Heirloom Roses

They offer a guarantee for up to one year and will send a new plant but after months of back and forth with them, it's a joke. They don't plan to replace any plants but find any loop holes to get out of it and deny your request. $100 lost! And terrible customer service to follow this claim any further.

I had to change my roses because I realized I had purchased too short of a climber. When I switched them to another, my $20 voucher no longer got applied, but since then they reached out to me and reapplied it. Great customer service.

It's almost *too* easy to shop, which is slightly dangerous for me! But I love roses and am hoping the living soil will enrich my beachside dirt. Thanks for the generous rewards program and the free s&h on the large box of living soil!

Very good experience as always. The roses I have ordered are doing well, and look great! The also have a wealth of information on their website, quality roses and willing to answer any questions you have. Best rose online website around! Want the best buy from here.

I usually do not write a review, but had to on Heirloom Roses. I purchased 4 rose plants, and waited an unknown length of time to have them delivered. 3 of the 4 seemed healthy. I planted in accordance with the instructions, but since it was close to winter I put in pots and left outdoors until right before the first frost. I could not plant in ground because it would not be 6 weeks before winter set in. Over the winter i kept the plants in window and watered. So spring came and put out the plants, none of the plants survived, so now i put in a warranty claim per the instructions on the site. After several weeks and multiple attempts to get information, my claims has been denied. Buying from Heirloom is like just throwing money away.

I have a wonderful spot for roses w/ excellent rich soil. I am a seasoned gardener.
I have bought 5 roses from heirloom roses
And they were not hardy plants. I no longer have any of them after 5 years. I just pulled the last one out. They never flourished,and they were given care.

Heirloom prices are very high, and their roses aren't hardy. Not a good combination.

I live in zone 6. Not too cold.

I've purchased about 10 roses from Heirloom Roses this summer and they are the first company I check with when I need another plant. The variety of roses is the best and customer service has been helpful. Recently I wanted to add on to an order and was having issues with being able to log in to my account, I reached out and someone called me, corrected my order, helped me log in to my account, and gave me helpful advice about some of the roses. Yes original prices are a bit high, but they often run great sales and have a great loyalty point program. Quality of shipped roses has always been excellent as well.

I received my rose in an awakened state with blossoming buds and was very worried that it was still very cold outside in NJ. But it came to hang and my rose had already grown. I really hope she will be great, because I dreamed about her so much!

These guys are crooks. Be sure to read all their fine print. Their roses arepuny and will not survive a year. Do not buy their fertilizer. Too expensive and will grow a healthy rose. Their guarantee is rubbish. They never back up their guarantee. Go to David Austin roses. You will not believe the difference and your credit card will not get hacked like heirloom roses customers

When you call no one answers for a long time. The message tells you to email for faster response. You email them and they send back a generic generated response. I again attempted to call three more times. It's like trying to reach the government. They're not that busy. They do post on Facebook multiple times daily and email you junk mail about three times a day, but do not care about their customers.

I received my roses late but it was no fault of heirloom roses. Shipping company had them for 8 days and I was worried about the plants being DOA. Spoke to Sonya at HR and she described how they were packaged and what they prepared them prior to shipping for just such circumstances. They arrived in great shape and all is well. Thanks Greg

This is my third rose, Good Ol' Summertime, from Heirloom Roses. The healthy and quality of shipping is excellent. The roses arrive without blooms or mature leaves, which helps protect them during transit. And my prior 2 roses had leaves and were growing well with weeks of arrival.

I've ordered lots of roses from Heirloom Roses, and this company does stand behind their roses! Their customer service is great, the roses I've ordered have done extremely well (if there has been a problem, they've replaced the rose), and I've been a repeat customer many times bc they provide quality roses and customer service. Don't hesitate to get your roses from Heirloom bc you won't be disappointed!

My shopping experience was very easy with a very good selection of new roses and a lot of old favorites. Looking forward to planting these roses.From past experience, I am looking forward to very healthy, beautiful plants. Thanks!

Don't waste your money. I bought two of their expensive plants, used their extremely expensive fertilizer, compost, soil additives and folllowed their "expert" advice. My plants died anyway. They refused to replace them per their guarantee.

I was disappointed not to be able to use my rewards with the earth day promotion as it was an earned reward. I understand the ability to process multiple codes is coming, which is great! I appreciate the quick response from Heirloom Roses to address my concerns. Their roses are great and I've purchased from them many times.

I really love the high quality, beautiful roses that Heirloom Roses offer! They are beautiful and arrive alive and healthy. They offer advice and helpful tips to get started and plenty of soil amendments. If anything goes wrong, their warranty is excellent and their customer service is very good!
I highly recommend them!

Quick, easy, friendly! Really excellent!

I should have ordered earlier. A couple of the roses that I really wanted are sold out but fortunately there were other beautiful choices. The ones that I chose arrived today and look healthy and have already started to leaf out. Let the planting begin!

Had three beautiful roses that preformed wonderful the first year in containers but didn't make it thru the winter. I put in a claim online but didn't hear back for several weeks. I called and spoke with Brittany who reviewed my claim and approved it. Wonderful customer service and nice to speak to. Looking forward to my new roses.

We bought a rose from Heirloom Roses, which died. We planted it and cared for it correctly, having grown roses for 45 years.

The rose died. We filled out the paperwork to ask for a refund or replacement and send photos, as per the company's directions. We were then told "a committee" had to review the information to decide if our rose would be replaced.

We were then denied replacement or a refund because "we did not fill out the paperwork or send photos".

Extremely disappointed; it seems Heirloom Roses is simply looking for an excuse to not hold up their end of the warranty. It doesn't take "a committee" to review these requests and if we didn't fill out the paperwork how did they know to email me about my claim being denied. Will not use them again.

I am concerned about Basye's Purple Rose will grow into a strong rose. Due to Highway 80 being closed for several days my shipment was delayed. All the roses did fine except for Basye. All of the branches on Basye are brown. However, the buds are still alive. I think this rose bush will really struggle.

Bought six gorgeous roses from Heirloom roses. They arrived quickly and in perfect health. They are hardy and have already bloomed. Rebekah, from Heirloom, helped me pick the perfect roses for my location and lifestyle. Thank you Heirloom!

I'm glad I found this site, it's helpful to narrow down the right rose for the climate and size. The plants were healthy and they like their new place in my zone 8 garden. I can't wait for their fragrance and beauty to bloom!