Overview
The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.
This summary is generated by AI, based on text from customer reviews
My question has been successfully clarified—thank you for the excellent support and professionalism. I truly appreciate the attentive and helpful service!
Easy and quick, Morgan was very helpful and fast. The pictures of the parts really helped! But really HATE that you're making me type minimum 100 characters to submit this review, please remove that feature.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great customer service swift actions and didn't keep me for long on the live chat, thanks very much Morgan 👍 let's hope that you can work to get.my.issue resolved
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
The agent was nice. However, this doesn't look like a customer service review, but an item review. Which misleading a customer on what they are filling out is shady. So I was going to give 5 stars, but now I'm not. But if I'm misunderstanding what I'm reviewing than I apologize.
But the situation is $#*!ty. Firstly the pictures are very deceiving. The pictures make the item look much bigger than it actually is. Then it came without all the parts completely encased in the annoying styrofoam packaging protection that gets everywhere. I'm really upset that it's not what I expected size wise especially considering the price. But not only those inconveniences, but the fact that everything wasn't in the box. My item came missing the pole piece and it'll take up to 5 WEEKS for the item when it took 5 days for the incomplete item to show up. Yea I'm upset.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
I bought 3 items and really wish I had not. I ordered a "sofa bed" that acts like a sofa when folded back. It comes in a zippered case so I thought, great - it must be washable. But nope! I called and spoke to a customer service rep who said she didn't believe it was washable. I needed to wash it because it smelled unpleasant once I unboxed it. The cover did shrink slightly but I could get it back on. The second item is the table and 4 chairs. These chairs are ridiculously tiny. I'm 5'4" and 130 and I cannot sit in these chairs. You can't sit back and if you have bare skin on the faux leather seat, the color comes off! Cheap Junk! The last item is a table with 3 different levels. It's difficult to close because the hinge is very stiff and will pinch your fingers.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
I bought a dining table and the chairs advertised to match. The chairs arrived within two weeks, however had to wait nearly three months for the dining table. Which from the images represented on the website four chairs should fit under the table between the legs. However only one chair fits per side. I now am in a position that I have chairs I can't return, and they said I would be charged a refund for the dining table even though the image attached is misleading to the size dimensions of the table. I will never buy from this company again after spending £1300 on these items and stuck with a table that looks like
It should be an office desk. As you can see in photos
Thank you for taking your precious time to leave your review, Customer.
We have processed the partial refund as you requested. Once again, we are sorry for the trouble.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
I ordered a $579 coffee table. The table came and the color was not at all the same as depicted. Despite "easy returns" being advertised all over their website, I have been trying to return this item for over a week to no avail. When you can get a representative on the phone, they will say that a return label will be sent to you within the hour —- it never gets sent. Instead, I received several emails asking if I wanted 10% or 15% off the item. I very clearly communicated, at least 6 times that I do not want a percentage off the item, I want to return the item for my money back. They just talk in circles and will not let you return what you want to return. Horrible experience, will NEVER shop here again!
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I ordered a cabinet that was solid wood. From a distance it looked good but once you really looked, It seems more like a school wood shop project. The stain is unfinished on the inside you can see lines where they missed on almost every shelf. A patch of unwanted wood on the inside. Also one of the boards was really rough on the inside like it had never been sanded. No attention to detail, not worth the price. We are still in the return process so we will update once that is done
We ordered the kitchen island. The product itself is great. It's solid and well made. But the instructions for putting it together were nearly impossible. The reviews say it took ten minutes. It took two of us almost 12 hours. The hardware is all named the same thing. There were no holes drilled for the hinges. There were numerous steps to build it, but it was on the front and back of one page. And the directions were tiny. The pictures were very unhelpful. We were quite pleased with the end product, however.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name manager's attention, then he will surely get back to you and work out a proper solution on your case?
Homary social engagement team.
They've finally sent prepaid label to return incorrect item after I threatened to donate their incorrect item to Goodwill as my house is not a storage to hold their item. So I returned their incorrect item which cost my time to taped & took to post office. Then I received the correct item on 3/7 but I feel they should at least give some discount for the inconvenience that I have to deal with their mistake of sending wrong item to me.
Thank you for taking your precious time to leave your review, Customer.
We will send you the pre-paid label by the coming Monday, The right item will send to you once the return is received.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
Homary social engagement team.
She did a wonderful job and was very helpful! She was very quick to respond and knew exactly what I wanted. Makes me glad that I bought from this website and would make me buy from you guys again
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan helped mark my issue as urgent because I only have the one toilet that I bought from this website and it stopped working
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan gave me great service. Highly responsive and super helpful.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Provided update on expected delivery. Prompt efficient service
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan support was outstanding. The issue was resolved in no time!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Nice, courteous chat with Morgan about an order. She is very knowledgeable.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was quick to address my concerns and handle them properly with zero hassles!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
"Homary has beautiful, modern furniture at reasonable prices. Shipping took a while, but the product quality was good. Customer service could be better, but overall a nice shopping experience.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Customer service was very quick and they responded very fast. Morgan have been great, professional and kind. 100% recommended.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan is very helpful and understanding the issue quickly by checking the packages and taking appropriate step.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
- Edit business info
Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary. Com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK