Yes. It's cheap. Yes, if you're lucky and what you want is available in the UK you'll have you stuff within 48 hours. But... it's cheap for a reason. I've ordered 4 different motors from them, three were faulty. So was one of the two ESCs. Returns make no sense if postage is more expensive than the item itself. Tried posting a product review on their website only to learn that I made too few orders to be able to do so...
Bottom line is - avoid unless you're feeling lucky ;)
I order two smaller items from their Arizona warehouse on April 1,2015. As of April 13,2015 the order still has NOT shipped. I have made 4 separate contacts with their "support staff" and each one has given me a different excuse as to why the order hasn't shipped yet. When I asked to speak with someone in higher management by telephone they told me that phone support had been closed until further notice... how very convenient for them, wouldn't you say.? At this point I am going to let PayPal handle this issue as I have filed a dispute over this purchase and all future hobby related orders will be made through Tower Hobbies.
Hello:)
Excellent site hobbyking.com. Don't know read many reviews and listened to many opinions. I personally only formed a positive impression of the website. When contacting support, never had any problems, always helped and coached him. The quality of the goods is excellent. Now opened a new warehouse in Russia, has become closer and cheaper, a little minus, but I think will fix it on site shipping address :) (not all automated). Excellent business development. With respect Yaroslav.
My experience with Hobby King was terrible. All the customer reviews are correct. There customer service is terrible. Trust me on this and everyone elses. Do the research for yourself, you owe yourself that before you lose your money. Do not order from this place. You will be let down and you have been fairly well warned. If you order from Hobby King even your own mother well disagree with you and send you to bed without super.
I have placed several orders with HIK.
1. They address bottom end hobby needs at very decent prices
2. They offer a very wide choice of material
3. Shipping and follow-up stinks. This is the only reason why I have decided to switch to other stores (mainland China stores known to be slow are much faster than Hobbyking)
I had read on forums that this site offered decent price but beware of the wait time. I was reasonable enough to wait a week but after a week of my order, I called to inquire and apparently they had accepted payment from paypal but they did not mark my order as ready and that it was still awaiting payment. After talking to online chat he said was the ordered paid for? I'm pointed out that Paypal and completed the payment a full week already. He finally decided to check system and saw that payment was indeed already accepted. Now they finally decided to mark my order as payment completed and that processing is now occuring... almost a week and a half later. I want to cancel order but I'm unsure if they are even going to refund money. Seems dubious. I wholeheartedly do not recommend going with this company. An Australian company ships and process faster than them. Go local or somewhere else. The extra dollar spent is for quality and peace of mind.
I have been trying to order motors for a product we sell. The motors have been out of stock for 2 months. They will not share any information regarding arrival of new stock. They say everything is out of their control. If having a steady supply of ANY parts from HobbyKing is important, just be aware that they WILL NOT help you. They just offer the same excuses and tell you to keep checking. I wish I had started with another company. I'm now sourcing motors and other parts from other companies.
Hobby king has a fantastic range of stock at great prices. They sent great newsletters, but for usability their website is like something out of the dark ages.
- Continuous confusion between "warehouses" when you put more than one item in the Shopping cart.
- No easy way (button) to continue shopping after adding something to the cart (Their "Continue" means "Proceed to checkout").
- And then the horrid complex Paypal or Dollarpay that seems to want anything but to help you make a payment.
- Finally, if you are unsuccessful with the payment the shopping cart empties and you have to start all over.
Sack your developers HobbyKing.
Placed order in sept 2013 they just send e-mails saying if they dont hear from me the matter will be considered resolved. I still have not received order. They couldnt care less.
Huge ripoff no customer service dont throw your money away!
I believe all the good reviews are just lies, since i did several orders and it took at least a month for each one and they are charging high for shipment, also i got my plane with some problems, i tried their costumer service but it was catastrophic every time, since 6 months till now my plane is not fixed yet and never able to fly, avoid this site it doesn't worth it
Answer: Hi. I live in the UK. I would never use hobbyking again. I never got my stuff took 3 months to get refund. Take your money and then they don't care
Answer: It all depends on the Bank that you. Plus check on why it took the refund. In fact, the refund is quick from an average of 3-4 days. Actually just given extra time for both the seller and the Bank. And accordingly, if the seller has constant operations on a refund, this has a negative impact on the company's rating for the Bank. Especially if there are disputes between buyer and seller. From my experience, the returns are realized in several ways: 1. On credit card 2. On account on the HobbyKing website. 3. Or product if not reached or was spoiled. Damaged goods was a couple of times, and some of the delivery services. Overall, the problems with the refund arose. Sorry for bad English.
Answer: Please contact us here https://support.hobbyking.com/hc/en-us/requests/new for the latest rates
Answer: In all honesty, I think it only means they got your money. That's all they seem to care about. I've been going round and round with them saying my order is complete when in fact they still owe me about 70% of the total order. They refuse to split the order and I'm tired of arguing with them. From some of the other reviews, it sounds like it's their method to start the clock early on the return policy. Regardless of whether you have actually received the item or not, the return policy starts when they say the order is complete.
Answer: PS Peter, I am assuming you mean the 1400mm EPO Flybaby? If it's the balsa 1350mm model I have no idea as I have not owned that model. Al
Answer: Hi Peter. Unfortunately I don't have the FlyBaby any more to check the battery bay I can however tell you I used ZIPPY Flightmax 3000mAh 4S1P 20C@ 139x46x25mm. A larger battery will fit but IMHO you will probably be better off with a 2200 to keep it as light as possible. Al
HobbyKing has a rating of 1.5 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HobbyKing most frequently mention customer service, live chat and store credit. HobbyKing ranks 11th among Remote Control Cars sites.