Hobby Lobby

Sent wrong plastic models and would not take back or exchange them. Spent 2 hrs writing emails but no help

When I ordered my 3 items the online- timeline said I would receive order in 2 buss. Days! Lies- all lies! I ordered on the 6th, it's now the 12th and the order showed tracking on the 8th but has been sitting waiting to be shipped STILL AND ITS THE 12TH. THIS WAS A HUGE MISTAKE ON MY PART I WILL NEVER ORDER NOR SHOP AT HOBBY LOBBY ONLINE OR STORE EVER AGAIN. I SHOULD HAVE GONE WITH MY FIRST PICK AND USED MICHAEL'S. FROM NOW ON I WILL. DISAPPOINTED AND

Morgan the manager at Santa Clarita store will descriminate against you if you are Disabled in a wheel chair like me, he should not be reprsenting your company his actions towards the handicapped are unforgivable not to mention criminal, why would a able body person do that if they dont need some kind of help? I just went home did not finish my shopping day in the area, it brought me back to not going out because everyone stares, but its never been from a Manager of a company that ive purchased from since they opened in Burbank this was my last time going to santa clarita with Manager Morgan. I see your poor ratins with the BBB this wont help, and i dont think a picket line with 100 wheel chairs will help buisness but it will get that store on prime time news.

I was there to purchase 2 large plastic bags for 2 Easter baskets, the ones that cover the entire basket with some room at the top for a bow. I had just seen them in their ad in the paper. I walked in and saw the Easter section, I looked and looked but couldn't find them. Finally went and stood in line to ask for help. The cashier directed me to the back of the store. Got there and encountered 3 employees who told me that they were in the front of the store. I explained that I had been directed there by another employee and was told that she was wrong. I went back up to the front and even looked one more time. On my way out the door I saw the employee I had encountered initially, I told her, "I couldn't find them which seems odd since they were in your ad". She gave me a cheery "sorry" and that was that. What pisses me off is that out of 4 employees I talked to not one of them offered to help me or offered to find someone to help me. Clearly no one gave a crap. If I did that at my job, there would be severe consequences.

Stopped by the store to get some Hanukkah stuff. All they had was blue wrapping paper. Shame on you! Everything is Christmas. Literally feel discriminated against.

Your racism/discrimination/oppression is showing. It's absolutely disgusting. Ya'll, there are many other craft stores. Eff these guys. I'd give negative stars if I could.

I could not edit my last review, so this is an addendum. Concerning that last purchase, the over all price seemed too high and I suspected some overcharges on sale items. I took everything back and the clerk wasted nearly a half hour trying to determine how the previous clerk rang up the items and could not match everything. She finally went back under the receipts bard code, deleted everything and re-rang it (which is what should have been done in the first place). This is another big issue- this lengthy return/ price check process which would have been facilitated by using sku/ bar codes on each item. Anyway the total overcharge was $50.60 yes, no lie.
Note: whenever returning or doing a price adjustment, all items must be brought back on that particular receipt. And forget about returning fabric. If you take back fabric for whatever reason, it is remeasured. Now if the previous clerk mismeasured or shorted you, they're not going to believe that they made the error. So be very careful when getting fabric and make sure you watch the clerk measuring the yardage.

Wanted some face paint and a few stencils spent at least an hour hunting the items down and trying to find someone who worked there to help me as the store is huge. I was told it's not my department and was asked where I saw the products finally found a woman who worked there to help me then I get to the register and she called for some one to open it I walked up as I was the next person in line was told I'm not open here yet I just called the cashier so I went back in the line where I was as she disregarded me and took the next person. Why the one star it is a huge store had one cashier open no one to help you find things just some half directions given and no barcodes and some of the prices are too high. Finally got the two items I went for after all that. Then went to a local dollar store where staff actually helped to find things needed to come to find out should of went there first. The store may be nice and had a lot of stuff but some of the staff is not knowledgeable of where things are and you need a map to find things sad do I'll stick to a local Michales where the staff is knowledgeable and help you find things at a better rate and prices

Employees at EVERY Hobby Lobby act miserable, as though they hate working there. We were trying to find 18 baseball T-Shirts for a dance performance today in Lincoln. Drove to Omaha and manager said they didn't have them two minutes before we found them. There weren't quite enough in the sizes needed, so I called the Lincoln Hobby Lobby, and waited on hold for 4 minutes for "wearable art dpt." She was the most helpful, but still sounded burnt out. Still not quite all we needed, so I called the LaVista location, and geeeez louise. ‍

The woman didn't even know the store carried T-shirts, much less baseball tees. She kept talking over me and I had to repeat the needed sizes and color several times. When I told her we needed 3 XL youth, she told me she doubted they carried XL youth.?! (YES they do) ‍. When she came back, she said there weren't any adult tees. I told her they were in a different location from the youth, and she said, "I know, I had someone check and we couldn't find any." ‍ So we decided to scrap the idea of $10 baseball tees (a total of 40 … or $400) and just go with Michael's red tees. Just ridiculous.

Very disappointing product. Would not purchase again. See attached note from my daughter. Product didn't work as advertised.

I've never been the one to pull the race card, but yesterday I was racially profiled/humiliated/embarrassed. My son and I went to purchase supplies for his business at Hobby Lobby I paid for the supplies with a hundred dollar bill. The cashier instantly call for a manager. Manager took my money, to another register, came back to me, holding the hundred in the air, loudly telling me, she wasn't gonna accept my money, because it wouldn't scan, and I should maybe take it to the bank, maybe they will take it, maybe not, insinuating I was trying to pass a counterfeit bill. I politely asked her to scan it again. She then told me, that she couldn't, because their machines wasn't warmed up. "Make this make sense" So that means, she never scanned my money in the first place. I then told her, to warm all the machines up and I'll wait for her to verify my real money! She also told another employee that, I could say whatever, she don't care. She totally embarrassed me in front of a line full of people. After her last statement, I told her to stop talking to me, and get to verifying that money. She then said she will take the money, only because she's choosing to. Wow Hobby Lobby, in Cedar Hill, Texas store number 247, "Ms Marilyn" is a real racist! Hobby Lobby need to get it together! I am a hard working, black mother, thank you for disrespecting me in front of my 15 year old son!

Rude manager - stood around talking and helping others over myself. Looked right passed me and my daughter.

Your supporting china! Not AMERICAN MADE PRODUCTION! Disappointed overall with staff, pricing, floral department was awful. They don't take coupons now! But still buying from CHINA!

Advertising sale prices and charging full price at the register this is intentional!
I refuse to be taken advantage of in this way

I have been a huge supporter of Hobby Lobby for years. I appreciate the Christian values they uphold. Recently, I had my first issue ever with a product there. I had bought a few sets of tumblers with lids to use as party favors, which I added a custom permanent vinyl print to. Well I never thought to check that the lids fit the tumblers, because I just expected them to fit. At the party, my guests discovered that 4 of the tumblers could not fit lids. We tried every single lid and none of them fit. So 4 of my guests had to leave without party favors, and I wasted my expensive vinyl on the design on the defective cups. When I reached out to customer service, they didn't seem to care at all that I had lost money, time, and had to deal with this frustration. They told me I had to go out of my way to return the product to a store (the nearest one is 30 minutes away from me). They also said they would not be providing any sort of compensation for the money, time, and sanity lost. I even suggested I bring the cups back for a refund (and to verify that the lids in fact don't fit), but letting me keep the cups, since they cannot do anything with them as they are defective and have my custom design on them already. They will not let me do that, nor will they provide me a $5 gift card or coupon as an apology and compensation for the money lost on the vinyl. They literally did nothing to make up for this huge headache, which really surprised and disappointed me. The customer service rep was very cold and uncaring and made no effort to try and help me. I expected so much more from a company I thought shared my values and cared about their customers.

I used to shop at hobby lobby for art paint and spend $200-300 every other week when is 50% now I don't

I went to Hobby Lobby to purchase fabric. Visible employees consisted of two cashiers. I selected my fabric and, per instructions on signage in the department, rang the bell for service. I ended up ringing that bell with increasing vigor over the next 20 to 30 minutes. I seriously considered pretending to walk out the front door with the bolt just so an employee would come forth to cut and sell me the fabric. Finally, an employee was summoned over the intercom. Angry about being compelled to wait on me, though I apologized for being an inconvenience, the employee began to ball & wad the fabric like garbage apparently intent upon damaging it. I insisted on folding the fabric. My business; my money was a complete inconvenience to Hobby Lobby. I'll remember it in the future. Also, NO ONE believes there's a labor shortage. We all know too many people who have submitted applications to retail stores with no response at all or who lacked sufficient retail experience to do the most basic entry level work or who were told they were overqualified. When retail stores do hire, they pay as little as $10 per hour. (https :// www.indeed.com/cmp/Hobby-Lobby/salaries?job_category=retail&location=US%2FGA#:~:text=Average%20Hobby%20Lobby%20hourly%20pay,per%20hour%20for%20Stocking%20Associate.) Meanwhile, corporations, like Hobby Lobby, fight an increase in the minimum wage tooth and nail. Hire people. Pay people. Or watch your customers walk away and prepare for bankruptcy.

Went in today to pickup one item. Grabbed it real quick and went to the registers. Very busy. I picked the register closest to the door and knew when I did that the customer in front of me had 2 carts of merchandise. He apologized etc. Told him not to worry, take your time, don't rush and damage anything etc. We joked that I knew exactly what I was doing getting behind his family instead of all of the other long lines. Anyway, they were all done and cashier was wrapping the last of their items, 3 nutcrackers. 2 were wrapped with 1 in a bag, 1 on the counter, and 1being wrapped. I placed my 1 small item at the very end of the counter and my purse to the right of it to take out payment. To help move things fast since the lines were so long. The register I was at, now had a lot of people behind me. As I was taking my payment out, the cashier tells me to remove my things and that she still needs her counter. NO she didn't, she was done, finishings wrapping the last nutcracker and bagging them. I told her I wasn't taking her counter, finished removing my payment, picked up my purse and waited. She was so rude. I love hobby lobby. But I will complain about her and avoid her at all costs. Her rudeness wasn't necessary at all.

Beware ordering online & having any issues. Their customer service is terrible They are not customer oriented at all.