About the Business
H&M, a Swedish multinational fast-fashion retailer founded in 1947, offers trendy and affordable clothing for men, women, and children. Headquartered in Stockholm, it operates over 5,000 stores in 74 countries, emphasizing sustainability through eco-friendly practices. H&M collaborates with renowned designers and continually adapts to market trends.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
H&M has a rating of 2 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with H&M most frequently mention customer service, online shopping and credit card. H&M ranks 88th among Discount Clothing sites.
Need a H&M store in lincolnwood mall. I always shop from them now they gone from Northbrook mall. Very hard to go downtown.
One of the best things that they have in Amsterdam is a good service and a good refund policy, the clouds are mid level
I am a huge fan of their clothing line. It is just now available in parts of Asia so it is very trendy here.
I spend a lot of money buying stuff from this shop. Quality is the best for it's money. Definitely recommend this shop to others.
I have problems with checking out at HM website for several days. Among 20 times of attempting, 2 out of them would go through. I called their 855 many times as they would remembered me and my phone number. Most of the time they told me to wait and try in the next 24-48 hours. But not today. It would be the worst ever conversation I got from customer service of a big company like H&M. Before I even gave my bank info for them to submit the payment on their end, they told me, you won't be able to shop at HM anymore since your bank account wasnt approved.? What? I have shopped from HM for more than a year and spend thousands of dollars on it. I placed several orders for a week and this is what I got back as a loyal customer? They told me my bank account wasn't approved, so I told them I have checked several times with my banks and they all were fine. Then they told me my account was closed. I asked them what should I do for next. I got the answer " stop shopping at HM ". LOL, clearly HM don't need customers.
I got mad and went to their chatting service seeking for other helps. Again, I was advised to call their 855 number. Alright, I did it one more time, after putting me on hold for more than 5 mins, I got someone again telling me that they are sorry but I would not be able to shop at HM anymore. I asked her why. She told me because of so many unauthorized transactions from my account. Then I told her, if there is an unauthorized transactions, my bank would be the first person to inform me that but not, they were all totally fine. ( I have tried with my chase credit + debit, bank of america credit + debit and captial one) then she admitted it was HM system could not authorize my transaction.
Alright, if it is HM system caused a problem, why HM did not inform to a customer but saying customer's problem with bank account instead?
I don't create a fake account, I don't own any money from HM, I don't create a fraud. I'm shopping friendly. I received so many of HM packages delivered to my house for such a long time. What make me become an unauthorized customer at HM now?
I am using for 3 months only but i like it, a little expensive but still it is alright quality seems good, but f/p ratio isn't enough
Every time I go into H&M, I find things I like. Still, their stores' organization is crazy at times, and it can be hard to find items.
So bad that they send me a top that look like a kid top and I'm size 16 to size 18 and there clothes are more like 12 to 14 wow never shop again
I love H&M's clothes so much! My Shoes and dress are lovely and have a perfect fit of clothes for my niece.
Does not ship items. Does not refund money for lost packages. Customer service is useless. Merchandise is throwaway in the first place.
I love this store. There are huge assortment of my flavor clothes here. Almost all my clothes are from H&M. I like quality and price.
Good looking clothing and good stuff cant find sizes, I try them every now and then, but not always lucky to find what i like.
With the exception of some more expensive things, I love the prices and quality of their items! I also love that they offer student discounts!
I use the clothing every day. Some items are overpriced though in general the brand isnt. The quality is perfect for me.
Why? Why is this? And you can't return things in the stores if you bought them online. Basically the whole online aspect of H&M is a joke.
Affordable prices, for women of every size. Love their selections of fashions. A frequent shopper of H&M!
I don't know why but I like them and it is my favorite brand. I think 80 percent of all is clothes is H&M
I don't see the hype about the store or the site. It's always overcrowded and most times I don't find anything that's appealing.
Service is excellent, outstanding. I shop there frequently. The prices are incredible when there are sales.
A wide selection for all ages and all sizes. The qualities of the clothes are excellent but the prices are little high.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members