Overview
Homary has a rating of 4.6 stars from 837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
What a nightmare? Will never ever ever in my second or meta life that I will buy from this company. The delivery pictures say it all.
I recently bought two wooden console tables. They are sturdy, beautiful, and arrived quickly. I am extremely impressed.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
I ordered a dining table and 6 chairs. I received the chairs several weeks before the table. When the table arrived it was defective so I initiated a return of the table and chairs. NUMEROUS phone calls and emails… over nearly two months, i have finally received return authorizations. I have to pay over $750 to return the chairs and the table legs and base…. Because "only the table top was defective." Homary is so cheap they wont even pay to return the defective table top… they told me to keep it and discard it! Worst customer service ever. DO NOT BUY FROM THIS COMPANY!
UPDATE 2/22: All items were delivered by FEDEX to Homary today by noon. Six hours later I received an e-mail from Homary that since the items had not been returned, they were closing out the return. They said I could reopen it IF it had been fewer than 30 days since purchase. It is well over 30 days because it took them WEEKS to issue return authorizations to me. This is literally the worst company I have ever had the misfortune to deal with. I have returned items to Wayfair, Costco, Amazon, Nordstrom... even a place in the UK --- and the process was always easy and seamless and refund received within a few days. I predict that I will have to come after these people for the refund (which will be minus the shipping costs because these people are f-ing slime balls
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I have never been more disappointed in a product and the customer service in my life. I was told I would be able to return an item if I just send pictures. I sent all the pictures and I never heard back from anyone. When I called to follow-up they said they needed to speak to someone higher up and that they would get back to me in 24 hours. I never received a call back. I later received an email saying they will get back to me in 1-2 days. After waiting 3 days, I did not receive an email. When I called day 4, I was told they weren't in charge of creating return labels and that they will get back to me in 1 day. Additionally, even though the item was far from what I expected, they will not pay for the return. I am currently having to wait for a return label and I will have to ship the item at my own expense despite their deceptive advertising. They have paid reviewers to cover up the truth. I will update y'all to see if someone gets back to me in a day or if they are actually scamming me: DO NOT BUY FROM HOMARY!
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
By far the worst buying experience I had so far, actually ever. The product does not look like it's advertised AT ALL (I have a good comparison video, but you can't upload videos here). Cushions are not as thick, not comfortable to say the least. When opening to the small bed, cushions are not as displayed on the product page, they are separated, and not set in place, and the weirdest feature is that the backrest has a space where the cushion can just fall off to the back. The storage space doesn't stay up like in the picture, I can go on and on… I hope I paint the picture that this will not be a comfortable bed to say the least. But worst of all is the customer service and the deceiving 30-day "easy" return policy. Well, it's easy if you open the box looks at your disassembled furniture, and decide, "na, I'm just going to return it."basically if you assembled and saw that this is a false advertisement at it's best, the product is nothing like it looks online, basically defected for the purpose you got it for, there is nothing you can do about it, and customer services representative and managers will just drag you without any resolution despite my best wishes to return it to the warehouse, take the pictures and videos they want to show the defects. After 20 days they send me an installation video, implying that I did something wrong with installing the defective product, while the video is for a completely different couch, not even from the actual manufacturer. This is what you can expect if you deal with defective merchandise from Homary. Save yourself from dealing with Homary, and definitely spend your good buck on products and company that has more value for what you're paying.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
U order the chairs (or whatever) and they tell you 10 days for delivery then they send shipping info. And it's 4 MONTHS later u are to receive! DO NOT BUY FROM THIS COMPANY IN CHINA!
Thank you for taking your precious time to leave your review,
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Jenny was amazing and very helpful made the rest of my return process flawless
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very helpful customer support, answering all questions patiently, willing to help
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Thank you Morgan for helping me change my zip code :) so fast and simple!
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Ordered a dining table and it arrived with no damage. Arrived 9 days after ordering. Can't complain.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
I appreciated the delivery and assembly service offered by this store. It made the process of getting my new furniture so much easier.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
I asked for order status and forgot that I ordered this under another user name.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Good Customer Service and great products. I highly recommend. I had an issue with the product which was resolved immediately
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
The selection at this store was amazing. I found everything I needed to furnish my new apartment in one place.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
The furniture was of such high quality that I know it will last for years to come. I feel like I made a wise investment in my home.
I had a good experience and he made things clear for me. Thank you!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I was not super satisfied with my items so I am returning them, but Jenny made the experience so easy and clear. She has a warm nature that lent itself to a wonderful customer service experience! I feel like usually these experiences can be frustrating but this was the easiest one I've had. Thanks Jenny!
Bought 2 reclining chairs from them in May and they were delivered end of July. After waiting months for these I was shocked as to what turned up - they were a cheap imitation of what was depicted online both in fabric and manufacture to the point that they are were not fit for purpose. I contacted Homary (the same day of delivery) and several times after that both via email and via the website return request, I sent pictures to show the poor quality of the chairs and explained that we could not use them as they were flimsy and unstable when sitting on.
The response was an email saying "Maybe due to different display settings of a computer monitor and the shooting light of the pictures, a little difference between the actual product and the pictures may be expected" and that they will refund me £16 as compensation to keep the chairs as the cost of returning is too great. Well at this point I was fuming, having spent over 5 times that for a product that is completely unusable, I have continued to contact them, again explaining my rights as a consumer and that they need to be returned however I have not had any response since and have now opened up a dispute with my credit card company. I even advised them of this, as on their website it says to please get in touch with them before raising card disputes, but again they never responded.
WARNING: The product images on the website look fantastic but beware what you see is not what you get - you would be throwing your money down the drain. Also the worst customer service I have ever encountered, to ignore customer emails and concerns is absolutely disgraceful behaviour - hoping that customers will tire and give up is not a way to run a company. They probably don't even care about online reviews either.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
If I could give ZERO I would...Bought one of the more expensive bidet toilets ($850) on Jan 20,2024. It arrived quickly. I installed the toilet and immediately had issues. Installation and operating instructions are really bad, almost unusable and incomplete. On first flush it stuck in flush mode and wouldn't stop. I unplugged the electrical and it kept flushing. I had to turn off the water valve to get it to stop. Other issues include: wouldn't auto flush, water heater quit working 1st day, spray nozzle doesn't extend to correct location for front wash, back and forth wash function doesn't work at all...I installed the toilet on Saturday and called Homary Monday morning about issues and got a case number. They are cordial on the phone, but speak broken English and have no knowledge of the products they sell. The only response I got was "we contact factory and get back to you in 1-2 days." After at least 6 calls and as many emails they have not resolved any problems. I sent detailed descriptions of problems with pics and videos as requested. They acknowledge the problems, but continue to offer no solutions, only to say that once the unit is installed it CAN NOT be returned. My only recourse was to call CC company and disputed the charge. Suddenly they offered to send me a replacement toilet AFTER I cancelled the dispute. I won't cancel until all problems are resolved, so the saga continues. These people have bad ratings for a reason. Products designed and built in China are usually junk and they don't understand how commerce works...I highly recommend USA products and company over these. By the way they only wanted me to provide a review "if I loved the product" so I doubt this review will make it to the web site.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Customer support was helpful with my issue via the live chat.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I have had great experiences ordering from Homary. Everything I've received is very high quality and beautiful!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
- Edit business info
Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you?