• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 7th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user varunm21
Massachusetts
1 review
0 helpful votes
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October 28th, 2021

I requested a quote on their site when looking to mount my tv. Homeadvisor made me enter my phone and email to even get an online quote. I decided not to go with them based on price but since then, I've gotten around half a dozen calls from them over the last couple weeks even after I told them not to call me anymore. I will never use this service and I recommend against ever giving them a real phone number.

Service
Value
Shipping
Returns
Quality
Thumbnail of user phyllisb462
Louisiana
2 reviews
0 helpful votes
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June 7th, 2022
Verified purchase

One of the three business gave me an estimate and offered to do the work. One came out but did not give an estimate or follow up. One company didn't contact us at all. Home advisor contacted us by phone (Atlanta area code). They asked if my job was being addressed, but not my experience with the three recommended companies.

Thumbnail of user caroln388
Georgia
2 reviews
9 helpful votes
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January 11th, 2020

Signed into home advisor for recommendation for TV wall mount installation. If look for someone to do a professional job don't go through home advisor. The company they recommended were not pros at carrying out job. TV screen ended up busted and had to return. I would have done better to pick someone out of the directory on my own.

Thumbnail of user margep9
Massachusetts
1 review
0 helpful votes
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October 31st, 2020
Verified purchase

We had several small jobs needing to be done with no idea who to call- repairing a damaged ceiling, replacing a loose porch railing, and fixing a fence. Home advisor gave us several names almost immediately. After we contacted them. Gregg Bandy responded first so we picked him and he was as described- a really nice, very conscientious, highly skilled person. He came within days and fixed everything. We're very glad we had contacted Home Advisor and really glad to have used Gregg.

Thumbnail of user marilynb172
Georgia
1 review
4 helpful votes
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June 1st, 2019

I have never written a bad review in all of my adult life, and home advisor pro (for listed businesses) has brought me to that point. I am new business owner, and thought that Home Advisor would be the best way to start gaining clients, but instead they manipulated the process and found ways to charge me.

The representative who initially signed me up put me at a high budget without me knowing so they could overwhelm me with leads and charge me about 30/per lead that i didn't even get bc they send the same lead to multiple business. So they are the only ones benefiting.

After i called literally a billion times to cancel my account or at least alter my account so that i am not getting leads or opportunities, they turned it back on and CHARGED ME again!

I am so annoyed and hurt at all of this. I just a simple business owner who is trying to make a living and they took advantage of that. DO NOT JOIN home advisor. You'll be ripped off.

Thumbnail of user lindac2501
New York
1 review
0 helpful votes
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November 11th, 2020
Verified purchase

Although HomeAdvisor only gave me one choice of contractors in my area, I was very pleased from the start with Jorge and his commitment to serving my needs. I know there are lots of Plumbers in my area - it is hard to believe that HomeAdvisor could only give me one referral. This experience turned out good - a previous experience did not. I am always hopeful when I need a connection.

Thumbnail of user juliap139
Connecticut
1 review
11 helpful votes
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November 3rd, 2019

We got the name of a contractor from Home Advisor, within a year seams on the ceiling were opening up again, the contractor was no longer in their list of contractors and basically were told they couldnt help us. So WHY use them. If they sent someone else to help fix the problem we would be happy, instead they gave us the telephone number to better business... what a JOKE

Thumbnail of user markl1631
New Jersey
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

Avoid this company!
I was given a quote of $264.36 to install 4 ceiling fans in my home. Then I was charged the $264.36, plus an additional $435.60.

My initial quote stated nothing about an allowable time for the installer to complete the task, nor mention of my being billed additional if that time was exceeded. I, rightfully expected, that the quote was for the work effort completion. It was not my fault that the installer took longer to complete the job. Heck, I even tipped him $40 for his efforts.

So, imagine my surprise when I got the additional billing. I'm sure you'd find it difficult to give a favorable rating after too.

Tip for consumers:
Avoid this site!

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Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Mark, we apologize for any confusion and appreciate you bringing your concerns to our attention. We would be happy to look into any concerns you have about your project's billing. You can give us a call at 877-699-4736 or please send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport

Thumbnail of user marciac256
Florida
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

At first I was not happy they had refereed a contractor who after being hired showed up drunk and continued drinking through the day. Would leave at noon when he did show up leaving one guy to do what work he could do. But they did call and work with me.

Thumbnail of user lorriew28
Virginia
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

I used Home Advisor because I was in need of lawn services. The suggestions and referral quotes started quickly coming in. I really like the fact I was getting fair estimates and had really great choices I could decide on. Home Advisor made my decision effortless. Easy payment options also put me at ease. They even checked to make sure the job was well done.

Thumbnail of user xhevrijes
Ohio
1 review
1 helpful vote
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March 9th, 2021
Verified purchase

Whenever I contacted Home Advisor, I got different information from the different agents. I found many communications issues in relation to how they actually work for a customer seeking out professional contractors for job requests. The contractors I utilized were excellent, but I can't give that rating to Home Advisor representatives. They fall into a category of the right hand not connecting to the same body as the left hand. I wish they change their systems of communications when hooking up customers with contractor providing the actual services.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Xhevrije, We would like to thank you for your feedback about the communication issues you encountered. We are sorry if you had any but a positive experience with our customer support team. We would be happy to address any concerns you have and help you submit your feedback. Please send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport

Thumbnail of user robertu1
California
1 review
1 helpful vote
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March 13th, 2014

I first used homeadvisor to find a great maid service and then later to remodel our kitchen cabinets. I went through 10 different contractors before settling on one that would work within our budget and get the right design. They are a great for immediately finding a handful of contractors who are willing to do the job immediately rather than in a month or two.

Thumbnail of user jent142
Indiana
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

We had a broken stair. We're told that the wall in the kitchen would have to be opened for access and then repaired and painted. Instead, Mr. Handyman Wheaton did the job quick and easy and for hundreds less. Even made the torn carpet look perfect again. Great customer service from the first call to the end, will always call them first from now on!

Thumbnail of user jans413
Canada
1 review
4 helpful votes
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March 19th, 2020

We had leads where the phone was invalid, ad we were treated horrible by Irena from the customer care department. She was so rude and patronizing. Why choose a career in customer service if you hate it that much? We were spending almost $2000 a month, now its $100 just to keep showing up in Google. And we switched back to Google Ads. Much better

Thumbnail of user erich919
Maryland
1 review
12 helpful votes
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May 18th, 2020

I have tried to use this service for 3 well-defined projects. Recommended/referred vendors, to a person, do not do the kind of work described clearly. The system is stupid beyond even normal internet-lack-of-artificial-or-other-intelligence. Avoid like the plague, it is mostly a scam to steal from contractors, but is a waste of consumer time too. With luck it will die the death it richly deserves soon..

Thumbnail of user royb371
Florida
1 review
4 helpful votes
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July 22nd, 2020

The handyman showed up 2:45 minutes late and consequently caused me to cancel a later appointment. He said that he was sent to supervise another job before heading here. If that is the case, then scheduling a time for service with Home Advisor is useless. When he got here he thought all he was supposed to do was to install two faucets despite the fact that I provided detailed information on what was needed in my appointment request. He did not have the tools needed to install the vanity and I had to go to a hardware store and purchase them. When it came time to install the first of two identical faucets, he told me they would not fit in the pre-drilled holes, which, by the way, are standard size. At that point I told him to leave. Once he left, I installed the faucet without a problem - photo attached. This "handyman" was unqualified and unequipped to complete minor projects. This was a complete waste of time and money.

Thumbnail of user harryb305
Colorado
1 review
0 helpful votes
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November 19th, 2020
Verified purchase

I submitted my requirement, in this case mounting a supplied satellite dish and its protective cover atop our camper, I had a couple of recommendations but either the price or time frame was unsuitable for our needs. Ken was just terrific with his knowledge and expertise, and the end cost was about half of the other quotes.

Thumbnail of user sharons3074
Virginia
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Captain Steamer called and very courteous and professional. Gave me a great price and no added fees if more square feet than expected. Support local businesses. Did an excellent job. Very pleased and will use again.

Thumbnail of user rauln26
New Jersey
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Mike quickly responded to my request for service. Once at our location, he quickly identified the problem and had it fixed within an hour! He will be my first phone call for any future plumbing needs!

Thumbnail of user kyled202
Missouri
1 review
0 helpful votes
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February 22nd, 2021
Verified purchase

Received a call almost immediately from one of the two potential garage door companies I saw on HomeAdvisor. R&T Garage Doors. He came out the next morning, gave me a quote, ordered my doors, kept me up to date on delivery until they arrived one week later. Doors were installed. My husband and I are very happy.

Thumbnail of user christyt32
Texas
1 review
0 helpful votes
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September 2nd, 2019

I am totally in love with my newly landscaped back yard. Alan came over and made me feel comfortable from the beginning. He felt like a friend coming over to help. He told me what materials he would be using and quoted me a price. Alan came by and checked on his workers. The got the job done in less time than they said they would Alan is a great man to work with and I love the results. If you need some landscaping done, call Alan's Nature's Way.

Thumbnail of user kims1929
Minnesota
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Several of the pros recommended were not good, either didn't show up, spent zero time to look at the job or extremely over priced. The final pro recommend was perfect and very happy with the work. Do not take only one quote. Was way over quoted on one and found a great pro for half the price.

Thumbnail of user luisa518
New Jersey
1 review
0 helpful votes
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March 24th, 2021
Verified purchase

Very efficient at finding the right contractor for the job I needed. Within minutes I posted my inquiry, I started getting calls from different companies and hired a great one to work with the same day.

Thumbnail of user alenas76
Colorado
2 reviews
0 helpful votes
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June 4th, 2021
Verified purchase

Very helpful source! It was my first time using HomeAdvisor and I will highly recommend it! Our family already at least two times was benefited with HomeAdvisor with easy finding great resources for home repair projects.

Thumbnail of user thomasr928
New Jersey
1 review
0 helpful votes
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November 4th, 2020
Verified purchase

A request was made via HomeAdvisor for commercial window tinting in our area. CGT, Inc. of Union, NJ was interviewed and ultimately hired for the job. Home Advisor communicates were adequate and contributed to the process.

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HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Marilyn M.
Customer Support
Typically does not respond to reviews

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