casual, general men, womenAge 13-18, 19-25, 26-45 $
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About the Business

H&M, a Swedish multinational fast-fashion retailer founded in 1947, offers trendy and affordable clothing for men, women, and children. Headquartered in Stockholm, it operates over 5,000 stores in 74 countries, emphasizing sustainability through eco-friendly practices. H&M collaborates with renowned designers and continually adapts to market trends.


hm.com
+1 855-466-7467
Sweden
H&M is part of H&M Group
Founded in 1947
Clothing item from H&MFashion apparel by H&MMerchandise from H&M clothing lineH&M fashion product

Business Highlights

General

Parent Company: H&M Group
Year Founded: 1947
Target Gender: men, women

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $60

Returns

Return Policy: free
Return Instructions: all items must be in resellable condition, provided it has not been damaged, soiled, washed, altered
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Repair & Recycle

Product

Style: casual, general
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL, 3XL, 4XL)

Customer Service

Support Channels: chat, phone, facebook, instagram
Support Phone: +1 855-466-7467

Payment Options

Payment Methods: card payments, Paypal, financing, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate H&M?
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India
1 review
1 helpful vote
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Worst experience ever, worst services, worst customer service, average budget products. Can take 25-30 days to deliver the orders. They never reply back to your emails, the Customer care number doesn't work or will disconnect your calls, and the chat doesn't give any solutions. Just Pathetic!

Date of experience: July 27, 2022
Texas
1 review
0 helpful votes
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I recently went into this store to pick up some items for an upcoming vacation. I took a shopping bag full of clothes into the fitting room. The attendant said I could take in 7 and she would have to hold onto the rest. This was fine, as per usual for clothing stores. But after I tried on my 7 and came out to get more to try, the attendant was gone. I checked behind her counter for my bag. No sign of her outside the fitting room area, either. I wasted a lot of time shopping around for the items to only have them disappear. Not fun. Will not be going back.

Date of experience: July 5, 2016
Maryland
48 reviews
191 helpful votes
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We love H&M
June 5, 2017

Adore this store, but the online experience is a drag as one can't use Merchandise Credit. It's yet another vendor where everything in a larger size is predictably sold out, yet they have a million size 00 and 1's in stock, and where colors like white, black, grey, navy, maroon, forest green are always sold out, but they have plenty of the hot pink, acid green, yellow, pale pink and blaring turquoise. Perhaps, the buyers should note what's selling out immediately and what's landing in the sale section, and the sizes they never seem to have in stock a minute after they hit the store or website.

Date of experience: June 4, 2017
GB
1 review
1 helpful vote
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Clothes are great for prices however i hate shopping in the store as the clothes are far too tightly packed on rails, clothes can be seen much much better to the eye if your able to move them along with one hand! Thus not having to remove the whole item to look at it. Im a prickly one i know but drives me mad! Take 50% off the rails for better experience and top up regular, far too many size 8-10 on rails.

Date of experience: April 22, 2016
North Carolina
1 review
3 helpful votes
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Racist
January 9, 2018

No words for this company! Simply disgusted & at a lost of words It's one thing to use a child to promote racism but to do it & blatantly have this little boy wear a jacket that says "coolest monkey in the jungle" is just outright disrespectful! Truthfully & honestly, the joke is on you... not to those you might have tried to offend. Your sales will decrease tremendously for such ignorance!

Date of experience: January 9, 2018
New York
3 reviews
0 helpful votes
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A Good Fit
February 18, 2015

I first found H&M when attending college, and money was scarce beyond the expenses of school and what social events I could afford to attend. After shopping at stores like the GAP for years with my parents, I had grown accustomed to the clean fits of the clothes, but not to the high-end pricing. H&M offered an alternative to the costs of more conservative clothing stores as well as competitive quality. Be careful with your choices, however, as sometimes certain garments hold up better than others in repeated washing. But even with this slight drawback, H$M supplied me with the fashions I admired in college, and continues to do so now.

Date of experience: February 18, 2015
Texas
1 review
0 helpful votes
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Worst shipping policy
November 22, 2020

It took almost a month for H&M to deliver the order. I won't recommend anyone to purchase from them online. Worst company to deal with.

My Order number is 1‌634‌674‌393‌3. Ordered on 10/23 and delivered on 11/21

Date of experience: November 22, 2020
Croatia
3 reviews
5 helpful votes
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Unreliable
December 11, 2022

I used to LOVE H&M and I was ordering from them on a regular basis for my entire family.
However, extremely long delivery times are unacceptable and I'm not ordering from them anymore. They take your money for all the items ordered, it takes forever to deliver, customer service is useless and you don't have the option to cancel your order.
Compared to all other sites like Zara, Reserved, and C&A...H&M is just not reliable. Also, many products (sizes) are out of stock.

Date of experience: December 11, 2022
Slovenia
1 review
0 helpful votes
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Always out of stock
December 10, 2022

Everything nice is always out of stock! They say it's new arrival and some kind it's out of stock, immediately. It's stupid. Why are you in our region anyway if you think we can only afford to buy cheap things. Well I don't need cheap and awful looking things if I can't buy the better ones.

Date of experience: December 10, 2022
Washington
1 review
0 helpful votes
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Was told 12-15 days to get here... 25 days later it's still "waiting to get to a USPS facility." Tracking hasn't updated since the 5th, when they said it was shipped. I've called customer service twice and they told me to just wait. I will absolutely never shop on this website again.

Date of experience: December 16, 2020

Overview

H&M has a rating of 2 stars from 801 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with H&M most frequently mention customer service, online shopping and credit card. H&M ranks 89th among Discount Clothing sites.

service
138
value
130
shipping
123
returns
114
quality
127
+6