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Heirloom Roses has a rating of 3.7 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service, and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 3 days
9,602 reviews
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
The delivery waiting time was too long, it took 3 weeks to get my order.
Very slow response, I was asking to add more plants to my order during Mother’s Day sale, but after several days later they finally responded to me , but sales is already over.
Good quality and strong plants
Plant arrived as promised. Planted immediately. Time will tell.
Past purchases we fine. On sale
The difference that own root roses makes is incredible.
Own root roses, good selection of old garden and rambling roses. Always thrive in my PNW gardens. Thank you
Arrived on time, very healthy plant
I woll order from them again
The price and reviews
Easy to shop and wonderful support. All of my rose bushes are doing great
Much higher quality than the regular nurseries
Customer service was prompt, courteous, and helpful.
Mothers' Day Gift
Difficult to get delivery information until the day it shipped
Shipping information was not available until the day it shipped. Nerve wrecking when waiting for birthday present.
Type of rose
Everything arrived on time and in excellent condition. Patiently waiting for it to bloom.
I wanted this rose and my local nursery couldn’t get it.
The roses were received in a timely manner and packaged with care.
Shopping was simple. Great pictures and descriptions.
Suggestions and comments from other Heirloom customers.
The customer service was great, and we would definitely order from you again.
We gave this as a gift for someone special that we work with that recently lost a loved one.
So easy and quick! I'm very excited about this rose...!
Ive been trying to buy this rose for 5 years! My husband passed in 2020 and I want this rose for him because he loved it too! Thank you so much!
Love their roses and the mint compost! A+ quality operation!
Mint Compost!
Roses were shipped quickly, packaged securely, and delivered timely.
I prefer own root roses, and Heirloom has cultivars that just aren't available near me at any price. I've had good luck with Heirloom so far.
Arrived in great condition. Can't wait to see the blooms!
Prompt & responsive!
Particular variety,
On time shipping and quality roses. Will shop again
I have not given you a card yet! I'm excited to see my first rose!
I was sent a rose bush by a friend and I’m a newbie so I thought the dirt would help.
Top notch products, people,...all around! I will order here again.
Very easy! Thank you! They were delivered on time and in great shape!
Roses I bought from you two years ago are gorgeous!
My catalog arrived in good shape. Beautiful pictures..
I’ve ordered from Heirloom Roses before.
Love this site - all "own root" roses and great information to take care of them!
Prior customer
Mint compost
Delivered on time and package arrived safely with no damages.
Affordable, easy shipping, and large selection.
Wish there was more education about roses and rose types
Good quality of the variety I want
Smooth experience, easy ordering and shipping was great.
Loved the selection
Gain trust and grow your business with customer reviews.
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
