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Heirloom Roses has a rating of 3.7 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service, and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 3 days
9,602 reviews
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
I'm very pleased. My roses are in good condition, arrived exactly when they said they would. All have new growth just a few days after they arrived. I'm % delighted
Heirloom has quality roses. The way they are shipped is second to none. The company's customer service is excellent.
I can't say enough good things. I wouldn't go anywhere else fir my roses.
Tip for consumers:
You just can't go wrong with this company. Roses are expensive so the value is so important.
Products used:
Roses, fertilizer, soil
Perfectly packaged and very well protected. Starts were well moistened. I was surprised about the lack of leaves until I watched you very informative video. That is very helpful.
Recommendations from Floret and others in our area.
I was so happy to find this site. The variety of roses offered and descriptions of the rose types was extremely helpful. My roses arrived in excellent shape and when expected.
I was interested in roses that are not often available at my local nurseries. During my visit to the UK, I discovered roses I wanted to grow at home and found those roses for sale at Heirloom Roses.
The roses are great. They come back every year. They're strong, hardy disease free. Everybody loves the way they smell in my yard.
All of the videos were extremely helpful in receiving the roses, unpacking them, planting them, watering them and feeding them. Also, we appreciated the shipping updates, as we are on the East Coast.
We searched for a specific rose (Margaret Merril), and Heirloom Roses had them!
I've ordered and planted dozens of roses from Heirloom roses and I am always blown away with the quality of the rose bushes. I just need more space so I can purchase and plant more!
Bought roses and they were never shipped out. Says my order was canceled and it never shipped but no one will respond to my emails. All that money down the drain
Tip for consumers:
Don’t
Products used:
Roses
I ordered for roses, and they were package beautifully by planted them the same day according to the directions. I can't wait for them to t grow and bloom!
Quality roses
Shopping was fun. More than enough information for each rose. Only problem was the abundance to choose from just in what was available.
Wanted a better rose/root stock then the big box stores and a grander selection.
Great quality, beautiful and varied selection. Website is super helpful. Will definitely order form them again
I have been shopping for roses at Heirloom Roses for 2 years now. I am a relatively new rosarian BUT I research everything I buy or use painstakingly. The reasons I absolutely love Heirloom are:
Own root roses: yes, they take a bit longer to grow to their full potential BUT they are easy to grow - no parent graft messing up - sending shoots etc.; you don't have to worry about pruning them too much; relatively disease free
Quality of roses: I have crossed the 25 different roses mark from HR. All roses have arrived EXACTLY as expected. As mentioned above, they take a bit longer to grow but once established they are SOLID. And the blooms are GORGEOUS!
The fertilizers etc.: The fish emulsion is solid gold. The roses go crazy after application. Tons of buds within a few days. The bone meal is also of an obviously higher quality than the 'premium ' brand from the gardening centers.
Customer Service: I have never had an issue with customer service AND the folks who pick up the phone KNOW ABOUT ROSES! As I was going through my rosarian initiation, I had many questions. And the answers were always available.
YouTube Channel: I LOVE HR YouTube channel. Simple, drama free solid advice
Small Business: While I do not disavow large business by any means, I support small business as much as I can and it is important to me.
Products used:
Roses, fertilizer etc
Wow! Thanks for such a thorough review. Sounds like you totally understand that the best roses start with the best roots. If you want a job in customer care, let us know! You have learned a lot as a rose gardener! ;) - Robin
EDITED: I was gifted a rose and it died. I had a couple of struggles with Heirloom Roses. First of all, they would not talk to me even though I had the order number and original packaging. So, I had to bug the gifter to try and contact them, which required multiple communication attempts. Thankfully this was a family member and I was able to reach them, but I would not recommend gifting from this company as it is not an easy process if the receiver has issues.
I planted the rose on March 15th after carefully monitoring the temperature. Since then, it did not freeze as proven by weather records. Initially, Heirloom Rose refused to replace or refund the dead plant because according to them, it "could" have frozen in my area until April 11th. As I and the gifter continued to reach out, we eventually found out that purchasing from a 3rd party vendor (Amazon) voids the companies 1 year warranty. Heirloom did eventually make this right, which I very much appreciate. However, I would still suggest caution when purchasing, especially if it is through a 3rd party site.
Products used:
Heirloom Roses Rose Bush - The Sunbelt® Plum Perfect
I have grown roses for 20+ years, and have a garden of 300+ roses. I live in Charlotte, NC, on the cusp of zones 7-8. Over those years, I've learned:
• Bare root roses ordered in the fall and planted in Feb/Mar get strong and thrive.
• Container roses planted after Memorial Day soon struggle and whither. Don't bother!
Then I came across Heirloom early this summer. A few roses were on sale, they offered free shipping with just a few roses and -- most of all, they offered a year-long guarantee. I watched the videos and was shocked by the way they strip the leaves off plants and promise they'll grow. I didn't believe it... but thought I had nothing to lose given their guarantee.
So I tried five roses -- in mid-summer!
They are not only living and growing, they are FLOURISHING! I purchased in June, received in mid-July, and planted after they'd begin to sprout in late July. (I actually waited to plant them because I was certain I'd be sending them back, dead).
Today I ordered two more roses, which I will plant for a dear couple, in memory of the child and grandchild they lost earlier in 2023. A few months ago I NEVER would have risked planting two roses this time of year -- what if they die for these wonderful people? But I am now willing to take the chance by purchasing roses from Heirloom. (Of course they still may die, but I now believe Heirloom gives me the best chance of success!)
What Heirloom does is clearly a labor of love. I love growing roses, but have felt over the years that most growers have abandoned their product in order to sell a plant that soon dies. I know David Austin doesn't do that (but they sell out of everything by Memorial Day); now I have a supplier who is different from whom I can buy all year!
Thank you, Heirloom!
Products used:
roses
I was looking for a specific rose (Lord Byron/Polka). The website and customer service was very helpful answering questions.
The rep I spoke with was very helpful and friendly
For a guaranteed healthy, vibrant rose
My roses have always come in healthy and ready to grow. Some have done better then others after planting, but that's not Heirlooms fault.
Own root roses
Quick response to a warranty claim - very helpful! It all went very smooth, the replacement Rose arrived in good condition and I am happy!
My 3 from you in my basement last December with grow light didn't make it - better luck this time. Need a Mr Lincoln too but not available.
Not grafted!
My 3 from you in my basement with grow light didn't make it - better luck this time. Need a Mr Lincoln too but not available.
I've ordered from heirloom a number of times and the roses I receive are always in great shape and packaged wonderfully.
Wide variety, good prices, more availability than competitors
I am so glad to have found most of not all the roses my father grew in his grace in the late 60's and early 70's
I was alerted to the availability of Fragrant Cloud
Thank you for letting me know Blue Moon is available!
I love Heirloom Roses!
Rose arrived well packaged. I planted using easy to follow instructions. Now waiting for bush to grow and bloom!
Very easy process! Hassle free guarantee on 2 of my roses that didn't make it despite my due diligence. Looking forward to my new replacements.
Love their roses
I'm planting them today, looking forward to beautiful roses. The website is easy to use, I appreciate that.
Gain trust and grow your business with customer reviews.
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
Jake, I'm sorry to hear that you didn't receive your roses. I'm not sure what happened. If you can email us at info@heirloomroses.com and put ATTN: ROBIN in the subject line we will respond to you right away and get this sorted out for you. If for some reason your order was cancelled, you should have been automatically refunded. We will get to the bottom of this for you.