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4.0

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About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...


hibid.com
Lincoln, United States
+163
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HiBid Reviews Summary

The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

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Indiana
1 review
1 helpful vote
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I was SO EXCITED!
April 6, 2024

I have been looking for a non-expensive car for a while now and the other auction site that I had been looking at had so many hoops to jump through I just didnt want to do it. When I came across HiBid and was checking out the jewelry section, cuz I was also looking for an engagement ring... so I looked at local car auction places and found HiBid is working nationwide and found a motorhome and Mercedes Benz that I just purchased with no hassle and great ease. Thank you!

Date of experience: March 27, 2024
Missouri
1 review
1 helpful vote
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Very happy!
April 6, 2024

Easy process. Arranged easy pickup. Larry was very helpful.

Date of experience: March 27, 2024
Ben C. HiBid Rep
over a year old

Thank you for your feedback, Riley! We're delighted to hear about your positive experience with us. Making the process easy and providing helpful service is our priority. We appreciate you choosing us, and we hope to assist you again in the future! Happy Bidding!

Pennsylvania
1 review
0 helpful votes
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Not sure what was going on
April 6, 2024

At the last auction bidding was closing all over the place you had to scroll up then down then back up. They need to be in order it was such a mess

Date of experience: March 27, 2024
Ben C. HiBid Rep
over a year old

Thank you for your feedback, Josh. We appreciate your input. The movement of auction lot items indicates their proximity to closing. Happy bidding!

Montana
2 reviews
0 helpful votes
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Auction was good
April 6, 2024

I love auctions and have used hibid many times. Not sure why, but whenever I looked at a lot it would take me back to the beginning. In the past I would be where I left off.

Date of experience: March 27, 2024
Ben C. HiBid Rep
over a year old

Thank you for your review, Antionette. We're glad to hear you enjoyed the auction. We apologize for the inconvenience you experienced with navigating through lots. We'll look into this issue to ensure a smoother browsing experience in the future. Happy bidding!

Minnesota
1 review
0 helpful votes
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Not happy with Auction House
April 6, 2024

I won a 14k necklace from Vail International Inc. and they charged me sales tax. I have made repeated attempted to get them to refund that. I am tax-exempt and sent them my ST3 showing that I am a reseller. So far they have ignored my request.

Date of experience: March 27, 2024
Audriana B. HiBid Rep
8 months ago

We apologize for the delayed response, Pat, and appreciate your feedback. Auctioneers are responsible for processing sales and handling tax exemptions, so we recommend continuing to reach out to Vail International Inc. directly regarding your refund request. If you're having trouble getting a response, please contact our support team at 844-775-4774, and we’ll do our best to help facilitate communication. We understand your frustration and appreciate you bringing this to our attention.

Wyoming
1 review
2 helpful votes
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When bidding on multiple lots, hard to keep track of winning bids and focusing on future bids. Also, I am using a mobile device and I'm new to online auctions.

Date of experience: March 26, 2024
Ben C. HiBid Rep
over a year old

Thank you for your feedback, Timothy. We understand the challenge of managing multiple bids, especially for newcomers to online auctions. We appreciate you choosing HiBid and hope to make your future experiences smoother. Happy bidding!

Missouri
1 review
2 helpful votes
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Great
April 5, 2024

Easy to bid easy to follow items pictured well listed good

Date of experience: March 26, 2024
Ben C. HiBid Rep
over a year old

Thank you for your wonderful review, Gloria! We're thrilled to hear that you found our bidding process easy and our listings well-presented. Your satisfaction is our priority, and we're delighted to have provided you with a positive experience. Happy bidding!

Michigan
1 review
2 helpful votes
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Great deals
April 5, 2024

Everything went smoothly. Customer service was great.

Date of experience: March 26, 2024
Ben C. HiBid Rep
over a year old

Thank you for your fantastic review, Scot! We're delighted to hear that everything went smoothly for you and that you had a positive experience with our customer service. Your satisfaction is important to us, and we're glad we could provide you with great deals and excellent service. Happy bidding!

Pennsylvania
1 review
2 helpful votes
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Amazing experience and the suspense if I win or I did not win.

Date of experience: March 26, 2024
Ben C. HiBid Rep
over a year old

Thank you for your glowing review, Roberto! We're thrilled to hear about your amazing experience and the excitement of bidding. We're glad your friend introduced you to HiBid, and we hope to continue providing you with great experiences. Happy bidding and may the suspense always keep you engaged!

Minnesota
1 review
1 helpful vote
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Unreliable
April 5, 2024

During the auction, the screen scrolled and reloaded, making it difficult to monitor the auction and bid on appropriate items. After items completed, I was surprised to see the comment "MAY HAVE WON". That was a bit indecisive. I was unable to pay for my items the next day because of technical difficulties.

Date of experience: March 26, 2024
Audriana B. HiBid Rep
8 months ago

We apologize for the delayed response, Ann, and appreciate your feedback. We understand how frustrating technical issues can be when trying to monitor and bid on auctions. The “May Have Won” message appears while final results are being processed, but we understand how this can be confusing. You can also contact the seller directly to confirm the final status of your items. If you're still experiencing any difficulties or need assistance, please reach out to our support team at 844-775-4774. We appreciate your input and are always working to improve the bidding experience.

Texas
1 review
0 helpful votes
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Changed ending date
April 4, 2024

Just as the auction bidding was about to close, they changed the date from Friday evening to Sunday evening.The auction company instructions stated not to bid if could not pick your items on Saturday. They then changed the pickup date to Monday. Why have an ending date if you cannot stick to it? I don't think was HiBid's problem. If you publish a date, you should stick with it.

Date of experience: March 25, 2024
Audriana B. HiBid Rep
8 months ago

We apologize for the delayed response, Boompa, and appreciate your feedback. Auctioneers manage their own listings, including end dates and pickup schedules, but we understand how frustrating it can be when changes happen unexpectedly. If you’d like to report this issue or need assistance, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.

Canada
1 review
0 helpful votes
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It was relatively easy navigating through the bidding experience. The watch items page was very handy for keeping track of my bids and when items were close to closing. I've been waiting for direction post auction about when and how to pay and pick up items as they are still shown as May Have Won... I will use the site again!

Date of experience: March 25, 2024
Canada
1 review
1 helpful vote
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Auction info
April 4, 2024

I used this website years ago and after using it again I was surprised this hadn't changed by now. The fact that auction houses have to use dummy listings to relay the auction information like pickup time/location, shipping, bidding terms, etc is a very gumshoe solution to an obvious flaw with the design of the site

Date of experience: March 25, 2024
Maryland
1 review
2 helpful votes
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I recently bid on some sealed pokemon booster boxes that LA collectibles had posted. I caught them on one occasion selling a counterfeit base set box. When the original winner of the auction backed out they reached out to me directly trying to sell it. I told them it was counterfeit and highlighted the obvious signs. A second auction came up with a different box set. They reached out to me directly again saying they would sell me one of the 12 they had. I bought it and when it arrived I was able to confirm it also was counterfeit. I reached back out to them to ask for my money back and that it was counterfeit. They ignored my requests and messages and just posted up another auction for the same counterfeit boxes. Hibid needs to do something about this company as they continue to scam customers on their site making hibid look bad.

Date of experience: March 25, 2024
Audriana B. HiBid Rep
8 months ago

We apologize for the delayed response, J.D., and appreciate you bringing this to our attention. Auctioneers are responsible for the items they list, but we take reports of fraudulent activity seriously. Please contact our support team at 844-775-4774 with any details you can provide so we can look into this further. Your feedback is important, and we’re committed to maintaining a trustworthy marketplace.

Nebraska
1 review
0 helpful votes
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Get signed in well in advance
April 4, 2024

I recently participated in an HiBid online auction. I had viewed items well in advance, and had written down the lot numbers for items that I was interested in. For that reason, I waited too until to close to the start of the auction to get logged in. Since it had been some time since I had bid on things through HiBid, I had forgotten my password and had to scramble to get a link to set up a new one. When I had finally gotten logged in, I was having difficulty getting a payment method inputted using my smartphone and had to log out on it and log in on my laptop. Having gotten that straightened out, I was then able to switch back over to my phone. The point is, had one of the items that I wanted to bid on been one of the first lots to close I would have missed out. I will try to avoid that mistake in the future. HiBid's offer an engaging way to participate in live online auctions and I look forward to my next experience. Thanks.

Date of experience: March 25, 2024
Virginia
1 review
0 helpful votes
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I would dare say I have purchased at least 8 diamonds, Gold, and designer handbags. In my first order I was nervous for the product to arrive, making sure I was not duped. When it arrived, as they had said the day etc, I was very pleased. I still had doubts, so purchased a diamond tested, and all looked good. Took to big Diamond store to have mounting and they were just another confidence booster in my decision.

Date of experience: March 25, 2024
Ben C. HiBid Rep
over a year old

Thank you so much for your glowing review, Anthony! We're thrilled to hear that you've had such a positive experience with us. It's wonderful to know that we were able to exceed your expectations and provide you with the confidence and reassurance you needed throughout your purchases. We're committed to delivering exceptional service and quality products every step of the way, and we're delighted to have earned your trust. We look forward to continuing to serve you and providing you with more fantastic finds in the future - happy bidding!

North Carolina
1 review
0 helpful votes
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I got Bannon from bidding
April 3, 2024

I got banded from bidding on auctions because you're misleading site... It says to leave your Max bid and let it work work for you. Well that's what I did and I got kicked out of auctions because I didn't know any better. Now I can't get the items I wanted because of your main page and different rules of the The auction pages themselves.

Date of experience: March 24, 2024
Audriana B. HiBid Rep
8 months ago

We apologize for the delayed response, Daniel, and we're sorry to hear about your experience. Each auction house sets its own bidding rules and policies, which can vary. We understand how frustrating it can be when expectations don’t align with auctioneer policies. If you’d like assistance understanding the rules or appealing your bidding status, please contact our support team at 844-775-4774. We appreciate your feedback and the opportunity to improve your experience.

New York
1 review
1 helpful vote
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It's easy to bid and you can follow it live as the closing gets near

Date of experience: March 24, 2024
Ben C. HiBid Rep
over a year old

Thank you for your positive feedback, Bill! We're delighted to hear that you found our auction platform easy to use and enjoyed the live bidding experience. We apologize for any confusion regarding payments, and we're here to help clarify any questions you may have. Please don't hesitate to reach out to our customer support team for assistance with payment inquiries or any other concerns you may have. We're committed to providing a seamless auction experience for our customers, and we appreciate your support. We hope to see you at our future auctions - happy bidding!

Washington
1 review
0 helpful votes
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Won my auction cant find an invoice called auctioner no answer & no way to get ahold of a live person on hibid. Format for bidding is very easy. Trying to navigate the site for invoice or anything else is difficult

Date of experience: March 24, 2024
Audriana B. HiBid Rep
8 months ago

We apologize for the delayed response, Denise, and appreciate your feedback. Auctioneers manage their own invoices, so we recommend reaching out to them directly for assistance. We understand how frustrating it can be when communication is difficult. If you need help navigating the site or locating auctioneer contact information, please reach out to our support team at 844-775-4774. We appreciate your input and hope your next experience is smoother.

Michigan
1 review
0 helpful votes
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The bidding process through Hi Bid was terrific and I will likely try again. The problem was the actual auction. I purchases used Emeril 360 air fryer and got it for I felt was a very good deal frankly. The problem is that the handle on the air fryer was broken which I discovered only after I got the item home and the baking racks that came with the item weren't even for the air fryer. If I want to use I will have to purchase Emeril replacement racks at a premium which will place the cost of the item well above what I might have paid through another route. I'm hoping g to be able to contact the party in charge of the auction but not certain how to do that.

Date of experience: March 24, 2024
Ben C. HiBid Rep
over a year old

Jacob, please contact our customer support team regarding the issue with your auction item, and we'll assist you in resolving it promptly. Thank you for your feedback, and we appreciate the opportunity to address your concerns. To better assist you: our support number is 844-775-4774. Happy Bidding.