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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Thank you for your fantastic review, Scot! We're delighted to hear that everything went smoothly for you and that you had a positive experience with our customer service. Your satisfaction is important to us, and we're glad we could provide you with great deals and excellent service. Happy bidding!
Amazing experience and the suspense if I win or I did not win.
Thank you for your glowing review, Roberto! We're thrilled to hear about your amazing experience and the excitement of bidding. We're glad your friend introduced you to HiBid, and we hope to continue providing you with great experiences. Happy bidding and may the suspense always keep you engaged!
During the auction, the screen scrolled and reloaded, making it difficult to monitor the auction and bid on appropriate items. After items completed, I was surprised to see the comment "MAY HAVE WON". That was a bit indecisive. I was unable to pay for my items the next day because of technical difficulties.
We apologize for the delayed response, Ann, and appreciate your feedback. We understand how frustrating technical issues can be when trying to monitor and bid on auctions. The “May Have Won” message appears while final results are being processed, but we understand how this can be confusing. You can also contact the seller directly to confirm the final status of your items. If you're still experiencing any difficulties or need assistance, please reach out to our support team at 844-775-4774. We appreciate your input and are always working to improve the bidding experience.
Just as the auction bidding was about to close, they changed the date from Friday evening to Sunday evening.The auction company instructions stated not to bid if could not pick your items on Saturday. They then changed the pickup date to Monday. Why have an ending date if you cannot stick to it? I don't think was HiBid's problem. If you publish a date, you should stick with it.
We apologize for the delayed response, Boompa, and appreciate your feedback. Auctioneers manage their own listings, including end dates and pickup schedules, but we understand how frustrating it can be when changes happen unexpectedly. If you’d like to report this issue or need assistance, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.
It was relatively easy navigating through the bidding experience. The watch items page was very handy for keeping track of my bids and when items were close to closing. I've been waiting for direction post auction about when and how to pay and pick up items as they are still shown as May Have Won... I will use the site again!
I used this website years ago and after using it again I was surprised this hadn't changed by now. The fact that auction houses have to use dummy listings to relay the auction information like pickup time/location, shipping, bidding terms, etc is a very gumshoe solution to an obvious flaw with the design of the site
I recently bid on some sealed pokemon booster boxes that LA collectibles had posted. I caught them on one occasion selling a counterfeit base set box. When the original winner of the auction backed out they reached out to me directly trying to sell it. I told them it was counterfeit and highlighted the obvious signs. A second auction came up with a different box set. They reached out to me directly again saying they would sell me one of the 12 they had. I bought it and when it arrived I was able to confirm it also was counterfeit. I reached back out to them to ask for my money back and that it was counterfeit. They ignored my requests and messages and just posted up another auction for the same counterfeit boxes. Hibid needs to do something about this company as they continue to scam customers on their site making hibid look bad.
We apologize for the delayed response, J.D., and appreciate you bringing this to our attention. Auctioneers are responsible for the items they list, but we take reports of fraudulent activity seriously. Please contact our support team at 844-775-4774 with any details you can provide so we can look into this further. Your feedback is important, and we’re committed to maintaining a trustworthy marketplace.
I recently participated in an HiBid online auction. I had viewed items well in advance, and had written down the lot numbers for items that I was interested in. For that reason, I waited too until to close to the start of the auction to get logged in. Since it had been some time since I had bid on things through HiBid, I had forgotten my password and had to scramble to get a link to set up a new one. When I had finally gotten logged in, I was having difficulty getting a payment method inputted using my smartphone and had to log out on it and log in on my laptop. Having gotten that straightened out, I was then able to switch back over to my phone. The point is, had one of the items that I wanted to bid on been one of the first lots to close I would have missed out. I will try to avoid that mistake in the future. HiBid's offer an engaging way to participate in live online auctions and I look forward to my next experience. Thanks.
I would dare say I have purchased at least 8 diamonds, Gold, and designer handbags. In my first order I was nervous for the product to arrive, making sure I was not duped. When it arrived, as they had said the day etc, I was very pleased. I still had doubts, so purchased a diamond tested, and all looked good. Took to big Diamond store to have mounting and they were just another confidence booster in my decision.
Thank you so much for your glowing review, Anthony! We're thrilled to hear that you've had such a positive experience with us. It's wonderful to know that we were able to exceed your expectations and provide you with the confidence and reassurance you needed throughout your purchases. We're committed to delivering exceptional service and quality products every step of the way, and we're delighted to have earned your trust. We look forward to continuing to serve you and providing you with more fantastic finds in the future - happy bidding!
I got banded from bidding on auctions because you're misleading site... It says to leave your Max bid and let it work work for you. Well that's what I did and I got kicked out of auctions because I didn't know any better. Now I can't get the items I wanted because of your main page and different rules of the The auction pages themselves.
We apologize for the delayed response, Daniel, and we're sorry to hear about your experience. Each auction house sets its own bidding rules and policies, which can vary. We understand how frustrating it can be when expectations don’t align with auctioneer policies. If you’d like assistance understanding the rules or appealing your bidding status, please contact our support team at 844-775-4774. We appreciate your feedback and the opportunity to improve your experience.
It's easy to bid and you can follow it live as the closing gets near
Thank you for your positive feedback, Bill! We're delighted to hear that you found our auction platform easy to use and enjoyed the live bidding experience. We apologize for any confusion regarding payments, and we're here to help clarify any questions you may have. Please don't hesitate to reach out to our customer support team for assistance with payment inquiries or any other concerns you may have. We're committed to providing a seamless auction experience for our customers, and we appreciate your support. We hope to see you at our future auctions - happy bidding!
Won my auction cant find an invoice called auctioner no answer & no way to get ahold of a live person on hibid. Format for bidding is very easy. Trying to navigate the site for invoice or anything else is difficult
We apologize for the delayed response, Denise, and appreciate your feedback. Auctioneers manage their own invoices, so we recommend reaching out to them directly for assistance. We understand how frustrating it can be when communication is difficult. If you need help navigating the site or locating auctioneer contact information, please reach out to our support team at 844-775-4774. We appreciate your input and hope your next experience is smoother.
The bidding process through Hi Bid was terrific and I will likely try again. The problem was the actual auction. I purchases used Emeril 360 air fryer and got it for I felt was a very good deal frankly. The problem is that the handle on the air fryer was broken which I discovered only after I got the item home and the baking racks that came with the item weren't even for the air fryer. If I want to use I will have to purchase Emeril replacement racks at a premium which will place the cost of the item well above what I might have paid through another route. I'm hoping g to be able to contact the party in charge of the auction but not certain how to do that.
Jacob, please contact our customer support team regarding the issue with your auction item, and we'll assist you in resolving it promptly. Thank you for your feedback, and we appreciate the opportunity to address your concerns. To better assist you: our support number is 844-775-4774. Happy Bidding.
I don't like the soft closing. Set a cut off time and all bids are final.
Thank you for your positive feedback, Robert! We're glad you're enjoying our auction format. It's worth noting that while some auctions may utilize a soft closing feature, it's at the discretion of the auctioneer and not all auctions on HiBid employ this method. We appreciate your support and hope to continue meeting your expectations in future auctions. If you have any further questions or suggestions, please feel free to reach out - happy bidding!
Just love winning a bid, always have great items. I'm here every week!
The HiBid site worked exactly as I expected. I made my max offer, received updates if I was outbid and refreshed every minutes.
Thank you for your positive feedback, John! We're glad to hear that HiBid met your expectations and provided a smooth bidding experience. We strive to make the bidding process as convenient and transparent as possible for our users. We appreciate your support and hope to continue serving you in future auctions - happy bidding!
Registration and bidding were fairly easy to use. However, closing time was later than advertised, and the additional two-minute increments were on top of that. It was confusing.
Thank you for your positive feedback, Melanie! We're pleased to hear that the registration and bidding process went smoothly for you. We apologize for any confusion regarding the closing time and the additional two-minute increments. We'll strive to ensure clearer communication in the future. We appreciate your support and hope you find the item you're looking for in our upcoming auctions - happy bidding!
Everything went well. Pictures were up early for preview. Any questions I had were explained on the site. Bidding went smoothly. Pickup of my winning bid items also went smooth & efficient.
Thank you for your positive feedback, Jodi! We're thrilled to hear that you had a smooth experience from start to finish, both with bidding and item pickup. We're delighted that you found our site user-friendly and informative. Your continued support means a lot to us, and we look forward to serving you in future auctions. If you have any further questions or feedback, please don't hesitate to reach out.
I called Superior Auctions a couple times about pickup location and address and did not get an answer but left a message. They did call me back.
Thank you for your positive feedback, Marvin! We're delighted to hear that you found our notification system effective and that you had a great experience overall. We're glad to hear that Superior Auctions returned your call promptly. We appreciate your continued support and look forward to serving you in future auctions. If you have any further questions or feedback, please feel free to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful review, Gloria! We're thrilled to hear that you found our bidding process easy and our listings well-presented. Your satisfaction is our priority, and we're delighted to have provided you with a positive experience. Happy bidding!