- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Heirloom Roses has a rating of 3.7 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service, and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 3 days
9,602 reviews
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
They came on time and very well preserved. They will no doubt be a wonderful addition to my garden. I can't wait to order more!
The options looked wonderful and I really want to add more roses to my established garden. I hope that this order is one of many, many more to come.
Excellent plants and service!' They stand behind their guarantee and have always helped when i had questions.
They replaced two roses that did not make it through the winter with only a review of my explanation. No hassle -no fuss
Plants ate own rootstock - no disappointment in what grows following season if zone qualifications are followed. So happy to have found them
IT IS LATE IN THE SUMMER SEASON AND YOU STILL HAVE ROSES THAT ARE ON MY WISHLIST. SO MANY ROSES, NOT ENOUGH GARDENS. TODAY WAS VERY GOOD FOR CHOOSING WHICH BEAUTIES WILL GRACE MY BEDS
LONG TIME CUSTOMER
Great prices and the roses arrived in perfect condition. The videos explaining what to expect were helpful.
I was looking for a specific rose
Very well packaged for their trip, my roses arrive unscathed. They are perky and ready for planting.
Wonderful healthy roses, packed with care. Always arrive in excellent condition.
My go to source for roses!
I always buy my roses from you!
Ordering free catalog. I love having pictures and info at my fingertips. I keep browsing waiting for my home to be completed before landscaping.
I originally was searching for dog rose and your company was one that popped up. Beautiful selection of roses. I will purchase from you
Good website non glitchy. Easy to find what will work in my garden and beautiful selection. Will shop here again
Chance mainly but glad I did lot of variety and good descriptions of planting conditions and recommendations
Cannot contact anyone by phone. Have no idea when or if we are receiving our roses we orderedMarch arch
The rose plant arrived one day ahead of time and looks very healthy. Time will tell after we get it in the ground.
An excellent experience, from the website to delivery.
I really enjoyed finding a site with scented roses! I plan to return next Spring and order a Climbing rose!
For years I've wanted to re-create the hypnotic scent from the Antebellum days, on those sprawling Southern Plantations. In that time, on the Summer night air, one sat on a wrap-around porch, drinking Sweet Tea or Mint Juleps, surrounded by the scent of Tea Jasmine mingled with the scent of roses. Ahhh... such a heavenly scent. For several years I've have had a very difficult time finding a rose with even enough scent, to be able to smell it without having to walk over to the open rose and bury my nose in its' center, just to get a slight hint of Rose. I am hoping my search for that scented rose is over.
I will update the progress of this Peace rose here, next Summer, if it is possible to do so.
Thank you
Easy to work with.
Received my lovely little rose in perfect condition.
Now I must get her in the ground and wait for her to bloom.
Sonya was a great customer service person to work with to get my rose a replacement. Thank you for your help
Products used:
Roses
I am so glad to hear that Sonya was able to help you with our One Year Guarantee and get you that replacement rose. Here's to a beautiful growing season! - Robin
I have been looking for these roses and always sold out. Found them and can't wait I know they will be beautiful and smell heavenly.
The roses I wanted were in stock and high quality.
Roses were delivered impeccably! They have been planted and we are excited to see how they grow and bloom!
So many beautiful options.
Enjoy viewing roses and receiving specific information for optimum growth and blooming.
Easy to order and prompt delivery.
Easy ordering
Easy to use website. I had to change my order and customer service was very helpful. I watched videos on planting on your site. All helpful
Website search
The whole thing with about as well as I thought it would. Only time will tell if I made the right choice.
You have the only roses that come NOT BARE ROOT
Just got these in the ground, looking forward to seeing how they perform.
They arrived in good condition.
You have heirloom roses. I do not like the hybrids.
Has been a bit disappointing. I don't know what else to say,, I don't think you'll want to use my review anyhow.
Wanted roses they offer
Very easy to navigate the website. The filters were very helpful in helping me narrow down the rose that was best for me.
I’ve seen it recommended on social media
I appreciate timely delivery of the product which is similar with the product shown in picture on the site.
Roses sent on time and arrived in great condition! Growing beautifully! I absolutely LOVE the first bush that has started to bloom, Twilight Zone!
I saw them on Garden Answers on Facebook.
Gain trust and grow your business with customer reviews.
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
Dana, I'm sorry to hear that you have had difficulty contacting us. We have been inundated with calls and emails and just this week hired five new employees to help us with our customer care. So I apologize for the length of time it took to reach us. In future, you can always log on to your account to see your order and the ship date that you chose at checkout. I hope that is helpful.