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South Carolina
1 review
0 helpful votes
Follow Kelly H.
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Store 328.
April 6, 2023

Georgia E was checking me out.
The puzzle section had a sign that stated 40 percent off.
She charge me full price. I told her about the 40 percent off sign. Very rude she said go back and bring me the sign. I am 71 and walk on a cane.
Another cashier came over and pointed to the ad peron on the register and without a word gave me the 40 percent off. No apologies for being rude or accusing me of being wrong. I will not be returning and tell my story everywhere.
I don't appreciate being treated like a thief.
Taylors SC store 328.
Georgia E on tape

Date of experience: April 6, 2023
Arkansas
1 review
0 helpful votes
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This week I stopped in at our local Springdale, Arkansas, Hobby Lobby since our weather here has been glorious and unseasonably mild, I was ready to leap into spring. I had just watched a YouTube decorating program, "New England.Fine Living," and as the host began to walk through how she is preparing for spring, she certainly inspired me. I entered the store with a definite decorating plan to create a fresh spring atmosphere in our home, and found everything I was looking for. In the photo you'll see a sample of some of the items I bought. After I'd made my purchases, I found I had misplaced my ATM card. A most helpful clerk, Jackie stepped in and focused solely on helping me locate the card. Her helpfulness and the fun items I found made my Hobby Lobby visit a a real success. I'll be bringing spring to our house in early March and adding these items to our Easter decor. Spring is about to bloom in all its glory in our home. Thank you, Jackie. And thanks, Hobby Lobby, for such a warm atmosphere and a kind, helpful staff. You're the best.

Date of experience: February 22, 2024
Texas
1 review
1 helpful vote
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Hiring/Recruitment
February 19, 2022

My daughter completed an application online which included her date of birth. She also answered no to the question are you 18 years or older. Due to a snowstorm in our area, she called the day before to confirm interview time. She then drove one hour one way in the snow to her interview. She was turned away at the door due to her age and not being 18 years or older. She was 4 weeks from turning 18. Do they not read their applications before scheduling interviews?

Date of experience: February 19, 2022
New York
2 reviews
0 helpful votes
Follow Loving L.
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I accidentally bought a gc from them online. I realised I bought the wrong one and contacted them right after I bought it. As per their "Takes 1- 2 days to process" They told me it shipped out already. I asked if I could return it for a refund as I am on Social security and limited income and have no use for it. I was told no!
What a greedy company trying to get what they can and not interested in making a customer happy! I am so upset as now I have a $75 GC I can't use or have anyone to give it to. Thanks Hobby Lobby for making a 70 yr old on a limited budget lose money! Hopefully with all these bad reviews you will lose more customers and the lousy $75 sale loses you 100x's more! I will never recommend your store! There is nothing in writing that says "No return on gift cards"!

Date of experience: December 2, 2021
California
2 reviews
1 helpful vote
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Shipping issues
June 12, 2022

Product is good but if you need to order it online go with someone else. They ship fedex smart post and said three days delivery. THREE WEEKS later the box had sat twenty miles away from five days and finally delivered

Date of experience: June 12, 2022
Tennessee
1 review
0 helpful votes
Follow Christa H.
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Return
October 31, 2022

I brought an entry way table for my new house back in February of this year. I did not want to put it together till this time. Over the weekend we started to put it together but broke drawers and way to small.? I will never walk back into this store they will not refund any of money

Date of experience: October 31, 2022
Missouri
1 review
0 helpful votes
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Poor Services
September 21, 2023

Employees fired there under there own surveillance on days that they never worked on; ads are a scam as these do not match the ads; Cashier Register test disappears by "management"; beware of management practises here--they need a warm body--they do not care who you are!

Date of experience: September 21, 2023
Indiana
1 review
0 helpful votes
Follow Ron B.
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Hobby Lobby makes a habit of putting up signs with 50% Off or 66%Off all over the store and on displays with a large assortment of items but when you go to check out they charge you full price on the items that were on the display table. When caught doing this they say, "Oh that's not an item that is on sale."
Then why is there a sign in front of, or next to, it that says 50% Off?
Here's an idea, why not put these signs only near items that ARE on sale?
I think we all know why there are full priced items mixed in with the sale items and it's not unintentional.
Buyer beware...

Date of experience: July 20, 2023
Arizona
1 review
2 helpful votes
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Deceptive advertising
February 12, 2022

I was in Hobby lobby today and there was a stand with many different items on it with a sign above it that said 50% off home Decor. I took something off this display to purchase and at the register the employee advised me that this was regular priced item when I advised that it was on a table that indicated 50% off he said it was only home decor and this was considered a table decor item. I did purchase the item because I wanted it however I did talk to the manager and let them know that I thought this was deceptive practice to display items under a sign that said 50% off even though those items were not going to be sold at 50% off. She advised me that it's up there so that we could know as consumers other items that would possibly match with it. Completely made no sense. Just recommend that you really pay attention to what you're buying and what the sign say in this store.

Date of experience: February 12, 2022
South Carolina
1 review
0 helpful votes
Follow Derrick P.
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Several times I have been in Hobby Lobby, totally confused about where to find what I'm looking for. When I was finally able to track down a salesperson, I asked him where to find it and he showed me. When I told him that signs above the aisles telling us which items could be found on which aisles would make it much easier for customers. He told me that the absence of signs was intentional to encourage more customer service and interaction. The problem with that rationale is that it's so hard to find customer assistance. More than once I have had to walk all over the store just to track down a salesperson. If they would put descriptive signs over all of the aisles, it would greatly improve customer satisfaction and would draw more customers in.

Date of experience: July 28, 2022

Overview

Hobby Lobby has a rating of 1.7 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hobby Lobby most frequently mention customer service, full price and sale items. Hobby Lobby ranks 133rd among Craft Supplies sites.

service
107
value
97
shipping
42
returns
57
quality
80