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Heirloom Roses has a rating of 3.7 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service, and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 3 days
9,602 reviews
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
Every Rose bush did so well, I now have ordered 3 separate time's and every Rose bush did wonderful, thank you Heirloom Roses - Beautiful
The only place I will order roses from and they come safely shipped and delivered.
I was satisfied with my previous order.
So many beautiful roses. Hard to choose! Now cross fingers it grows. It looks healthy.
The reviews and detailed info on each rose...tells me about your heart and integrity fir what you do. I'm very considerate now about where I spend my money.
The rose arrived when I hoped it would. I'm looking forward to seeing it bloom!
Past experience was positive.
Ordered and arrived early. The roses Arrived just as described
Saw them online
Easy to find rose requested, liked information provided, and ordered promptly.
Like Julia Child and roses
Everything was delivered as planned, with easy to follow instructions for successful planting.
Variety
Reputation
I asked for advice before my purchase. I received prompt and good information.
Because I have wanted to have a rose garden for ages. That is Heirloom Roses specialty, so where else would I go?
Boxes were awesome! Plants were in great shape. Replanted and they are so happy and doing fabulous!
Got a recommendation!
Needed to have s rose replaced and it was handled quickly and efficiently
Great choices
Very easy to order. And delivery was super speedy!
Looking for a climbing rose.
Outstanding customer service ---- prompt and efficient
Excellent information and photos; great improvement to website check-out
Lovely roses consistently arrive in wonderful condition; outstanding customer service ALWAYS!
Great improvement in ordering system! Everything went smoothly. Love your roses, products, and informational videos. Your customer service has always been unsurpassed!
Satisfied customer from all former purchases from you.
Excellent customer service and beautiful roses as always.
I have questions about the rewards program. Can you clear up a few points that I have?
I have been wonderfully pleased with the roses I have received from you.
The c;limber that I received was great. Just hope the roses in this order are equally great!
Because the one i received via Amazon looks great.
I received my Desdemona. Very happy. Waiting on others that I ordered.
Typed in rose Baronne Prevost. Directed me to website
Clear tracking system and also could select shipping week
Quick replied
Lot of kinds roses for choosing
The most difficult part is choosing among all the beautiful roses
Quality and one-year guarantee
They came as promised and and waiting to see them grow,
I love that they had a variety of roses and a lot of them are unique that I had a hard time finding them any where else.
Beautiful healthy roses. I have several in my garden. They all have thrived in my climate.
Previously have ordered from Heirloom
Good app and the right rose for us Brits now American.
Size colour perfume
Very happy with the rose plant. The delivery was spot on.
Previously bought roses and they are doing well.
Super easy to navigate through the site and love the selection!
I’m a return customer
Gain trust and grow your business with customer reviews.
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
Lora, thank you for your kind review. We appreciate your support of our small business and we are proud to play a small part in beautifying your garden space. Enjoy!