I wanted to cancel an order because I no longer needed a flight controller for my multirotor. I was told it was already in 'printed status'. I was assured by chat that he would try to cancel the order. It's ten days later and I'm told my order is still in 'printed status'. I strongly recommend avoiding this potential headache. You can't call. You're at their mercy.
Total waste of time and money. You get no order confirmation, no reply to queries re "where is my order etc. It is the equivalent of a black hole in cyberspace sucking in orders and sending no signal let alone an order. You have been warned!
I ordered Li-Po battery on 1. 8. 2013 and battery never came. Tracking number say that order is returned to sender but hobbyking say that package returned as "unclaimed" that doesn't make any sense. Before that they promised that battery will be sent again without any addition costs. And now they just offer bonus points to make me happy. That is not what they promised. Shame on them... very unprofessional. As I can see not only me is scammed but many other people.
Placed an order and paid for items from Hobbyking, 43 days later ( NOTHING)!
Contacted Hobyking by live chat service and all i got there was a run around and passing the
Buck, informing me to go and look for the undelivered items myself. In so many words that it was not their problem...
( REFUND)? Oh yes we will look into it and have never heard from them again four months later. So guess who has gotten ripped off...
Received package with missing parts. I have been told for almost half a year that it's a mistake and replacement was sent. Finally they refused to send something and requested to send the package back with no VAT and delivery compensation. I had to escalate to PayPal regarding the issue.
Advice: Never use HonKong located company hobbyking!
I have to agree with you all, mail after mail and no results ordered a €80 battery moths ago and asked for refund. Now they are saying it is the postal company that they are using (why do I have to suffer for that) do not order from this company!
Received a refund after I posted a review on HK Facebook page
I just wanted to cancel after I heard the horrible reviews of the product sold. I received a rude comment and reply from their company representative.
On multiple occasions I have waited for an order to arrive only to find out that they were out of a product though the product was showing "IN STOCK". They NEVER notified me to let me know they were out. So, I was expected to wait for perhaps months to receive my order even though I live in Florida and I order from the Arkansas warehouse. When I talk to them on their chat line you get one dumb response after another. I have never ended a chat on a positive note. I guess they are making plenty of money in spite of themselves. Their attitude is "who cares about the occasional customer with a legitimate problem".
Terrible nightmare!
They steal your time and in case of problems your money:
Parcels returned to them from their carrier w/o delivery to the destination adress that don't have tracking simply dissappear. So you never receive anything even though you paid for the order.
English of stuff is so so and company policies are the worst regarding customer service.
Prices are good, but this company compensates by charging high shipping charges.
Out of 30 orders, there had been problems with 5 of them. Only 1 complaint was properly handled. The most ugly thing is they change a support team member and you will have to start from zero. Real time stealing. I guess that's tactic. Who is going to run after 5-20 USD if the chances are like that, that you are going to spend one or two more hours and maybe have to start all over again.
Impossible.
Hobbyking sent my item of $225. They got it to me 3 days early after a verification error of no ones fault... this was 12/17/15. I'm impressed... good price... even if it shorts out I'm still happy. Its the bsr bz444pro.it kicks tail!.
Overview
HobbyKing has a rating of 1.5 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HobbyKing most frequently mention customer service, live chat and store credit. HobbyKing ranks 11th among Remote Control Cars sites.
We've also developed several well-known brands including Turnigy, which is renowned for its electronics and batteries; Durafly, for quality RC airplanes; and OrangeRX, for RC radios and receivers. If you love RC products, then we're just like you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear of this. To be clear, your attempt to cancel the order was requested too late. If you need to cancel an order, you must request this immediately as once the order has been packed by the warehouse, no cancellations or modifications can be made. Please contact our Live Chat to make any order modification requests as soon as possible, suggested within 30 mins of placing an order.