Hobby Lobby

Sharing my recent experience at Hobby Lobby, Fresno CA, Blackstone Ave store with unprofessional framer SAVANA B, store manager LAURA and the entire framing department.

I trusted Hobby lobby to frame my valuable painting and unfortunately, there has been a significant oversight in the framing process that has led to the compromise of the artwork.

When I initially submitted the painting for framing, I explicitly communicated my preference for using museum glass instead of acrylic sheet for the frame. Agreeing to this, I allowed framers to go ahead with the framing process and put needles on the hand spun cloth, on which painting has been made. This preference was not only discussed in person with the representative who assisted me, but it was also documented in the order details and clearly mentioned on the bill that was provided to me. I believed that my preferences had been acknowledged and would be duly followed.

Regrettably, upon receiving the framed painting after 2 weeks, I was disheartened to discover that fibre was used instead of the requested glass, without any communication or consent.
While receiving the panting the framer didn't even mention that they used fibre. We found it out! Later on we asked them to replace it with museum glass, to which they agreed again, and asked us to come after one week. When we went back to the store again, they mentioned they can't get the museum glass for our painting. This was an absolute disappointment for us. They not only wasted our time but compromised the art piece.

When I discussed this with the Store manager, Laura, she didn't even appropriately addressed the issue. Till date they are withholding our painting and asking us to pay for it!

Please choose an experienced framer for your art pieces. I am never going to trust Hobby Lobby again. Very rude staff, low quality services and zero customer satisfaction!

I love the large variety at hobby lobby and also it has very good prices. They have a very reliable shipping service also

This place SUCKS DO NOT GO HERE on top of not even having craft supplies, and just remade things (all religious in some way) you do not support LGBQT+ rights SHAMEFUL.

We went to exchange a candle that was BATTERY powered, and the lady (Sandria) was very rude and was saying that the candle was melted when it is literally battery operated, and we had the receipt and everything, idk yall rlly need to teach her some manners and how to be nice.

Love shopping at Hobby Lobby. Love how its christian-based and the employees are great. Love shopping there when it's the Christmas season.

When I got my gel pens my green one doesn't work and they are defective, as in they have all the gel but it's falling out the back.

I have been to Hobby Lobby in Fairfield, CA twice in the last week. Both times, I've waited in line, patiently. The first time, once the customer in front of me completed their transaction, I moved toward the register. The cashier at the register placed a "closed" sign right before I placed my 2 items on the conveyor belt.
I then asked "you're closed now?"
He said one word…"yeah."
There was only one other cashier checking people out and I had to go to the end of that long line after waiting in line for the now closed register.
I thought to myself, "ok, no big deal…they are just short handed right now."

On my 2nd trip to return one of the items I purchased, there was one cashier and I counted 7 people in front of me. Eventually, another cashier came to a register and began having people shift over from the line I was in. Since I was 2nd in line, I stayed put. Now there were many people behind me and many people in line at the newly opened register.
It was finally my turn and I placed my item on the belt. I told the cashier I had a return.
He said, "I don't do returns. You have to get in line at register 4."
I asked where register 4 was and he pointed to the long line I didn't move to when it opened. I asked why there wasn't a sign for returns or a separate customer service desk. He shrugged his shoulders and began helping the customer behind me.
Fantastic items but customer service leaves me thinking, if I go there again, I'd better not have any appointments or time crunches. I don't know how it is every day but my 2 recent experiences will probably dissuade me from going again, unless I have a lot of time on my hands.

To be fair, I should mention during my first visit, the person who helped me in the fabric section was extremely helpful and friendly.

I love that you guys give the option of 60% off holiday decor etc. You guys are amazing! I appreciate, you have a happy customer.

The Hobby Lobby in independence, MO has very rude FRONT END Customer Service Management. (2-10-2024)

Do not bother going to hobby lobby for Halloween decor. I found other stores, will never go there again

Bought this from hobbylobby... and all the tubes are empty or fill just woth air... which is extremely disappointing

Building a Dollhouse Miniature for wife. Need to start the wiring for the house. Reseached wire kits on-line and Hobby Lobby pops up with a kit. Their website show it for $49.99 for a Cir-Kit Concepts kit (SKU: *******) for $49.99. Directly above the kit picture and SKU is a coupon link, which shows the 40% off coupon. Great!
The store is only a few miles away, so we go. One kit left, same kit, same packaging, same SKU, but the price on the white label is $69.99. Go to the register and ask the cashier about the price difference, cashier calls over someone for approval. They said they would honor the $49.99 on-line, but I can't use the coupon. I show her the coupon link on their website for the item. Can't do it.
We ask for a manager, so Steve, Asst Manager (name tag) shows up. We have the same discussion again with him. Tell him I'm gong to contact their corporate office and I ask for his name, says he can't give out his last name. Now he says this kit is a "YOUR PRICE" and I can't use the 40% off coupon. Their is no "YOUR PRICE" sticker on the package. He says that it's the stores fault but I can have it at the YOUR PRICE of $49.99 (off the website) which means I can't use the coupon, even the website shows the coupon link, and even though it's not labeled an YOUR PRICE, or, I can have it at the $69.99 price and get the 40% OFF.
Now there is a line of 10-12 people behind us and one register open (like normal).
Now the cashier starts to get in on the conversation, being combative and rude to both us. When asked, he says his name "Samon", but he has no name tag so so don't know if he was lying to me or not. Asst Manager said nothing.
I told him he should not be arguing with customers.
By the way, our receipt shows cashier says "S-541 R-1 T-9252 ANTHONY M SALE"
Again, Steve says nothing to the kid after 3-4 combative statements for "SAMON". So Steve admits he, the manager messed up with the pricing labels, and his employees can argue with customers and he doesn't have the skill set to control his employees in front of 15-20 customers. Nice!
I needed the kit, so I bought it at $69.99 and got the 40% off.
They need to go to church more and practice what they preach.

NOTE: copy of this review will be posted on other reviews.