HelloTech

I made an appt. On one day to fix my printer. The tech Lawrence never showed up and did not call! Never had someone so rude. Made another day and time and they said they could not make that time!
Gave them one more chance to make another time and day and they could not make that! I was so angry. What kind of service is this? I gave you 3 different days with 3 different times and you could not make any? The people are very nice, but I told them I am going back to Geek Squad. Horrible Service!

We had a technician come out to install a NEST thermostat in our condo. He was not able to do this as he stated he "is not an HVAC technician" and did not understand our current thermostat setup enough to switch it over to NEST. He explained we would not be charged as he couldnt complete the job. Well, we were still got charged $106 and after multiple attempts I can not get a response from this company!

I made a big mistake not hiring the second time and Hello Tech dispatched an inexperienced tech, I had to kook again and specifically asked for Jason, extreme skills, great personality, he deserved a 10 star rating!
He reconnected my wireless printer, installed my Xfinity email, deleted all files on my old MacBook, tasks that the previous tech was unable to perform (!), he made sure that all was connected correctly to iPhone, iPad, Mcbook air, the previous tech created a nightmare/a big mess.
Jason has so much knowledge, on time, very very reliable.
I highly recommend him.

Total B.S. Of a company. A waste of four days of my life I will never get back. Each day a tech would "be at your home at 9a". On Monday, the first tech no showed, and was going to come on Tuesday instead. Tuesday, no tech again. So, they scheduled a different tech for Wednesday...who didn't show so we went to the HelloTech and rescheduled...and they charged us $25 to reschedule! Then Thursday they no showed again! Run. Run very fast away from this company.

#1 technician was given the wrong address
#2 technician had no idea why they were there or the nature of the problem
#3 tech had no idea how to address the issue
#4the company -without my knowledge signed me for the annual plan w a monthly charge
#5 called them to reverse the charge and was disconnected 3 times

Seems kind of scammy to me

Hellotech quoted me a price to dismount and then mount a new TV on my wall. They overcharged me $69 more than they quoted. I brought that to their attention numerous times but no one would follow up on it. Finally I received a refund for $50 but not for the $69 they agreed they overcharged me. Then they put the $50 refund and the $69 back on my credit card. I disputed the charges with my credit card company. The lack of any follow up and the incompetence and the overcharges, what a mess. Don't use them or get a quote in writing.

I hired HelloTech to help install a home security system. The first technician canceled on the day of the appointment, not long before he was supposed to arrive, saying he hadn't realized how far away we were from him. Then I tried multiple times to rebook the appointment with other technicians, and yet another one canceled on the day. Finally one did show up, but he didn't install the system correctly and it soon stopped working. HelloTech promised to refund me and then did not, so I disputed the transaction with my credit card company and they resolved it in my favor. I would not use this company again.

Gave it a one star because there is not a 0 star. Supposed to come out didnt show. Repeat. Third time tech showed up went to get a ladder i dont know why.it was for a thermostat. Never came back. Finally had to call corporate to get a response. The tech said he was exposed to Covid and had to be tested. And he came to our house! I would never recommend them to anyone. Not even my worst enemy

I have a 75" flatscreen TV. I told the Hello Tech rep whom I spoke to, that I am not able to assist in mounting such a large screen to my wall. I explained one person would not be enough, because the TV was too heavy. Two Hello Tech reps on 2 separate days, told me not to worry, that they would send two technicians over to do the job. They lied. And then had the gall to ask me to wait 5 hours and they'd send 2 technicians over. Why would I believe a 3rd lie…their promises were obviously not to be trusted.

Megan contacted me originally and immediately told me that she knew what the issue was and had me go buy a new Linksys mesh network without seeing the issue. I purchased the $250 equipment despite already having a very new wifi network. While she certainly tried to get the speeds up, she had to leave to get to the next appointment. My wifi signal was now fairly strong but speeds were not really improved. Right after she left, my service was WAY worse than it was before she cane out. She told me that I'd have to work with Fidium (my internet provider - 1GB speed is what I pay for) now on the speeds. Today, the Fidium tech came out and was able to get the speeds up from the modem. But, the speeds out of the new wifi network that Megan had me get simply weren't much better.

I scheduled a service and the technician called be and asked if I really wanted him to come out…yea I did. Then he was going to be 2 hours later, so I rescheduled for the next day. They then called me when the technician was supposed to arrive and told me to wait for him he was in traffic, but would be there…45 minutes late. We waited the extra 45 minutes and at 55 minutes late I got a text saying he wasn't coming at all. They are so unprofessional and the technician I spoke to on the phone was very rude. I cancelled my request altogether, I then got a text saying my appointment was scheduled for December 31st, I never scheduled another appointment and definitely not one two months away. I will never use them again.

Not happy at all.not knowledgeable. Wasting my time.my money.no one show up. Jonathan call me.look like his conversation he dont want to do it.he say he is behind and also he say he will come 7:30. Also he say its took long time to do it.than he call agin and say he can do it right now.but if I want he can do it one camera $85 on the the side.but he is not going to do it with hello tec.also he say he can come tommrrow. He don't want today.he cancel my order.than I the help desk. He say he cannot do it any thing. Our tec not do this type of job.I told him send another tec.but he say no.we cannot do it.I told him he don't want it thus why. He say he cannot send another tec. I told him please make another review.that is very simple camera.I ask for manager.waiting long time no show up.bad service. He did not transfer me too the manager. He is indian to not help me. He dont know what he is doing.sorry to say that.trure is true.Not recommend to any one.very bad experience

I had a ring item installed. The technician was on time and very nice, but I found it concerning that I was asked to pay through an app. Since the technician couldn't do not complete all of the items that had been prepaid, he suggested canceling the service and paying him directly. I asked him if it was against policy and he said no. Well, I read the FAQ after he left and it is against the HelloTech policy. I assume he didn't want them to get a percentage of the fee. It looks like I didn't receive service and I did. I have video of him doing the install to prove it. He also did not do a great job, it looks haphazard. I think he tried his best but wasn't skilled enough. I would not recommend HelloTech to anyone.

Do not use this company. They lie, they hang up on you, they just don't care. There is no premier service here. You can't even speak to a supervisor in a reasonable amount of time. They remoted in and crashed my computer. Then they didn't send a technician. I waited four days without being able to run my business. Calling several times a day. Since I couldn't get them to help I got another person and sent them the bill. They refused to reimburse it saying I made up the part of them remoting in and sending my computer to black screen. Do not use this company. They should go out of business. I am in the service business and they are nothing but liers and scammers. Shame on you.

Firstly they say that they don't charge you until the service is complete. Well, that's complete bull$#*!, they charged me instantly and promised me that the service is basically guaranteed. So then comes the day they were supposed to install my tv, the tech calls last minute and says he can't make it and that i'll have to call and reschedule. Well, nobody ever freaking picks up, took me an entire week to get a hold of someone, then they just tell me to reschedule online. So after i rescheduled to the next week (so the next scheduled date is 2 weeks after the missed installation date). I take the whole day off of work just to be there. Lo and behold, tech doesn't show up, and this time doesn't even give me a call. I ended up talking to their chat because nobody $#*!ing answers the phone. He once again just tries his best to get me to stop using the chat 'oh i promise he's on his way, please close the chat window.' and then I get an email saying that the tech is unavailable and they 'are currently looking for another tech'. $#*! it's been 3 weeks since I paid, and those incompetent asses still haven't gotten $#*! done. And then I find out they also automatically added me to their $#*!ty tech subscription and charged me right away without my knowledge.