admit I was very concerned after reading all the negative reviews, but my experience is quite the opposite and Heirloom Roses has earned a loyal customer in me!

Ordered 2 roses since April 2022.
Scheduled to ship late May. 1 week before my scheduled shipping day, I received an email saying that my Road Dahl was out of stock. If I wanted to select another rose, they will discount. I responded immediately with another selection. However, 1 rose was shipped. I emailed them 4-5 times asking about another rose. No response. Called their customers service number: no response. Called multiple times and finally I can talk to a lady. She said she could not locate my email. I gave her my order number and asked for a refund. She told me: since the order system and email system are 2 different, she can't see my email. And she will refund me.
Waited until today: no refund. Just opened a case with *******@Heirloom rose: do NOT say you can't find my email. You guy contacted me via this email. STOP RIPPING OFF CUSTOMERS WITH POOR CUSTOMER SERVICE

I received my first ever order from Heirloom Roses and also my first ever own root rose. The rose arrived healthy and soil was still moist. I planted it in a container and now waiting for my Falling in Love to bloom! It says it has a lot of thorns but my son bought me a pair of rose pruning gloves so I'm good to go! Very positive experience with Heirloom

I ordered and received amazing grace rose on may 2020. Before planting it in the ground, I noticed 2 dead branches. I called their customer service and told them about this problem. They said go ahead and plant the rose. After a week the plant died. I called them and told them what happened. To my surprise, they were almost adamant that it was my fault that amazing grace died. After the back and forth, they would not give a refund. I settled to receive memorial day rose in exchange. I promised myself that this is the last I'm going to buy from Heirloom Roses.