Hobby Lobby

I was in the Hanes Mall Blvd. (Winston-Salem, NC) location earlier today (06.25.24) and as I was walking in to start my shopping, I walked past a couple of employees and someone who looked like a manager? I overheard, which was not hard to do, her talking to the two employees in the most "hateful" and disrespectful tone. No employees deserve to be spoken to in that manner or tone. You lose the respect of your employees, and if overheard, makes it easy for a shopper(s) not to return as a customer. If I'm not mistaken, it has not been the first time I have encountered the rudeness and disrespect from this young lady. It's doubtful I'll be back.

I recently went to buy some items at the West Saint Paul location. While I was paying to the cashier, I realized that the supervisor was very close watching me with intimidation. If he sees a customer having a large quantity of items, it is ok to watch them but not in an intimidated way. He does not know how people feel when being watched very closed. I do not think I want to go back there again. It appears he enjoys intimidating customers like me who are not white.

A cautionary tale for all who purchase yardage from Hobby Lobby Online. I purchased a bolt of fabric to make two drapery panels. Like many sewists, I did not immediately get to the project, their return policy is 90 days. When constructing the panels I discover the bolt is not a continuous length of fabric, rendering it impossible to move forward as there is a loose seam joining 2 lengths of fabric on the bolt. Hobby Lobby's response? "We do not consider this to be a defect in the fabric"
Beware and inspect upon receipt!

Kalamazoo, Michigan store. Twice now I take items up to the cashier and they tell me it's not on sale, or the discount is not as much as marked. They do nothing to try and rectify the issue, so I walk away without the product. Very disappointing. Won't be back anymore.

I ordered Christmas tree lights from the website due to my local store not having the ones I wanted. Ordering was super easy and delivery was pretty quick. However, when I open my boxes of lights I've clearly been sent items that have been returned, which isn't a problem if they were of good quality. The lights were knotted to hell and had ******* twist ties I had to unwind. AND one set of lights didn't work. Completely dissatisfied. Not only will I have to return a box of lights but I have also spent 2+ hours untangling my lights and untwisting the pointless twist ties.

I ordered a replacement pitcher for the one my cat broke...It literally sat in.Indianapolis for four days and I could get no.updates. I emailed customer service twice and no one had the courtesy to respond. I doubt I will ever shop there again. Their "values" apparently.do.not extend to customer service for online orders.

What an outstanding experience we had with DAWN C.

Dawn skipped her lunch break to help us out with custom framing 5 paintings. The outstanding and amazing job she did led us to custom frame our other paintings as well.

Dawn is very professional and extremely patient.

Overall, we had a great experience with custom framing at HL and I highly recommend DAWN!

2nd request for management to train back up cashiers to take the NEXT customer in line waiting NOT the customer that is the closest/convenient to the backup cashier. I had one item to purchase and waited and waited, then the backup cashier was called but instead of asking me, who was next in line, the backup cashier asked the customer that was the furthest back and closest to her register. WTH?

Floral department items are marked wrong on the tag, on the shelf AND on the package.
I picked three ivy garlands, priced $3.99 each, each hanging among the other IDENTICAL garlands priced $15.99.
At the checkout, I pointed out the discrepancy, hoping they'd meet me half way for the error; instead, I was told by the manager that was the old price, the new price is $19.99.
Christian companies should not have ridiculous price discrepancies, rude customer service, poor business practices and inability to admit their faults.
So disappointed with this "CHRISTIAN" business in Pueblo.
C'mon, guys, be a good example to the rest of the retail world!

I just wanted to give a great shout out to Vincent Reyes, he went beyond what anyone would do. I brought my pictures in to have new glass done and some mats made for these old pictures. The glass was not cut to right size nor was mats so he called me to bring frames in and he measured and put them back together. He went the extra mile and used white gloves to put glass in and blew out dust and debris. He even took the old nails out and stapled it for me. He was such an awesome guy to help me. If want your professional framing done go see Vincent Reyes in Greenville Hobby Lobby.he evened wrapped them

The website has a beautiful display ( https://www.hobbylobby.com/Seasonal/c/12) of BlueBird plates. Can you buy them? NO. Not in the stores and they are not listed on their website either. Emailed customer service, that was a waste of my time.

I have ordered from HobbyLobby.com many times.
Recently, they "upgraded" their website, and now nothing works.
I cannot get past the address confirmation page. It tells me "something went wrong, try again"
When calling, their customer service gives no answers, but gives plenty of attitude.
It's been over 2 weeks, and still no fix.

Shipped took longer then expected cause of Covid-19 totally understandable. Received item with three broken pieces and missing the red piece for the dates on my chalkboard. Emailed with pictures to see what they were doing with items like this. Finally received an email after I sent 2, stating they are not taking products back right now but can do a refund if I provide information that they needed. So I gave all the information requested. Now we are on day 5 of no response or refund. Definitely disappointed cause I have heard great things about hobby lobby, but unfortunately I was not pleased at how they handled this.

For a supposedly Christian business, these guys have sleazy business practices. I walked in yesterday, and saw a big sign on the candles, 40% off, so I got several to stock up. When I go to check out, the cashier does not take the 40% off. I reminded her and she pulls out the sign. In tiny little writing at the bottom it says, For any product over $2.99. Out of my 15 items, only 1was over $2.99! But by then you are already checked out and there were 8 people in line behind me(another BIG problem)! So beware this "Christian business" will screw you any way possible!

Got a travel poster framed. When I got home and picked it up it felt loose. Glass broke. Employee there when I brought it back said it was not properly framed and reglazed it with additional packing. They charged me full price for glass anyway and said there were no refunds/credits on any merchandise once it left the store.

In other words no matter how shoddy their work by their own admission the managers will not give you a credit. Run, do not walk, away from this place. It's terrible that they give Christianity such a bad rep.

Hobby lobby is a private business & can run their business as they choose. Closed on Sundays, not selling Halloween items, if they want to lose the monumental sales from these & other events they do not see as appropriate for them so be it. My issue is with basic customer service that ALL retail establishments should adhere to.
In a nutshell - the attitude of their employees is far from "Christian". They are actually judgmental & rude. Which leads to their horrendous return policy. I used to be a regular customer & without a receipt they will not return, or even exchange items - sealed in hobby lobby packaging. They actually treat you like a shop lifter - so very Christian.
That is not to mention their archaic checkout system at the register where you can only rely on the young, often uninformed cashiers to give you the correct pricing advertised. If you get a more seasoned employee more often than not they have an attitude.
Their online website is so out of date it's pathetic.
I must say this is the second negative review I have written in my life - I'm not a picky or a difficult customer but I can't NOT comment on this!

I was at Hobby Lobby recently and only found 1 item to purchase. The lines were all 5-8 people long but I gave it a try. They moved at snails pace so I finally decided to leave the item and the store. They have no checkout for 10 items or less and associates are taking their good old time checking people out. I don't come to a store to have a conversation with the cashier.
During the pandemic when all stores, except essentials, were told to be closed Hobby Lobby was open claiming their items were essential. Now maybe you had a "decorating emergency", whatever that would be, but Hobby Lobby violated the protocol for closing and makes me angry that they felt they were better than others.

I ordered a gift card online way before Christmas. It was never delivered despite them taking the money from my bank account. When I called customer service to get the card resent or get my money back, I was told that they never withdrew the money and it's just a temporary hold my bank placed in the money. Based on my bank statement, this is false. She also stated that I didn't complete the process and blamed the delay on me. The representative was rude and unhelpful. It's so disappointing for a company that wants to claim to have Christian values, to scam their customers and then behave rudely when someone wants to fix a problem. Unfortunately, now I have to order a gift for my nephew from somewhere else, dispute charges through my bank and generally spend my time fixing their error.

Went to get in line and it looked like the entrance to Disney Land! Found a shorter line but the cashier said she was closed despite at least 100 people in 5 separate lines with little to no movement. This was ridiculous! Manager said they were at staff capacity while she sorted through baskets of coat hangers while the customers melted down! Called another manager and he acknowledged the situation and said thank you! Got to the register and they have no price scanner, literally reading prices off items and punching in the numbers! The cashier had no energy, urgency and didn't even say hello! I was beside myself... it was like Zombie Land! To top it off they play mundane music that makes you want to lay down and take a nap! The word drained was the only way to describe it! Felt like I escaped prison once out the door. Just awful, will never go back ever!