• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

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Overview

HomeAdvisor (Powered by Angi) has a rating of 2.6 stars from 8,500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeAdvisor (Powered by Angi) most frequently mention customer service, credit card, and phone number problems. HomeAdvisor (Powered by Angi) ranks 14th among Home Improvement sites.

  • Service
    612
  • Value
    535
  • Shipping
    132
  • Returns
    171
  • Quality
    486

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
385
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How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Desert Mesa Pool Service review”

John and Robin S.
6/3/23

This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.

Top Critical Review

“Do not use Angi leads. It's a scam.”

James W.
3/1/24

Angi's leads has been hands down THE WORST lead service that I have ever used. Do not, I repeat, do not use their services. It's a complete rip off. They will send you a "lead" and charge you no matter what comes from it.Even if the lead is bogus. They sent me a lead where the number was disconnected, asked them for a a refund on the bad lead and no, the refund was denied. Sent me another with the wrong number, doesn't matter, still charged me $189 for the lead with no refund. I also found out that they will send you and 2-3 other people the same lead and charge everyone for the lead no matter what. It's a scam. I called and asked to speak to a supervisor, and even the supervisors were like Yep we send you the number and you can charge to matter what. Doesn't even matter if they don't call you back. Angi makes money by ripping off hard working people. So surprised that they are still in business. I would give zero stars if they allowed me to..

Reviews (8,500)

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Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user luisap52
Texas
1 review
0 helpful votes
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April 18th, 2023

A few months ago my husband was at Angie's (Homeadvisor) as a contractor, from where they sent him several possible jobs but for one reason or another he couldn't accept them, he didn't even contact the customers and they charged his credit card anyway. He called to cancel the membership and the person who helped him told him that he would gave him a free month, well he was charged like 3 times in that alleged free month, where the last payment was more than $500! Today he received an email from a collection company telling him that he owns over $700 to Homeadvisor and that it was place on collection! How crazy! If you are a contractor please be away from these people!

Thumbnail of user axelb44
Pennsylvania
1 review
1 helpful vote
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January 17th, 2021
Verified purchase

I had contacted HomeAdvisor for another service and they were excellent about following up on whether we found a good solution for it by which time we needed a roofer. They recommended three well rated roofers and again followed up with us. If you need a job around your house done, Home Advisor is a fantastic resource. They give you estimates when possible for your project do you know what you can expect before you get quotes from services. That's a valuable resource.

Thumbnail of user trisht73
Alabama
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

I had called another company and they wouldn't even come look at the door without me paying a $50.00 service fee. I am so glad Brian saw my request and saved me that money. He did a great job and is out to help people.

Thumbnail of user paulab884
Connecticut
1 review
0 helpful votes
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August 3rd, 2022

MRC Construction did a wonderful job stripping 3 layers off my roof and then reshingled. Protected my property, excellent clean up job. Polite, on time, came through with excellent work and great price. I am having them do my garage in the fall. Best ever.

Tip for consumers:
Great value

Service
Value
Quality
Thumbnail of user cathys518
Illinois
1 review
0 helpful votes
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March 24th, 2021
Verified purchase

We removed two very old intercom systems, two large phone wall jacks and four wall security alarms that were no longer working. Prowalls did an excellent job in patching the holes in the walls left upon removal of these items.

Thumbnail of user cajes
Oklahoma
1 review
0 helpful votes
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October 15th, 2020

I was using Home Advisor for about 1 year. The way that they explained how they function and bill charges are not how their system really works. They got me for about $1,000 in leads even though my account was suspended. I spoke to multiple different representatives and they tell you one thing and do something else. These mistake cause the business owner's using their service money. I would highly recommend finding a diffent company to use. This company makes mistakes and they do not care what it cost their consumers or care to rectify the thier wrongs.

Service
Value
Returns
Quality
Thumbnail of user jenniferz36
Wisconsin
1 review
3 helpful votes
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December 24th, 2017
• Updated review

I want to thank HomeAdvisor for responding to my review and for offering (I will be thrilled when I actually see my credit) to refund my renewal fees, already charged to me. In my previous review, it stated they did not notify me of the renewal and because I had the referrals turned off on our account, I was not aware we would be coming up on time of renewal. I am happy to see you are at least understanding and made good with us.

* HomeAdvisor (Powered by Angi) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Junk referrals and auto renewal unrefundable
December 22nd, 2017
• Previous review

I stupidly signed up with HomeAdvisor. Immediately got several junk leads, people on the computer just clicking and not really needing anything. Had all leads shut off so we did not receive them or get charged for them anymore. Our account automatically renewed, no email received to notify, so after seeing the charge on my cc account I contacted them. Renewal will be cancelled, but my payment for the year will be kept. HomeAdvisor is a total rip off. DO NOT sign up as a contractor with them.

Thumbnail of user mahletd1
Georgia
1 review
8 helpful votes
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July 1st, 2019

This is the worst experience I have ever had with-in one month H. A has charged me and billed me over $1,500 worth of leads I was NOT ever properly aware of! I wish I could screenshot my account info and from the 50 people that contacted me and I spoke to I got about 5 customers! Stay away people and do research before dealing with this crap!

Thumbnail of user charless2576
Texas
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Gentlemen was nice, but unorganized and lacking in knowledge. Paid for 3 different jobs, none completed. Was automatically made a member at a cost of? $80. After several calls, refunded Half what I paid. Canceled my membership, but not refunded my money for it. Asked to speak with a supervisor. Told one would call me, but no one ever did. These people promise professionals, but don't deliver, and still want your money.

Thumbnail of user perrym81
Florida
1 review
0 helpful votes
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November 8th, 2020
Verified purchase

Estimates received from 3 sources... One only interested in replacement... Estimate 7x more than requested scope of job $2,300 v. $300... Called two other firms to schedule work at least 2 times each, but neither never responded to do so... Again, probably only interested if other work more lucrative.

Thumbnail of user pamelac1005
Michigan
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

Bathroom was completely remodeled. From new window to threshold on entrance to bathroom. They finished on time. We're friendly and respectful. Answered all our questions. The price was right. A great experience with people that had pride in their work

Thumbnail of user elainep280
Virginia
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

I have used the Home Advisor network twice to find contractors for work that we needed done. In both cases, we were directed to really good people - professional, timely, quality work, and quick to get it done. I am very happy with the HomeAdvisor experiences I have had thus far.

Thumbnail of user johnt2171
Maine
1 review
0 helpful votes
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February 10th, 2021
Verified purchase

This is the first time using HomeAdvisor. We were given 3 contractors to contact. We only heard from one who we called, left a message and he called us back - we hired him. It was a little confusing on the website about how the contractors would contact us. The website asked us to set an appointment time - don't think that step is necessary because we have to arrange that with the contractor. Good to let the contractor know if the job needs to be done right away though. I would use HomeAdvisor again.

Thumbnail of user markw2614
Washington
1 review
0 helpful votes
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February 23rd, 2022

We bought a rental property in another state and signed up for homeadvisor.com. Shortly thereafter, we signed up with a property manager and no longer required homeadvisor.com. We contacted them to cancel and hopefully refund our membership fee. A year later, a charge shows up on our credit card, for annual membership. We received no notice that the charge was coming and did not authorize such. Contacted their help center who only directed us to another call center with long waits. They made if VERY difficult to cancel and receive a credit. I am very disappointed in the service.

Products used:
none

Service
Value
Returns
Thumbnail of user scottn434
Texas
1 review
2 helpful votes
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September 30th, 2020

Signed up as a contractor and they sent projects that were just looking around or not what I asked for and when I cancelled my account they kept billing me and so I cancelled my card and now the collection agency is after me. Such crooks. BEWARE people. Huge disappointment

Thumbnail of user me134
Georgia
1 review
5 helpful votes
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June 21st, 2019

I have been on this site a total of 5 times, each time i am unable to find an individual for the proper job, and if they find an individual, they are unwilling to drive the long distance or the person does not do that particular type of work. However, my main issue, every time I have used this site I would have scam callers, who call and do not answer.

I will never use this site again.

Thumbnail of user hanss120
California
3 reviews
0 helpful votes
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March 19th, 2021
Verified purchase

Very capable, friendly, and knowledgeable guy. He used to work for my employer (15k employees) as a contractor, so I know what kinds of projects he worked on. Huge stuff. Nothing too complicated for him. Didn't overcharge by a dime cause I did the part shopping and know the prices. His price estimates were right on.

Thumbnail of user dorisr107
California
1 review
0 helpful votes
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October 17th, 2020
Verified purchase

Initially had problems registering/requesting services. HomeAdvisor phoned me the next day and I received a call from a contractor a short time later. Only received 2 contacts. Second contact left me a message which I replied to and I never heard from him again. HomeAdvisor should weed those contractors out. I can find unreliable contractors on my own, the reason people use services like HomeAdvisor is to avoid timewasting inconsiderate contractors. We believe these companies are somewhat vetted and more trustworthy.
The company I used, Aeration Plus LA, was great and will use them again.

Thumbnail of user melaneeb
Ohio
1 review
1 helpful vote
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June 7th, 2020

Hired home advisor to put a swing together for my daughter. First they only sent 1 person for a 2 person job. Then when it came to reschedule we where told that the 1 person hired to do the job was given a window from 9-5 and and no one ever showed up. We will never use this service again

Thumbnail of user rustinl
Louisiana
1 review
8 helpful votes
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September 18th, 2019

It's a SCAM They already scammed me out of $300. It's been two weeks and I haven't made a dime. They charge you for ever fake lead they give you in which no one ever answers. STAY AWAY. Wish I would have read other reviews before signing up. They all say the same thing. Lesson learned

Thumbnail of user kaya310
California
1 review
0 helpful votes
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July 19th, 2023

DO NOT let anyone but Green Earth Heating and Air touch and replace your air conditioner and heater. I had two other estimates from other "reputable" companies here in Fresno. They were exorbitant and liers, telling me I needed replacements when I really didn't. Lenny the owner, and Jesse, his installer, were honest, upfront, answered all my questions and concerns and helped me arrange financing. I am 85 years young and nobodies dummy. They were really an answer to prayer. Thank you Jesus, Lenny, and Jesse. God bless you always.

Tip for consumers:
I would have never found Green Earth heating and air without your website. They are HONEST!!!

Products used:
New HVAC system for my home

Service
Value
Thumbnail of user hectorm236
Texas
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

More often than not Angie app has poor performance. Twice it would error or not give me a selection of pros. I'd cancel the action but 10s of pro call me anyhow. I prefer to do the research and select from a group of companies rather that blast to all which happens often with this site.

Not contacted yet

Reason I chose this business:

Convenience of multi vendor for many different service on a single site with consumer reviews.

Service
Thumbnail of user robertp2303
Virginia
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

Home Advisors found the perfect company for the job that needed to be done. After searching on my own for a while I went to Home Advisors and they promptly responded and followed up by phone to ensure I was put in contact with appropriate companies. Turned out to be an excellent company who was very customer friendly and focused.

Thumbnail of user stevenr880
Illinois
1 review
0 helpful votes
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December 28th, 2020
Verified purchase

My experience for a first time user of any contractor service is one of the most fulfilling a home owner could have. I recieved more than a roof. I have a lifetime friendship with a man who stands behind his work, crew, and materials.

Service
Value
Quality
Thumbnail of user stephaniea1039
Arizona
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

Had cracks in my house due to the foundation sinking on one side. Found a vendor through HomeAdvisor. The company was just what I needed. I was so impressed with HomeAdvisor that I used them for another project which also had a positive outcome.

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From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

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Thumbnail of user marilynm450
Marilyn M.
Customer Support
Typically does not respond to reviews

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