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Heirloom Roses has a rating of 3.7 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service, and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 3 days
9,602 reviews
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
Rose arrived well packaged on the expected date. I followed instructions and it still looks healthy.
Only provider that stocked the rose I wanted in USA.
One rose had yellow leaves and is now a stalk, the others looked very rough. I am hoping they will come back.
I have ordered before and the roses i tecieved were beutiful.
The rose shipped on time, came as described, and is doing well in its pot til I can direct plant it. Overall, very pleased.
They carried the type I wanted as found through a google search
We love sending these for special occasions. The roses are beautiful and always arrive in good condition.
Have purchased these for different occasions in the past.
I'm waiting on my rose plant but the catalog I received has me dreaming of even more gorgeous plants!
I was specifically looking for a climbing rose and Heirloom Roses had the largest selection and most helpful website.
These pathetic plants showed up broken, disheveled, and waterless. I will never buy heirloom again. This goes to show cost doesn't equal quality.
Tip for consumers:
the cost does not equal the quality
Products used:
Hybrid Tea Roses
I shopped for a relative in another growing zone and found just what I wanted.
Best selection
Heirloom roses are the best specimens and come healthy and well packaged every time.
Highest quality
The root of the Florentina Rose is not good, it's dark. The Teasing Georgia Rose is better and begin to sprout after a few days.
Thank you so much for taking the time to give us feedback. One of our team members did reach out to you directly and offered assistance. If you could reply to her, we are happy to take a look and get this resolved for you! Your quality own-root roses come with a one-year warranty! We look forward to hearing back!
The planting instructions were very clear and roses arrived in perfect condition and they arrived fast. I wqill be ordering agan!
Free shipping
My roses arrived beautifully wrapped and in perfect condition.
I have ordered roses before from Heirloom and they have always been great roses
Easy check out and beautiful roses. Delivered when requested and packed great for shipment.
Needed climbing roses
Please make is easier to find out how much shipping is. I didn't know how many to buy to get free shipping until the end.
They were on sale and I have purchased from you before.
Too many roses, not enough room...but I try! Heirloom roses are the best.
They may be small to start, but they grow exceptionally well once they're in the ground. I've never been disappointed.
My first order from Heirloom roses; received a healthy plant and excited to see it grow and bloom!
They had the rose variety i was looking for
I received a text telling me that my rosebush had been delivered and a picture of the box.
I read an article in HGTV magazine showing the Iceberg Rose and looked where they were being sold. After reading the reviews from people, I ordered. My rosebush arrived in excellent shape. Each day since the arrival, my rosebush continues to look better. I am so pleased.
It's been fast and easy. Hope the product meets my expectations.
Convenient.
The packaging was great. I received the roses that seem to be in good healthy conditions.
Saw Heirloom roses on a YouTube channel.
Love this company! I have 7 roses from them so far and have had great success.
Because of their customer service and care for the product.
It came in and was perfect! My mom is ecstatic to get it for Mother's Day!
Very well packaged. Bush had 3 small leaves. Placed in pot near window until
Planting this weekend.
Quality rose bush
Gain trust and grow your business with customer reviews.
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
Hello Randy,
One of our Customer Care representatives reached out to you via email to offer help. If you have roses that are struggling or were damaged in transit, please reply to the email for assistance. We would love to help!