• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 14th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user jenniem56
Texas
4 reviews
35 helpful votes
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March 3rd, 2020

I payed for a man to replace an existing door with a new one I already bought. They said it would take 3 hours
He showed up late left after nine at night and the job is still incomplete. The home advisor people will not reimburse me for my time and the damages. The new door is not able to close properly and the sunlight can now be seen between the frame and door. This is so unprofessional and a complete mess. Never trust a home advisor professional/contractor

Thumbnail of user janicen171
Texas
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

I contacted HomeAdvisor to find a handyman to repair my fence and to extend it to make it longer on the north side of my house. They gave me three different phone numbers but this was the only one who called me back and came out and gave me a quote. I never heard from the other two again. But I'm quite pleased with the work that this company did, and I will definitely hire them again.

Thumbnail of user nancyw1674
Tennessee
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Very timely calls and correspondence, great follow up to see if we'd been taken care of or hired a professional.
Since we have found the source of our water problem in the kitchen and have repaired the flashing, we will be lining up a dry wall repair shortly.
The dry wall pro found what was going on with the roof, we were required to pay $300 for that. Hoping that will go towards the kitchen ceiling repair.

Thumbnail of user dianeh1614
Louisiana
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

This was the first time I have used Home Advisor. I had heard of this particular service before but had never used them. I needed an electrician for some electrical issues. They had several on the list. It was very soon after that I got a response from one of them. I was definitely not disappointed. They called right away and set up an appointment time. They arrived on time and was very professional and friendly. I will be using Home Advisor again.

Thumbnail of user mm1253
Florida
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

I had a problem with my sliding glass shower doors. So I chose doors, sliding... I wrote clear notes about it being a shower door. The concierge called me and then sent my info to a couple of sliding door repair companies. They both informed me that they were patio door repairman. However, one said... If you don't find anyone else, I can come take a look and see if I can help. So he did and thankfully was able to fix the problem.

Thumbnail of user gayles21
New Jersey
3 reviews
11 helpful votes
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July 7th, 2017

My experience with Home Advisor has been Horrible. I needed contractors experienced in roofing, siding and porch repair. I not only had "contractors" come to my house who stayed less than 5 minutes without walking around the entire house and then give me a price but one guy from Pretty Clean in New Jersey came by and smelled of marijuana. Another company American Dream of Newark, NJ came by and stayed for at least 1/2 hr. He gave me a glossy brochure and an estimate of $16,000. However, when I did a Google map search I found out that the company was actually a garage with the name of the company on it.

Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Gayle, We're sorry to hear about your experience with these pros, we encourage them to present themselves in a professional manner. We're more than happy to help you connect with a pro that would be a better fit for your project. You can submit another request here: http://www.homeadvisor.com/, or browse reviews for local pros here: http://www.homeadvisor.com/c.html. We're also happy to have a project advisor reach out to assist you if you send your contact information to emailus@homeadvisor.com. –HASupport

Thumbnail of user kylel62
North Dakota
1 review
6 helpful votes
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September 20th, 2017

They charge way to much for leads. Most of them don't answer the phone or call you back. The only lead I was actually able to talk to don't have the ability to pay me. So now I'm out labor and money. Home Advisor doesn't answer when you call to change your status because they don't make money when they can't send you bogus leads. I greatly regret giving this "service" a shot.

Thumbnail of user cherid22
Mississippi
1 review
7 helpful votes
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July 5th, 2019

I have been with Home Advisor for since 2017 as a pro but am dismayed to be charged for a task my company does not do and then be refused a credit. The client wants a Home Manager, someone to live in the home with their own furniture (not staging furniture) take care of the home while it's for sale and pay utilities, none of which we, nor most stagers, do. Home Managers for realtors are NOT stagers.

Despite this, and after calling customer service, Home Advisor denied my request and kept my money.

Bad business practices, Home Advisor. I am disappointed.

Thumbnail of user markk1805
Colorado
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Thomas and Dave did an excellent job in replacing my furnace. Thomas truly knows the industry and has a tremendous level of knowledge with several years of experience. He was so easy to work with and spent time answering questions and explaining all details of the project. I compared several companies and went with Pinnacle after heavy consideration. They did an excellent job - we are very happy with the furnace and the work provided. I'll refer these guys to my neighbors and family all day long! A huge thanks to Thomas and Dave and all at Pinnacle - job well done!

Service
Value
Quality
Thumbnail of user frankk281
New Hampshire
1 review
18 helpful votes
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June 4th, 2020

Eric & Lauren Stirling are top-of-the-list for custom ironwork and design at "AFAB Welding & Art" in Wolfeboro, NH.
The photo below speaks for itself. A difficult spiral staircase, on the mark for price, on-time delivery and installation and excellent customer service. With a smile and a handshake, wonderful people indeed. My wife and I are more than satisfied, we are delighted with the end result.
Frank & Evangelista

Service
Value
Thumbnail of user unclekman73
Michigan
1 review
0 helpful votes
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March 30th, 2023

Thanks to Angi's list I was provided a handful of painting contractors to bid my job. It made my life very easy to find a reputable painter. I really didn't even have to search, home advisor does all the work. Well done!

Products used:
Paint

Service
Value
Quality
Thumbnail of user ezekieljuliec
California
1 review
0 helpful votes
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May 29th, 2021
Verified purchase

It was a great experience and being a first timer on this site I was a bit worried the tech was pleasant and his explanation of every step to what they were doing put us at ease truly satisfied with the service

Thumbnail of user waynek73
New Jersey
8 reviews
14 helpful votes
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November 28th, 2020

These people won't even give you a quote until you give them your name, phone number, address and all your credit card information.
Now if I don't use them all my information is out there yet again for someone to steal, ridiculous.

Thumbnail of user catherines649
Massachusetts
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

I am thankful for the help HomeAdvisor had given. It's a little scary hiring someone you don't know to work on and in your home. I am very happy with their rating system and willingness to help us get our home improved.

Thumbnail of user janicew429
Florida
2 reviews
0 helpful votes
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June 30th, 2021
Verified purchase

I called HomeAdvisor, called one of their suggested companies, made an appointment, and that was it. The couple arrived exactly on time, never stopped working, and finished in less time than anticipated. All was smooth. This is an honest and objective review.

Thumbnail of user kimc380
Nebraska
1 review
4 helpful votes
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November 21st, 2018

Talking to HomeAdvisor's was the worse decision that we have made in over 20 years in business. Their sales tactics are overbearing, anything that they say can not be trusted, they begin sending you sales leads before you sign up for the service and then expect you to pay for the lead, even though they are false and not in an area that you work. If you cancel, beware, their collections tactics are worse than their sales tactics. They will not listen and threaten to ruin your credit if you do not pay any outstanding balance. The threats do not stop. Do not even consider using their service if you value your business. Find other ways to seek and obtain new business, anything is better than HomeAdvisor's. I would gladly participate in a class action lawsuit against them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wathaa
Georgia
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

They came to do a cleaning job after other so called lawn professionals left a mess of tree stumps, pine straw, pieces of limbs and left our lawn immaculate! I am so happy! We have the best looking yard in our community!

Thumbnail of user tracieb31
Texas
1 review
7 helpful votes
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September 27th, 2019

This is absolutely the worse company I have ever worked with. They will change the way they send you leads and then charge you extra money without your permission. The last straw was the new "pay online" feature. They quoted one of my jobs without my permission, charged the customers card, and supposedly scheduled the job. The next thing I know the customers calls to confirm a appointment that I had no idea was suppose to be on my schedule because no one from home advisor bothered to call and schedule it. So I had to rearrange everything to get this poor customer on my schedule because she had already paid for it. It has been over two weeks no one knows where the money is and how I am going to get paid for this job. Do not work with this company!

Thumbnail of user shanekaa
Texas
1 review
5 helpful votes
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March 17th, 2019

This company reached out to me promising they had so much work. The way the system works was not explained properly. Before you know it, I have racked up almost 500 in leads that I never contacted or requested. I requested for my leads to be turned off for 30 days, then they were turned back on somehow. The company refused to refund my money or cancel my subscription. I had to cancel my debit card and report them as fraud to my bank in order for them to stop taking my money.

At the end of the day, this company is a scam. They are looking to take your money with no intentions of making sure you are getting credible leads. Their customer service is horrible and this is overall a terrible company.

I would NOT advise that anyone join this company. It's not worth the money or the headache.

Thumbnail of user madm35
Colorado
3 reviews
7 helpful votes
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July 13th, 2022

I used this site to get bids for a roofing job and some concrete replacement. Of the six or so contractors i found that had 4 out of 5 star (or better) ratings only 2 kept appointments. One of those was an absolute scam artist that i had to ask to leave several times. Besides the lack of good contractors, they sold or passed on all my contact information to every fly by night "we buy houses" company on the planet. Stay away! Stay far far away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sydneym213
Georgia
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Like buying a pig in a poke. I hired two guys off there that were a disaster. Ripped me off bad and didn't know what they were doing, and hired three that were good to excellent. They only check for bonding and insurance. I assumed I would be getting a "cut above"... Not the case. Just do your own checking, past jobs and references.

Thumbnail of user derrickt85
Texas
1 review
0 helpful votes
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January 8th, 2022
Verified purchase

I have used HomeAdvisor for a number of projects since joining them. They are a reputable company and to date I have had no difficulties with their recommendations. As a matter of fact, I would said that the people they recommend seem to be of a higher skill caliber than other agencies I use. They reach out to their customers to assist when needed or just to see how the process is going. I will definitely continue to use them for projects.

Thumbnail of user mattc241
Oklahoma
1 review
5 helpful votes
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February 8th, 2019

This business needs to be taken down already, it is a scam to small companies, every lead that my business got was not in our service area; and unseen leads were still charged, the prices are ridiculous, and it is super hard to get a start with this app, around $300 annually and $20 per lead, whether you interact with the lead or not

Thumbnail of user johnm7813
Kentucky
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

Only one of the 3 companies that contacted us actually did shingle roofs on mobile homes. I didn't find a way to narrow that down when picking shingle roof projects, but did definitely comment that it was a mobile home. Apparently only 1 company of 3 read the comments, wasting their time and me.

Service
Value
Quality
Thumbnail of user susanm3333
Texas
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

David and Christopher were wonderful to work with! My project was quite fluid, as the deck needed a lot of repairs, both major and intricate. Christopher found the perfect solutions for each issue. David was great in managing the whole process, and really worked with me. I'll use them again, and HIGHLY recommend them!

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From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Marilyn M.
Customer Support
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